Senior Technical Business Systems Analyst

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Roles & Responsibilities

• Demonstrated experience in Business Analysis, Systems Analysis, Application Portfolio Management, DevOps Support, or Service Management.
• Gather, document, and validate application-to-repository mapping requirements.
• Build and maintain mappings between applications, repositories, owners, support teams, and pipelines.
• Reconcile data across GitHub, Bitbucket, ServiceNow, CMDBs, spreadsheets, and other systems.
• Identify and resolve missing, duplicate, inaccurate, or conflicting repository/application data.
• Define and document mapping rules, business processes, governance standards, and exception handling.
• Support implementation of repository security, vulnerability management, and release-gating requirements.
• Facilitate workshops and collaborate with developers, security teams, DevOps teams, and application owners.
• Produce high-quality documentation including requirements, process flows, traceability, UAT support, and audit-ready artifacts.

MUST Have Skillsets

• Strong experience as a Business Systems Analyst, Systems Analyst, or Technical Business Analyst.
• Expertise in requirements gathering, documentation, stakeholder management, and process analysis.
• Experience with data mapping, reconciliation, data governance, and metadata management.
• Working knowledge of GitHub, Bitbucket, repositories, branching, and repository ownership models.
• Experience with ServiceNow Application Portfolio Management, CMDB, Asset Management, or Configuration Management.
• Understanding of CI/CD pipelines, DevSecOps processes, security controls, and vulnerability management workflows.
• Strong analytical, problem-solving, communication, and documentation capabilities.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.