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Added 1 hour ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Added 1 hour ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
Added 1 hour ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
Added 1 hour ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
Added 1 hour ago
Sr. Project Manager, Canada
Nordex Group
AB
…plans, local statutory requirements, quality control plans, ServiceNow/NCR processes, customer requirements, and applicable regulatory or contractual…
Added 2 hours ago
M
Lead Enterprise Technology Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
Experience with enterprise technology platforms such as LeanIX, ServiceNow, GitHub Enterprise, Azure DevOps, Lucidchart, Jira, and Confluence.
Added 3 hours ago
M
Lead Enterprise Technology Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
Experience with enterprise technology platforms such as LeanIX, ServiceNow, GitHub Enterprise, Azure DevOps, Lucidchart, Jira, and Confluence.
Added 3 hours ago
NA
Systems Analyst, Application Development
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…including Workday, PeopleSoft Campus Solutions, Salesforce and ServiceNow, along with a wide range of other campus and vendor applications. Our integrations work behind the scenes to…
Added 3 hours ago
A
Manager, Enterprise Service Desk (Tier 1)
Abacus
NB · Chiasson Office, NB
- Full-time
ITSM & Tools Proficiency: Comprehensive hands-on experience with enterprise management tools including Connectwise, ServiceNow, and Contact Center Platforms (RingCentral).
Added 3 hours ago
AS
IT Support Analyst
Apex Systems
Toronto, ON
- $29 to $44 USD / hour
- Contract
Experience with ServiceNow or a similar ITSM tool
Added 3 hours ago
CI
ServiceNow Developer - Contract
Compugen Inc
Toronto, ON
- Contract
Position Overview: We are seeking an experienced ServiceNow Developer to support the development, enhancement, integration, and ongoing optimization of an enterprise ServiceNow environment.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 4 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 4 hours ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 4 hours ago
B
Technical Specialist II
BMO
Toronto, ON
- Full-time
Working knowledge of ServiceNow and ITSM processes (Incident, Problem, Change, Release, Configuration Management)

Tata Consultancy Services

Production Support Lead

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Role Description

Lead Incident Management and Problem Management processes for critical production applications.
Coordinate major incidents, facilitate bridge calls, drive resolution, and provide timely stakeholder communications.
Manage, mentor, and guide production support teams, ensuring accountability and ownership.
Own operational reporting, KPI tracking, SLA monitoring, and executive dashboards.
Design, develop, and maintain Grafana dashboards, monitoring solutions, and alerting frameworks.
Drive proactive service improvements and implement operational best practices.
Lead operational governance meetings and maintain strong client relationships.
Provide support during critical production incidents and business-critical outages.
Promote and implement AI-driven automation to improve support efficiency and reduce manual effort.
Ensure production stability, reliability, and continuous service improvement.

Required Skills

Strong experience in Incident Management, Problem Management, and ITIL processes.
Proven experience leading and managing support teams.
Hands-on expertise with Grafana monitoring, alerting, and dashboard creation.
Strong reporting, analytics, and executive dashboard development capabilities.
Excellent stakeholder management and client-facing communication skills.
Experience in operational excellence, process optimization, and automation initiatives.
Strong crisis management and decision-making abilities.

Preferred Skills

Experience with ServiceNow.
Knowledge of Observability and Site Reliability Engineering (SRE) practices.
Experience with cloud platforms such as Azure, AWS, or GCP.
BFSI (Banking, Financial Services, and Insurance) domain experience.

Salary Range - CA$ 90,000 - CA$ 100,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead incident and problem management for critical production applications, coordinate major incident response, communicate with stakeholders, and guide production support teams. Own operational reporting and governance, develop Grafana monitoring and dashboards, and drive automation, service improvements, and production reliability.

Requirements

Requires strong experience in incident and problem management, ITIL processes, support team leadership, Grafana monitoring and dashboard creation, reporting, and stakeholder communication. Also requires operational improvement, automation, crisis management, and decision-making capabilities; ServiceNow, observability, SRE, cloud, and BFSI experience are preferred.

Skills

Incident Management
Problem Management
ITIL Processes
Production Support Team Leadership
Grafana
Monitoring and Alerting
Dashboard Development
Operational Reporting
KPI Tracking
SLA Monitoring
Stakeholder Management
Crisis Management
Service Improvement
Automation
ServiceNow
Site Reliability Engineering

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Problem Management
ITIL
Production Support
Grafana
Monitoring
Alerting
Dashboards
Operational Reporting
KPI Tracking
SLA Monitoring
Stakeholder Management
Client Relationships
Operational Governance
Service Improvement
Automation
ServiceNow
Observability
Site Reliability Engineering
Azure
AWS
GCP
BFSI
Crisis Management
Production Stability
Executive Dashboards

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