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Added 10 mins ago
Front of House - Bartender PART TIME
Moxies
Calgary, AB
Part-time
Added 10 mins ago
Personal Support Worker
ParaMed Home Health Care
Sault Ste. Marie, ON
Full-time
As a Personal Support Worker (PSW) you will be an integral part of the home and community care team. You will support, encourage and provide independence for patients in their homes and…
Added 11 mins ago
Community Support Program Worker
HealthCareersInSask.ca
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Added 11 mins ago
Personal Support Worker Reg PT [RWW FH PSW D5 0.20] AgeCare West Williams
AgeCare
Kitchener, ON · AgeCare West Williams (Previously Westmount)
Part-time
The Personal Support Worker (PSW) is responsible for providing care to residents according to their care plans and assisting in the identification of resident needs. The PSW assists in…
Added 11 mins ago
Part-time Learning Facilitator CICE Program
Fanshawe Toronto@ILAC
London, ON
Part-time
Added 26 mins ago
Client Services Assistant
Shannex Incorporated
Halifax, NS
Temporary
Added 26 mins ago
Knowledge Mobilization and Community Engagement Specialist
Jobbe
Sydney Indian Reserve No. 28A, NS · Sydney, NS
$68,000 to $78,000 CAD / year
Full-time
Cape Breton University (CBU) is accepting applications for a Knowledge Mobilization and Community Engagement Specialist to join a transformative, multi-year research initiative titled…
Added 26 mins ago
Social Services Family Support Worker
McMan Youth, Family and Community Services Association, Central Region
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McMan Youth, Family and Community Services Association
Added 42 mins ago
Front of House - Bartender PART TIME
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Calgary, AB
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Temporary RECE or Equivalent - Split Shift Position
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Barrie, ON
We are currently recruiting a temporary Registered Early Childhood Educator(s) or equivalent (Child and Youth Worker or OCT Member) to join our Team in Barrie at the following location:…
Added 56 mins ago
Casual Shelter Worker
Piwapan
La Ronge, SK
Job purpose: The Shelter Worker is responsible for the provision of direct services, support, and safety of residents in the shelter, as well as for support and referral services to Crisis…
Added 56 mins ago
Travel Social Worker
Bayshore HealthCare
Toronto, ON
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Added 56 mins ago
Travel Social Worker
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Travel Social Worker
Bayshore HealthCare
Vancouver, BC
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Occupational Health Nurse
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Added 1 hour ago
Withdrawal Management Counsellor
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Toronto, ON
Full-time
The Withdrawal Management Service (WMS) is a community-based, facility dedicated to supporting people who use substances and experiencing withdrawal from substances. WMS has a Male…
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Anesthesia Assistant
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Grow Your Career at Brant Community Healthcare System (BCHS)
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General Duty Radiopharmacy Technologist - PRS
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Christmas Toy Shop Administrative Worker
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
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Home Support Worker (HSW)
Bayshore
Winnipeg, MB
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company. Our company has been a recipient of Canada’s Best…
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Registered Practical Nurse - AgeCare Woodhaven
AgeCare
Markham, ON · AgeCare Woodhaven
Full-time
…Registered Practical Nurse provides direction to the Personal Support Workers as defined by the College of Nurses Standard of Practice Working with Unregulated Health Care…
Added 1 hour ago
Registered Practical Nurse - AgeCare Woodhaven
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Part-time
…Registered Practical Nurse provides direction to the Personal Support Workers as defined by the College of Nurses Standard of Practice Working with Unregulated Health Care…
Added 1 hour ago
General Duty Radiopharmacy Technologist - PRS
Winnipeg Regional Health Authority
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Added 1 hour ago
Personal Support Worker
Extendicare
Sault Ste. Marie, ON · ParaMed - SaultSteMarie (Queen St.)
Full-time
As a Personal Support Worker (PSW) you will be an integral part of the home and community care team. You will support, encourage and provide independence for patients in their homes and…
Added 1 hour ago
Environmental Service Worker/Housekeeper
Carefor Health & Community Services
Pembroke, ON
Other
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County.…

Tata Consultancy Services

L1.5 ShopFloor Support

Mirabel, QC, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Job Description :-

Must Have Technical/Functional Skills

Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME’s on functional issues
Coordinate communications between suppliers, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
On-Call support beyond Office hours(rarely needed)
Extended Shift timings and Weekend working based on customer requirements
Working with Manufacturing Customer will be an added advantage
Fluent in French language

Roles & Responsibilities

Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
Tracks and report progress to stakeholders
Willing to work in shifts, this is mandatory

Generic Managerial Skills, If any

Flexible
Excellent communication skills
Continuous learning attitude
Team worker
Meticulous

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Apply About employer

More about this job

Responsibilities

Monitor and resolve day-to-day incidents, triage issues, and coordinate with clients, subject matter experts, suppliers, and cross-functional teams to achieve timely resolution. Follow service management processes, maintain service levels and delivery quality, communicate progress to stakeholders, and work according to shift rotations.

Requirements

Candidates should have experience with ServiceNow and service management processes, including incident, problem, change, service level, knowledge, and capacity management. Strong communication, stakeholder coordination, flexibility for mandatory shift work, and French fluency are required or sought; manufacturing customer experience is an advantage.

Skills

Incident Management
Problem Management
Change Management
Service Level Management
ServiceNow
Issue Triage
Incident Resolution
Stakeholder Management
Cross-Functional Coordination
Operational Reporting
Knowledge Management
Capacity Management
Client Communication
French Language
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Incident Management
Problem Management
Change Management
Capacity Management
Service Level Management
Knowledge Management
Service Management
Issue Triage
Incident Monitoring
Incident Resolution
Stakeholder Management
Cross-Functional Coordination
Operational Reporting
Service Level Agreements
Quality Assurance
Shift Rotation
On-Call Support
Supplier Coordination
Original Equipment Manufacturers
Manufacturing
French
Client Communication
Knowledge Sharing
Knowledge Transition

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