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Tata Consultancy Services

Production Support Engineer

Mississauga, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community

Job Description

Position Summary

We are seeking an experienced Production Support Engineer (L3) with strong troubleshooting and

analytical skills to support enterprise data and integration platforms. The role will primarily focus on Starburst environments, API-based frameworks, and Tableau reporting platforms while ensuring

high availability, performance, and operational excellence.

Role Details

1 Position: Production Support Engineer (L3 Engineer)

2 Experience: Good Years of experience

3 Applications Supported: Starburst, API Frameworks, Tableau

4 Communication Skills: Strong verbal and written communication skills

Support Responsibility Distribution

1 Starburst (Primary Support) - 50%

2 API Frameworks (Secondary Support) - 30%

3 Tableau Support - 20%

Key Responsibilities

1 Provide L3 production support for Starburst, API frameworks, and Tableau platforms.

2 Perform incident management, root cause analysis, troubleshooting, and problem resolution.

3 Monitor application health, performance, and platform stability.

4 Work with development, infrastructure, and business teams to resolve production issues.

5 Analyze logs, API transactions, system behavior, and SQL queries to identify issues.

6 Drive continuous service improvements and automation opportunities.

7 Support deployment, release validation, change management, and production readiness

activities.

8 Prepare operational documentation, runbooks, and knowledge articles.

Required Skills

1 Strong hands-on SQL experience with query tuning and troubleshooting.

2 Experience working with APIs, REST services, and integration frameworks.

3 Production support experience in enterprise environments.

4 Strong analytical and problem-solving skills.

5 Experience with incident, problem, and change management processes.

6 Good communication and stakeholder management skills.

Preferred Skills

1 Tableau administration or support experience.

2 CI/CD deployment knowledge and release management experience.

3 Exposure to data platforms, distributed query engines, and cloud environments.

Salary Range - CA$ 100,000 - CA$ 130,000 Per Year

Note:

TCS does not use artificial intelligence tools for candidate screening or evaluation.

This posting is for a current vacancy

The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the final HR evaluation.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Provide L3 production support for Starburst, API frameworks, and Tableau, including monitoring platform health, troubleshooting incidents, analyzing logs and SQL queries, and resolving production issues. Coordinate with development, infrastructure, and business teams on releases and changes, while improving operations through automation and maintaining runbooks and knowledge articles.

Requirements

Requires enterprise production support experience, strong hands-on SQL skills including query tuning, and experience with APIs, REST services, and integration frameworks. Candidates should have strong analytical, communication, and stakeholder-management skills, along with familiarity with incident, problem, and change management; Tableau, CI/CD, release management, data platforms, and cloud exposure are preferred.

Skills

SQL
Query Tuning
Production Support
Starburst
API Frameworks
REST Services
Tableau
Incident Management
Root Cause Analysis
Troubleshooting
Problem Resolution
Change Management
Log Analysis
Release Management
CI/CD
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Starburst
API Frameworks
Tableau
SQL
Query Tuning
REST Services
Integration Frameworks
Production Support
L3 Support
Incident Management
Problem Management
Change Management
Root Cause Analysis
Troubleshooting
Log Analysis
API Transactions
Performance Monitoring
Platform Stability
Service Improvement
Automation
Deployment
Release Validation
Production Readiness
Runbooks
Knowledge Articles
CI/CD
Data Platforms
Distributed Query Engines
Cloud Environments

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