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Added 25 mins ago
TC
Senior Informatica Developer
Tata Consultancy Services
Montreal, QC
- Full-time
We are seeking a Senior Informatica Developer with Admin skills to join a Global Enterprise Technology Team responsible for the development, modernization, security and operational…
Added 55 mins ago
BS
Bilingual Director, Communications and Marketing
Bilingual Source
Stoney Creek, NB
- $128,000 to $165,000 CAD / year
- Full-time
Strong knowledge of digital communications, social media, web analytics and emerging engagement platforms.
Added 1 hour ago
TA
Senior Software Engineer
Treasure AI
Vancouver, BC
- $132,500 to $171,000 CAD / year
- Full-time
Added 2 hours ago
TC
Senior Zendesk Developer / Implementation Specialist
Tata Consultancy Services
Waterloo, ON
- $100,000 to $110,000 CAD / year
- Full-time
Added 3 hours ago
D
Bilingual Web Graphic & UX Designer (Hybrid)
Dormez-vous
Montreal, QC
- Full-time
…page (PDP) storytelling, preparing user experience layouts and developer handoffs, maintaining consistency within the design system, reviewing website updates across desktop and mobile…
Added 8 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 8 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…integration solution development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison between Information Technology and…
Added 8 hours ago
SL
Principal GeoSpatial/ Geomatics Consultant, Tech Innovation & Partnerships
Singapore Land Authority (SLA)
SK
- Full-time
Research, evaluate and track emerging technologies for underground mapping, detection and data capture, including advanced sensing, positioning, 3D mapping, robotics, AI and data analytics.
Added 9 hours ago
Media Specialist
SALT XC
Toronto, ON
…strategic thinking with AI-powered tools, automation and advanced analytics to help some of North America's most recognized brands solve complex business challenges and drive measurable…
Added 9 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Assist our internal developer with automation projects during periods of lower SR&ED workload, particularly following the tax season.
Added 10 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 10 hours ago
V
Senior Software Developer - Workflows
Verily
Waterloo, ON
- Full-time
2 years experience as a software developer in an industry setting.
Added 12 hours ago
S
DCN Process Engineer
SLB
Calgary, AB
- Full-time
Added 13 hours ago
GD
HR Analytics & Compensation Analyst
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are seeking a detail-oriented, data-focused professional to support our compensation programs and broader HR analytics.
Added 14 hours ago
M
Manager, Strategic Finance & Deal Desk
Mecka
Remote, Canada
- $140,000 to $155,000 USD / year
- Full-time
- Remote
Analytics: Strong SQL and spreadsheet skills, and comfort pulling your own data from operational and financial systems.
Added 14 hours ago
M
Privacy Counsel and Data Protection Officer
Mecka
Remote, Canada
- $150,000 to $180,000 USD / year
- Full-time
- Remote
Added 14 hours ago
M
Manager, Strategic Finance & Deal Desk
Mecka.ai
Richmond Hill, ON
- $140,000 to $155,000 USD / year
- Full-time
Analytics: Strong SQL and spreadsheet skills, and comfort pulling your own data from operational and financial systems.
Added 14 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Leveraging technology, ERP capabilities, analytics, and automation to improve productivity and decision support across Finance.
Added 15 hours ago
NB
Senior Cybersecurity Developer
National Bank of Canada
Montreal, QC
- Full-time
Developer on the Security Operations team at National Bank means helping to
Added 15 hours ago
AS
Applied Scientist, ITA-Global Hiring Science
Amazon Science
Vancouver, BC
- Full-time
Added 17 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 19 hours ago
SS
Head of R&D
Seller Snap, Inc.
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
Added 19 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 20 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Leveraging technology, ERP capabilities, analytics, and automation to improve productivity and decision support across Finance.
Added 21 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…integration solution development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison between Information Technology and…

Tata Consultancy Services

Senior Zendesk Developer / Implementation Specialist

Waterloo, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Senior Zendesk Developer / Implementation Specialist

Experience

Good years of overall IT experience

Minimum good years of hands-on Zendesk experience

Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.

Experience supporting at least one end-to-end migration or enterprise integration engagement is preferred.

Role Summary

Responsible for leading Zendesk source-side technical activities for enterprise data migration and platform-transformation engagements.

The role requires strong hands-on expertise in Zendesk data models, APIs, source assessment, data extraction, transformation, attachments, knowledge content, incremental migration, and reconciliation.

The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure Zendesk data is securely extracted, accurately transformed, reconciled, and handed over in the agreed target format.

Key Responsibilities

Assess Zendesk instances, enabled products, configurations, and integrations.

Inventory brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.

Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.

Profile data volumes, historical coverage, attachments, and data-quality issues.

Build backend and integration components using Node.js or Python.

Integrate Zendesk with ERP, finance, product-data, and other enterprise systems using REST APIs and middleware.

Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.

Implement custom modules, role-based access controls, data-retention rules, and record-hold functionality.

Develop migration manifests, control totals, and reconciliation reports.

Follow applicable data-security, retention, and access-control requirements.

Mandatory Skills

Zendesk Support and Guide.

Zendesk REST APIs and incremental exports.

Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.

Ticket and knowledge attachment handling.

REST APIs, JSON, OAuth, API tokens, and webhooks.

Batch processing, retry, checkpoint, and restart mechanisms.

SQL and relational databases.

Migration reconciliation and exception handling.

Strong troubleshooting, documentation, and stakeholder-management skills

Preferred Skills

Experience migrating data in and out of Zendesk.

Experience with CRM, service-management, or archival platforms.

Relevant Zendesk certification

Experience with enterprise ETL or middleware platforms.

Cloud staging and secure file-transfer experience.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead Zendesk source-side technical work for enterprise data migration and platform-transformation engagements, including instance assessment, data profiling, extraction, transformation, and attachment and knowledge-content handling. Build integrations and batch processes, implement access and retention controls, and deliver migration manifests, reconciliation reports, and secure, accurate data handoffs.

Requirements

The role requires hands-on experience with Zendesk Support and Guide, Zendesk data models and APIs, incremental exports, attachments, REST integrations, batch processing, SQL, and migration reconciliation. Strong troubleshooting, documentation, and stakeholder-management skills are required; experience with end-to-end migrations, enterprise platforms, and relevant Zendesk certification is preferred.

Skills

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Data Extraction
Node.js
Python
REST APIs
JSON
OAuth
Webhooks
SQL
Batch Processing
Migration Reconciliation
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Platform Transformation
Data Extraction
Data Transformation
Data Reconciliation
Ticket Attachments
Knowledge Content
Node.js
Python
REST APIs
JSON
OAuth
API Tokens
Webhooks
SQL
Relational Databases
Batch Processing
Retry Mechanisms
Checkpointing
Error Handling
Role-Based Access Control
Data Retention
Enterprise Integration
ETL
Middleware
Secure File Transfer

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