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Added 10 mins ago
I
Security Analyst
IBM
Ottawa, ON
- $147,050 to $190,300 CAD / year
- Full-time
…helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and…
Added 10 mins ago
FV
farm supervisor
Fraser Valley Packers Inc.
Abbotsford, BC
- Full-time
Maintain quality control and production records
Added 10 mins ago
R&
Principal Data Scientist, Agentic AI Technical Lead
Robots & Pencils
Canada
- Full-time
…measurable impact for clients and the people they serve. We ship production-ready AI in 30 to 45 days. That pace demands people who take ownership, lead with craft, and care deeply about…
Added 10 mins ago
CI
SAP Mobile Developer -- JASDC5960843
Compunnel Inc.
Canada
- Other
Provide support, operation and maintenance activities relating to SaskPower’s SAP systems and other related applications.
Added 10 mins ago
IG
Developer
IMCS Group
Quebec, QC
- Contract
Perform code reviews, unit testing, and production support.
Added 10 mins ago
SR
Systems Analyst (.Net Developer)
Swim Recruiting
St. John's, NL
- Contract
Our client is seeking an experienced .NET Developer with strong systems analysis skills to support the assessment, design, implementation and ongoing operation of business systems. You will…
Added 10 mins ago
AS
Senior Site Reliability / DataOps Engineer
Apex Systems
Toronto, ON
- $40 to $60 USD / hour
- Contract
…observability, DevOps/DataOps practices, deployment reliability, and production…
Added 10 mins ago
TA
Financial Controller
Taurus Agricultural Marketing
Saskatoon, SK
- Full-time
Support corporate tax planning and filings with the external accountants, including SR&ED claims where applicable
Added 10 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Interact on a regular basis with service, manufacturing, assembly and production test; Support product launch
Added 10 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 10 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
…maintaining timecard records, and complying with established production, quality, and safety…
Added 10 mins ago
AI
General Labourer
American Iron & Metal (AIM)
Windsor, ON
- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 10 mins ago
AI
Torcher
American Iron & Metal (AIM)
Windsor, ON
- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 10 mins ago
RM
Service Miner - Borden
REDPATH MINING
Chapleau, ON
- Full-time
Salary Range: $73,000 - $123,000/annum, range is variable and dependent on overtime worked and production bonus paid
Added 10 mins ago
ST
Vice President of Engineering
Swiftlink Technologies Inc.
Richmond, BC
- Full-time
Build an engineering organization and delivery framework that support the company’s growth, bring key products through validation and production readiness, and deliver against agreed…
Added 10 mins ago
KC
IAM Support Engineer – ETL & Data Modeling
KeyData Cyber
Toronto, ON
- Full-time
We are currently looking to hire an IAM Support Engineer – ETL & Data Modeling to join KeyData Cyber’s Managed Services team. In this role, you will provide Level 2 support for our…
Added 10 mins ago
KG
Senior Technology Architect
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Client is seeking for skilled Oracle Fusion Cloud OCI & Security Administrator to manage, support, and secure Oracle Cloud Infrastructure (OCI) and Oracle Fusion Cloud environments. The…
Added 10 mins ago
WI
Lead Manufacturing Engineer
WaveRyde Instruments
Waterloo, ON
- Full-time
…Valley Ideas Laboratories (QVIL), WaveRyde benefits from strong support by QVIL and leaders in the wireless industry. WaveRyde is located in Waterloo, Canada (near Toronto), in the heart of…
Added 10 mins ago
IW
Assembly Supervisor
ICE Western Sales
Calgary, AB
- Full-time
The Assembly & Production Supervisor is responsible for overseeing HVAC assembly operations, coordinating production activities, and leading a team to meet quality, safety, and production…
Added 12 mins ago
Tech 2, Millwright PM Weekends
Aspire Bakeries
Hamilton, ON · Ancaster, ON
…accountable for routine preventative maintenance, line startup support, and equipment repair ensuring our lines are ready and reliable for…
Added 12 mins ago
R
Superviseur des opérations / Operations Supervisor
RTX
Longueuil, QC
- Full-time
Added 12 mins ago
R
Superviseur de production – Atelier MED (Développement expérimental) / Production Supervisor – MED Shop (Experimental Development)
RTX
Longueuil, QC
- Full-time
Communiquer avec les équipes de production et fonctions de support tels que les agents de méthodes, la programmation, la logistique, la maintenance, la gestion de projets, etc.;
Added 12 mins ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
Establish and champion data engineering, analytics, governance, quality, reconciliation, and documentation practices that support trusted and sustainable data products.
Added 12 mins ago
Cloud / Service Integration Manager
Government of Alberta
AB
…various infrastructure and operations groups to create and support an operational environment for new and existing IT…
Added 12 mins ago
Process Supervisor
Florida Crystals / ASR Group
Toronto, ON
Acts as the primary liaison with Powerhouse to coordinate steam supply, condensate return, and energy usage in support of production demands.

Tata Consultancy Services

Production Support Lead

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Role Description

Lead Incident Management and Problem Management processes for critical production applications.
Coordinate major incidents, facilitate bridge calls, drive resolution, and provide timely stakeholder communications.
Manage, mentor, and guide production support teams, ensuring accountability and ownership.
Own operational reporting, KPI tracking, SLA monitoring, and executive dashboards.
Design, develop, and maintain Grafana dashboards, monitoring solutions, and alerting frameworks.
Drive proactive service improvements and implement operational best practices.
Lead operational governance meetings and maintain strong client relationships.
Provide support during critical production incidents and business-critical outages.
Promote and implement AI-driven automation to improve support efficiency and reduce manual effort.
Ensure production stability, reliability, and continuous service improvement.

Required Skills

Strong experience in Incident Management, Problem Management, and ITIL processes.
Proven experience leading and managing support teams.
Hands-on expertise with Grafana monitoring, alerting, and dashboard creation.
Strong reporting, analytics, and executive dashboard development capabilities.
Excellent stakeholder management and client-facing communication skills.
Experience in operational excellence, process optimization, and automation initiatives.
Strong crisis management and decision-making abilities.

Preferred Skills

Experience with ServiceNow.
Knowledge of Observability and Site Reliability Engineering (SRE) practices.
Experience with cloud platforms such as Azure, AWS, or GCP.
BFSI (Banking, Financial Services, and Insurance) domain experience.

Salary Range - CA$ 90,000 - CA$ 100,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead incident and problem management for critical production applications, coordinate major incident response, communicate with stakeholders, and guide production support teams. Own operational reporting and governance, develop Grafana monitoring and dashboards, and drive automation, service improvements, and production reliability.

Requirements

Requires strong experience in incident and problem management, ITIL processes, support team leadership, Grafana monitoring and dashboard creation, reporting, and stakeholder communication. Also requires operational improvement, automation, crisis management, and decision-making capabilities; ServiceNow, observability, SRE, cloud, and BFSI experience are preferred.

Skills

Incident Management
Problem Management
ITIL Processes
Production Support Team Leadership
Grafana
Monitoring and Alerting
Dashboard Development
Operational Reporting
KPI Tracking
SLA Monitoring
Stakeholder Management
Crisis Management
Service Improvement
Automation
ServiceNow
Site Reliability Engineering

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Problem Management
ITIL
Production Support
Grafana
Monitoring
Alerting
Dashboards
Operational Reporting
KPI Tracking
SLA Monitoring
Stakeholder Management
Client Relationships
Operational Governance
Service Improvement
Automation
ServiceNow
Observability
Site Reliability Engineering
Azure
AWS
GCP
BFSI
Crisis Management
Production Stability
Executive Dashboards

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