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Added 12 mins ago
R
Manager, AML Model Testing
RBC
Toronto, ON
- Full-time
Gather relevant test information and model white paper to understand the model’s design background and update context. Communicate with the development team to understand the testing…
Added 12 mins ago
WO
Medical Laboratory Assistant - Laboratory Specimen Procurement - Peel Memorial Centre
William Osler Health System
Brampton, ON
- Contract
Enters add-on test requests in computer; retrieves specimens for further testing as required
Added 12 mins ago
WO
Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
Responsible for performance management and ongoing leadership of approximately 15-20 staff, guiding workflow design, build, and test activities and analyzing other technical issues…
Added 12 mins ago
OC
Geochemist
Okane Consultants
Saskatoon, SK
- $90,000 to $110,000 CAD / year
- Full-time
…evaluate geochemical risks and develop practical mine waste management, closure, and reclamation…
Added 12 mins ago
BW
FULL TIME Irreg Emergency Medical Call Taker (EMCT) - Vancouver (e)
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Shortlisted candidates will be invited to complete an online CritiCall assessment. This test will assess several pertinent skills, which will include, but is not limited to:
Added 12 mins ago
LM
Systems Engineer Stf - Electronic Warfare
Lockheed Martin
Ottawa, ON
- Full-time
Experience with Change Management, Requirements Management, Test and Trials (T&Ts), Security, Safety.
Added 12 mins ago
D
Manager, Actuarial Insurance Solutions (AIS) - Property & Casualty
Deloitte
Toronto, ON
- Full-time
Provide expert advice on pricing practices, model risk management, actuarial governance, and control environments, including documentation, validation, and use-test alignment.
Added 12 mins ago
QI
AI Engineer
Quality IT Resourcing
Montreal, QC
- Contract
Design and build modular, maintainable Python applications, APIs, and services that integrate LLMs, enterprise data, and business tools.
Added 12 mins ago
FC
Quality Control Administrator
FLINT Corp.
Alexis Whitecourt 232, AB · Whitecourt, Alberta
- Full-time
Enter, track, and monitor quality data in company databases and reporting systems.
Added 27 mins ago
Technician
eCycle Solutions Inc.
Brampton, ON
eCycle Solutions is an IT asset management solutions provider with a fully integrated approach. We are a certified industry leader with a national footprint that focuses on data security…
Added 27 mins ago
LAUNDRY AIDE
Southbridge Healthcare LP
Toronto, ON
Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to…
Added 27 mins ago
Software Engineer IV, Viper Engineering
ACV
Toronto, ON
…Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions…
Added 27 mins ago
WF
Medical Officer NOC
World Food Programme
Dauphin, MB
- Full-time
…service delivery, clinical standards, quality of care, and case management to support the effective and consistent provision of healthcare…
Added 27 mins ago
B
Professional Senior, Engineering - Avionics Systems Liaison
Bombardier
Dorval, QC
- Full-time
…avionics/electrical systems, (Primary & Secondary Avionics, Maintenance Data Computers, Aircraft Health Management Computers, Electrical Power Generation & Distribution) and cabin interior…
Added 27 mins ago
B
QC Technician - 2nd Shift
Bio-Techne
Toronto, ON · CA - Ontario - Toronto
- Full-time
…will be working with QC and Production groups to schedule and test Maurice consumables in a timely…
Added 27 mins ago
C
Senior QA Test Analyst, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Development experience in a fast-paced, time-to-market driven environment Experience with test automation, test scenario and test scripts creation and modification Comfortable with writing…
Added 27 mins ago
C
Director, Product Management, Global Asset Management
CIBC
Toronto, ON
- Full-time
Global Asset Management (GAM) brings together investment expertise, risk insight, and technology to support better decision-making across complex portfolios. As a Senior Product Manager,…
Added 27 mins ago
OU
Quality Assurance Analyst
ONTARIO UNIVERSITIES APPLICATION CENTRE
Guelph, ON
- Full-time
Experience using defect tracking, test management or project management tools (e.g., Jira, Azure DevOps).
Added 27 mins ago
S
Salesforce Administrator
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Deep proficiency in Salesforce Lightning Experience, workflows, Process Builder, data management, automation tools, and integrations
Added 27 mins ago
NV
HRIS Analyst - Workday
Next Ventures
Montreal, QC
- $80,000 to $120,000 CAD / year
- Full-time
You will work closely with HR, IT, and Operations and identify opportunities to optimize HR processes, improve data integrity, strengthen reporting capabilities, and drive automation and…
Added 27 mins ago
WO
Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
Responsible for performance management and ongoing leadership of approximately 15-20 staff, guiding workflow design, build, and test activities and analyzing other technical issues…
Added 43 mins ago
KL
Infection Prevention and Control (IPAC) Lead - RPN
Kindera Living
Hagersville, ON
- Full-time
Audit hand hygiene, PPE and other IPAC audits in the Home; present data to team members, management and the health and safety team; facilitate corrective action as needed,
Added 43 mins ago
R
Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
The Quality Analyst – Escape Management Lead is the main point of contact for Quality issues that result in escapes to our customers, which include Assembly & Test, Spares Customers,…
Added 57 mins ago
SP
Application Support Analyst
Spark Power
Remote, Canada
- Full-time
- Remote
Troubleshoot application, integration, and data issues, perform root cause analysis, and implement permanent fixes.
Added 57 mins ago
Senior Manager, Business Technology Analyst (FX Technology)
Scotiabank
Toronto, ON
…Middle Office (Trade capture, Trade validation, Lifecycle event management, P&L and Risk reporting) and Back Office (Confirmations, Settlements, SWIFT messaging, Accounting events, Nostro…

Tata Consultancy Services

IVR Automation tester

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Role Description:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyse execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

Must-have skills include Cyara Velocity expertise, IVR contact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

Salary Range - CA$ 80,000 - CA$ 100,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable regression suites in Cyara Velocity, validating customer journeys, call flows, menus, prompts, routing, transfers, queues, and error handling. Analyze test results, troubleshoot automation failures, coordinate environments and test data, support defect triage, and perform production validation.

Requirements

Candidates need hands-on expertise in Cyara Velocity and IVR/contact centre testing, along with knowledge of telephony concepts such as SIP, routing, and call transfers. QA methodologies and defect management experience are required; Genesys Cloud CX is preferred, while skills such as API testing, CI/CD, and Agile Scrum are advantageous.

Skills

Cyara Velocity
IVR Testing
QA Automation
Genesys Cloud CX
Contact Centre Testing
Telephony
SIP
Call Routing
Call Transfers
Regression Testing
Integration Testing
End-to-End Testing
Defect Management
Genesys Architect
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
IVR
CCaaS
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
SIP
Genesys Architect
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Test Planning
Test Data Preparation
Defect Triage
Production Validation
Agile Scrum

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