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Added 26 mins ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
- Maintain accurate CRM records, sales forecasts and visibility into account growth opportunities.
Added 26 mins ago
OC
Marketing And Business Development Coordinator
Options Consulting Solutions
Toronto, ON
- $68,000 to $73,000 CAD / year
- Full-time
Manage BD data and reporting: Keep internal databases and CRM records accurate and up to date, and produce reports, trackers, contact lists, event records and client team rosters.
Added 1 hour ago
AA
Account Executive
Appear AI
Toronto, ON
- Full-time
Familiarity with HubSpot, GoHighLevel, or similar CRM for account tracking and renewal management.
Added 2 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Relevant certifications in marketing automation, CRM, analytics or digital marketing technologies are considered an asset.
Added 2 hours ago
QC
Enterprise Account Executive
Quiet Cabins
Toronto, ON
- Part-time
Keep every account, dealer, contact and next step current in our CRM (Attio) and report on pipeline weekly, so anyone on the team can pick up a thread where you left it
Added 3 hours ago
O
Marketing & Business Development Associate
O-HIVE.AI
Windsor, ON
- Full-time
Maintain CRM records, monitor sales pipelines, and coordinate follow-up activities.
Added 4 hours ago
BS
Bilingual Operations Administrator
Bilingual Source
Mississauga, ON
- $84,000 to $87,000 CAD / year
- Full-time
Experience using customer relationship management (CRM) or enterprise resource planning (ERP) systems.
Added 5 hours ago
TC
Senior Zendesk Developer / Implementation Specialist
Tata Consultancy Services
Waterloo, ON
- $100,000 to $110,000 CAD / year
- Full-time
Experience with CRM, service-management, or archival platforms.
Added 6 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Supports in developing a robust training program for staff members on the GMS/CRM and data governance and management at the Foundation.
Added 8 hours ago
P
Territory Manager - Outside Sales
Priority1
Toronto, ON · ON · Ontario CAN
- Full-time
· Consistently enter information into the Customer Relationship Management system (“CRM”) to keep records up to date.
Added 8 hours ago
GF
Representative, District Sales (Windsor)
Gordon Food Service
Windsor, ON
- Full-time
Account Management: Leverage CRM tools to manage customer data, oversee receivables, and conduct business reviews.
Added 9 hours ago
CC
Sales Representative
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
Maintain accurate client information, leads, and sales activities in the CRM system.
Added 12 hours ago
Media Specialist
SALT XC
Toronto, ON
Experienced in all facets of the digital marketing space: CRM, SEO, SEM, programmatic, social, mobile, video
Added 12 hours ago
MU
Annual Giving Officer (Phonathon)
McGill University
Mont-Royal, QC · Les Cours Mont Royal
- Full-time
Added 12 hours ago
RW
Account Executive - AEC
Rand Worldwide Subsidiary Inc
Winnipeg, MB
- $85,000 to $95,000 CAD / year
- Full-time
Familiarity with CRM tools such as Salesforce is a plus.
Added 13 hours ago
AS
Senior Software Development Engineer in Test (SDET) – Digital Banking
Aequilibrium Software Inc.
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
Validate integrations between digital banking platforms, core banking systems, payment services, lending applications and CRM systems.
Added 13 hours ago
IL
Sales Manager
Innovations LUNVIXOR Inc.
Montreal, QC
- Full-time
Proficiency with CRM tools, sales reporting, and data analysis to guide decisions.
Added 14 hours ago
MN
Area Sales Manager
Mazak North America
AB · Edmonton, AB
- Full-time
Comfort with using CRM systems, MS Office, and digital tools to manage sales activities, reporting, and customer information.
Added 15 hours ago
IF
Business Development Manager – Enterprise Fleet Solutions / Gestionnaire du développement des affaires – Solutions de flotte d’entreprise
Impact Fulfillment Services
Montreal, QC
- Full-time
Maintenir une gestion rigoureuse du CRM, des prévisions de ventes et de la visibilité du pipeline
Added 15 hours ago
IF
Customer Development Manager FMS
Impact Fulfillment Services
Montreal, QC
- Full-time
Cinq (5) ans ou plus expérience de l’utilisation des systèmes CRM [Customer relationship management (Gestion des relations avec le client)], tels que Sales Force (Force de vente),…
Added 16 hours ago
DT
Business Development Coordinator
Dream Theory
Toronto, ON
- Full-time
Experience with CRM platforms such as HubSpot, Salesforce, or Pipedrive or similar types of systems.
Added 18 hours ago
M
Marketing Coordinator
Marcon
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
This is a generalist marketing role with the opportunity to build depth in one or two areas such as CRM and lead nurture, social and content, or events and sales gallery experience. You…
Added 19 hours ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
Leverage CRM tools to manage activities, track opportunities, and forecast results for assigned accounts.
Added 20 hours ago
TB
Inside Sales Executive
Task Buddie Virtual Assistance Services
Ottawa, ON
- Full-time
Track all outreach and activity in CRM tools with accuracy
Added 20 hours ago
SR
Business Development Manager
Structured Restoration Inc.
Hamilton, ON
- Full-time
Candidates should possess skills in CRM usage, pipeline management, and basic data analysis to track leads, opportunities, and performance metrics.

Tata Consultancy Services

Senior Zendesk Developer / Implementation Specialist

Waterloo, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Senior Zendesk Developer / Implementation Specialist

Experience

Good years of overall IT experience

Minimum good years of hands-on Zendesk experience

Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.

Experience supporting at least one end-to-end migration or enterprise integration engagement is preferred.

Role Summary

Responsible for leading Zendesk source-side technical activities for enterprise data migration and platform-transformation engagements.

The role requires strong hands-on expertise in Zendesk data models, APIs, source assessment, data extraction, transformation, attachments, knowledge content, incremental migration, and reconciliation.

The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure Zendesk data is securely extracted, accurately transformed, reconciled, and handed over in the agreed target format.

Key Responsibilities

Assess Zendesk instances, enabled products, configurations, and integrations.

Inventory brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.

Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.

Profile data volumes, historical coverage, attachments, and data-quality issues.

Build backend and integration components using Node.js or Python.

Integrate Zendesk with ERP, finance, product-data, and other enterprise systems using REST APIs and middleware.

Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.

Implement custom modules, role-based access controls, data-retention rules, and record-hold functionality.

Develop migration manifests, control totals, and reconciliation reports.

Follow applicable data-security, retention, and access-control requirements.

Mandatory Skills

Zendesk Support and Guide.

Zendesk REST APIs and incremental exports.

Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.

Ticket and knowledge attachment handling.

REST APIs, JSON, OAuth, API tokens, and webhooks.

Batch processing, retry, checkpoint, and restart mechanisms.

SQL and relational databases.

Migration reconciliation and exception handling.

Strong troubleshooting, documentation, and stakeholder-management skills

Preferred Skills

Experience migrating data in and out of Zendesk.

Experience with CRM, service-management, or archival platforms.

Relevant Zendesk certification

Experience with enterprise ETL or middleware platforms.

Cloud staging and secure file-transfer experience.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead Zendesk source-side technical work for enterprise data migration and platform-transformation engagements, including instance assessment, data profiling, extraction, transformation, and attachment and knowledge-content handling. Build integrations and batch processes, implement access and retention controls, and deliver migration manifests, reconciliation reports, and secure, accurate data handoffs.

Requirements

The role requires hands-on experience with Zendesk Support and Guide, Zendesk data models and APIs, incremental exports, attachments, REST integrations, batch processing, SQL, and migration reconciliation. Strong troubleshooting, documentation, and stakeholder-management skills are required; experience with end-to-end migrations, enterprise platforms, and relevant Zendesk certification is preferred.

Skills

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Data Extraction
Node.js
Python
REST APIs
JSON
OAuth
Webhooks
SQL
Batch Processing
Migration Reconciliation
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Platform Transformation
Data Extraction
Data Transformation
Data Reconciliation
Ticket Attachments
Knowledge Content
Node.js
Python
REST APIs
JSON
OAuth
API Tokens
Webhooks
SQL
Relational Databases
Batch Processing
Retry Mechanisms
Checkpointing
Error Handling
Role-Based Access Control
Data Retention
Enterprise Integration
ETL
Middleware
Secure File Transfer

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