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Added 11 mins ago
B
Manager, Enterprise
BrainStation
Toronto, ON
- Full-time
Grow your client relationships: identify, shape, and secure new and follow-on engagements, own the development of proposals and business cases, and shape the scope and commercial structure…
Added 12 mins ago
AG
Gestionnaire, Planification Média / Manager, Connections Planning
Adelphi Group
Montreal, QC
- Full-time
Gérer avec précision et efficacité les besoins quotidiens du client en matière de
Added 26 mins ago
A
Embedded Software Engineer
Actalent
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
Partner with a senior team member to receive training and mentoring, then progressively take ownership of tasks and contribute to core development activities.
Added 26 mins ago
V
Data Center Solutions Architect - Sales Engineer
Vantage
Montreal, QC
- Full-time
Collaborate with sales teams to provide technical expertise during the pre-sales process, including client presentations, proposal development, and RFP responses.
Added 27 mins ago
R
Commercial Banking Advisor
RBC
Nanaimo, BC
- Full-time
Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Acumen, Practice Management
Added 27 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 27 mins ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 27 mins ago
T
Private Banking Client Service Associate
TD
Toronto, ON
- Full-time
…Worth (HNW) clients and ensuring that each one has a legendary client experience. As part of the team, the Private Banking Client Service Associate will provide administrative support to…
Added 27 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 27 mins ago
T
Personal Banking Associate Trainee
TD
Perth, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 27 mins ago
C
Instructional Designer & Writer
CanadaHelps
Toronto, ON
- Contract
Partner with subject matter experts and cross-functional stakeholders to identify knowledge gaps, validate content accuracy, and implement updates resulting from business, process, system,…
Added 27 mins ago
C&
Legal Assistant
Clyde & Co
Toronto, ON
- Full-time
…preparation of letters and proceedings, the organization of client and lawyer files, managing lawyers’ calendars and their client contact lists along with some administrative duties,…
Added 42 mins ago
C
Senior Manager, Digital Product Strategy
CIBC
Toronto, ON
- Full-time
Our Digital Product Strategy team shapes the direction of high-impact digital banking experiences by connecting client needs, business priorities, and delivery planning. As a Senior…
Added 42 mins ago
B
Managing Director, Head of Financial Engineering
BMO
Toronto, ON · FCP
- Full-time
This leader will partner with investment, risk, client, operations and technology stakeholders to identify, prioritize, design and deliver advanced analytical tools, data solutions and…
Added 42 mins ago
B
Senior Relationship Manager
BMO
St. John's, NL
- Full-time
…high-value commercial clients, leveraging your financial expertise, business development skills, and industry insights to identify opportunities, structure complex solutions, and create…
Added 42 mins ago
Executive Assistant
Teneo
Toronto, ON
Develop positive relationships with counterparts at client offices and build knowledge of key clients and relevant business contacts.
Added 42 mins ago
IM
Principal, Client Portfolio Strategy and Governance
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
The Principal, Client Portfolio Strategy and Governance will partner with IMCO’s client, investment, and risk teams to develop and advance strategic recommendations affecting portfolios…
Added 57 mins ago
R
Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
…Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general clerical, reception, copying, mail services, shipping and receiving…
Added 1 hour ago
Application Technical Architect
Capgemini
Vancouver, BC
…applications supporting operational, asset management, and business…
Added 1 hour ago
U
Maintenance Technician II - UniFirst Canada
UniFirst
Montreal, QC
- Full-time
…industries. Nos valeurs fondamentales sont l’importance accordée au client, le respect des autres, et l’engagement envers la qualité et elles constituent le succès UniFirst depuis…
Added 1 hour ago
R
Enterprise Change Enablement Manager
RBC
Toronto, ON
- Full-time
Partner with Change Review Boards and support Enterprise CAB and Low-Risk queues to ensure IT change processes are effective, efficient, and well-understood
Added 1 hour ago
R
Client Advisor
RBC
Smooth Rock Falls, ON
- Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 1 hour ago
AG
Program Specialist I
Allegis Global Solutions
Mississauga, ON
- Full-time
…It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We…
Added 1 hour ago
J
Senior Land Development Engineer
JLR
Ottawa, ON
- Full-time
Working with long-time, established clients to ensure their expectations are met, as well as forging new relationships and creating new pathways for business development.
Added 1 hour ago
T
Directeur de comptes, Services bancaires aux PME
TD
Montreal, QC · Saint-Laurent, QC
- Full-time
Small Business Banking is a dynamic division within the Business Banking Portfolio at TD, with a vision to be the Official Partner of Big Dreams for Canadian small and medium-sized…

Tata Consultancy Services

Production Support Lead

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Role Description

Lead Incident Management and Problem Management processes for critical production applications.
Coordinate major incidents, facilitate bridge calls, drive resolution, and provide timely stakeholder communications.
Manage, mentor, and guide production support teams, ensuring accountability and ownership.
Own operational reporting, KPI tracking, SLA monitoring, and executive dashboards.
Design, develop, and maintain Grafana dashboards, monitoring solutions, and alerting frameworks.
Drive proactive service improvements and implement operational best practices.
Lead operational governance meetings and maintain strong client relationships.
Provide support during critical production incidents and business-critical outages.
Promote and implement AI-driven automation to improve support efficiency and reduce manual effort.
Ensure production stability, reliability, and continuous service improvement.

Required Skills

Strong experience in Incident Management, Problem Management, and ITIL processes.
Proven experience leading and managing support teams.
Hands-on expertise with Grafana monitoring, alerting, and dashboard creation.
Strong reporting, analytics, and executive dashboard development capabilities.
Excellent stakeholder management and client-facing communication skills.
Experience in operational excellence, process optimization, and automation initiatives.
Strong crisis management and decision-making abilities.

Preferred Skills

Experience with ServiceNow.
Knowledge of Observability and Site Reliability Engineering (SRE) practices.
Experience with cloud platforms such as Azure, AWS, or GCP.
BFSI (Banking, Financial Services, and Insurance) domain experience.

Salary Range - CA$ 90,000 - CA$ 100,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead incident and problem management for critical production applications, coordinate major incident response, communicate with stakeholders, and guide production support teams. Own operational reporting and governance, develop Grafana monitoring and dashboards, and drive automation, service improvements, and production reliability.

Requirements

Requires strong experience in incident and problem management, ITIL processes, support team leadership, Grafana monitoring and dashboard creation, reporting, and stakeholder communication. Also requires operational improvement, automation, crisis management, and decision-making capabilities; ServiceNow, observability, SRE, cloud, and BFSI experience are preferred.

Skills

Incident Management
Problem Management
ITIL Processes
Production Support Team Leadership
Grafana
Monitoring and Alerting
Dashboard Development
Operational Reporting
KPI Tracking
SLA Monitoring
Stakeholder Management
Crisis Management
Service Improvement
Automation
ServiceNow
Site Reliability Engineering

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Problem Management
ITIL
Production Support
Grafana
Monitoring
Alerting
Dashboards
Operational Reporting
KPI Tracking
SLA Monitoring
Stakeholder Management
Client Relationships
Operational Governance
Service Improvement
Automation
ServiceNow
Observability
Site Reliability Engineering
Azure
AWS
GCP
BFSI
Crisis Management
Production Stability
Executive Dashboards

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