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Added 3 hours ago
DI
Solutions Architect
Dawn InfoTek
Toronto, ON
- Contract
This role requires extensive experience in digital banking architecture, enterprise application integration, API design, cloud technologies, and modern technology platforms. The Solutions…
Added 3 hours ago
O
Senior Software Developer, DevOps & Infrastructure
OSEDEA
Montreal, QC
- Full-time
As a Senior Software Developer with strong Cloud, DevOps, and infrastructure experience, you design, build, and deliver robust software solutions, architectures, and infrastructure for our…
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 5 hours ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
BMO is seeking a senior technology professional to lead the design, development, and delivery of enterprise-grade applications. In this hands-on leadership role, you will guide teams…
Added 7 hours ago
CC
Senior Business Analyst- RQ11753 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Experience assessing services for integration with shared platforms and reusable capabilities.
Added 8 hours ago
TC
Senior Informatica Developer
Tata Consultancy Services
Montreal, QC
- Full-time
We are seeking a Senior Informatica Developer with Admin skills to join a Global Enterprise Technology Team responsible for the development, modernization, security and operational…
Added 9 hours ago
TA
Senior Software Engineer
Treasure AI
Vancouver, BC
- $132,500 to $171,000 CAD / year
- Full-time
…mission-critical, realtime personalization and customer journey systems at enterprise scale with deep AI…
Added 10 hours ago
TC
Senior Zendesk Developer / Implementation Specialist
Tata Consultancy Services
Waterloo, ON
- $100,000 to $110,000 CAD / year
- Full-time
Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.
Added 10 hours ago
GF
Independent Finance Audit And Risk Committee Member
Glooscap First Nation
NS · Nova Scotia, Canada
- Other
…business valuation, deal structuring, and post-acquisition integration, with the ability to test management’s valuation assumptions, forecasts, and purchase…
Added 11 hours ago
YC
Senior Developer, D365
Yoush Consulting
Toronto, ON
- Full-time
As a Senior Developer, Dynamics 365 your responsibilities will include:
Added 14 hours ago
OD
Sr. Boomi Consultant
OSI Digital
Vancouver, BC
- $60,000 to $120,000 CAD / year
- Full-time
Using generic APIs, have experience with enterprise integration tools
Added 14 hours ago
FS
Salesforce Revenue Cloud Architect
Focus Systems Inc.
Toronto, ON
- Contract
Experience with MuleSoft or similar enterprise integration platforms
Added 16 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 17 hours ago
BT
Senior Staff Accountant, Assurance
Baker Tilly Canada
Dartmouth, NS
- Full-time
…large client Audit stream as part of a team, or the Private Enterprise stream focusing on Review and Compilation (T1, T2, T3, T5) engagements, both independently and as part of a small…
Added 18 hours ago
AS
Senior Software Development Engineer in Test (SDET) – Digital Banking
Aequilibrium Software Inc.
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
…credit unions to modernize digital banking platforms, integrate enterprise systems, and deliver reliable, intuitive member experiences. We are expanding our QA engineering capability to…
Added 19 hours ago
TC
Senior Business Analyst – Enterprise Digital Platform
TECH4SOFT Consulting
Toronto, ON
- Full-time
…We're looking for a Senior BA to lead requirements analysis for enterprise platform features, service integrations, and the onboarding of new government…
Added 23 hours ago
T&
Director Information Management
Turner & Townsend
Toronto, ON
- Full-time
…This role is responsible for ensuring strategic alignment, integration, and governance across supporting digital services including Program Management Information Systems (PMIS) and Data…
Added 1 day ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 day ago
AS
Chief AI Officer
Axial Search
Canada
- Full-time
Own the development and execution of the organization's AI strategy, including technology roadmap, capability building, and integration across business units
Added 1 day ago
PI
Senior Analyst, Portfolio Management
PSP Investments | Investissements PSP
Montreal, QC
- Full-time
…tasks related to capital planning models, market and macro data integration, ESG and climate data processes, benchmarking, and scenario analysis. In parallel, the role contributes to…
Added 1 day ago
SI
Q&A Tester
Securim Inc.
Ottawa, ON
- Contract
Execute and oversee test cycles, including end-to-end business process, role-based access, integration, reporting and regression testing.
Added 1 day ago
C
ERP UI/UX Fiori Developer
Capgemini
Mississauga, ON
- Full-time
The UI/UX Fiori Developer is responsible for designing, developing, configuring, and supporting modern SAP user experience and cloud-based solutions across SAP S/4HANA and SAP Business…
Added 1 day ago
TG
SAP ABAP development
Tek Global
Toronto, ON
- Contract
Collaborate with Enterprise Architects, Functional Leads, and Integration teams
Added 1 day ago
AA
Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
…d'ingénierie unifiés et d'un ensemble d'outils pour soutenir l'intégration de nos centres de compétences en ingénierie, ainsi que des fonctions périphériques telles que les Opérations, le…
Added 1 day ago
N
Growth Operations Manager
nesto
Toronto, ON
- Full-time
Deliver transformational cross-company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major partners

Tata Consultancy Services

Senior Zendesk Developer / Implementation Specialist

Waterloo, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Senior Zendesk Developer / Implementation Specialist

Experience

Good years of overall IT experience

Minimum good years of hands-on Zendesk experience

Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.

Experience supporting at least one end-to-end migration or enterprise integration engagement is preferred.

Role Summary

Responsible for leading Zendesk source-side technical activities for enterprise data migration and platform-transformation engagements.

The role requires strong hands-on expertise in Zendesk data models, APIs, source assessment, data extraction, transformation, attachments, knowledge content, incremental migration, and reconciliation.

The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure Zendesk data is securely extracted, accurately transformed, reconciled, and handed over in the agreed target format.

Key Responsibilities

Assess Zendesk instances, enabled products, configurations, and integrations.

Inventory brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.

Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.

Profile data volumes, historical coverage, attachments, and data-quality issues.

Build backend and integration components using Node.js or Python.

Integrate Zendesk with ERP, finance, product-data, and other enterprise systems using REST APIs and middleware.

Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.

Implement custom modules, role-based access controls, data-retention rules, and record-hold functionality.

Develop migration manifests, control totals, and reconciliation reports.

Follow applicable data-security, retention, and access-control requirements.

Mandatory Skills

Zendesk Support and Guide.

Zendesk REST APIs and incremental exports.

Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.

Ticket and knowledge attachment handling.

REST APIs, JSON, OAuth, API tokens, and webhooks.

Batch processing, retry, checkpoint, and restart mechanisms.

SQL and relational databases.

Migration reconciliation and exception handling.

Strong troubleshooting, documentation, and stakeholder-management skills

Preferred Skills

Experience migrating data in and out of Zendesk.

Experience with CRM, service-management, or archival platforms.

Relevant Zendesk certification

Experience with enterprise ETL or middleware platforms.

Cloud staging and secure file-transfer experience.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead Zendesk source-side technical work for enterprise data migration and platform-transformation engagements, including instance assessment, data profiling, extraction, transformation, and attachment and knowledge-content handling. Build integrations and batch processes, implement access and retention controls, and deliver migration manifests, reconciliation reports, and secure, accurate data handoffs.

Requirements

The role requires hands-on experience with Zendesk Support and Guide, Zendesk data models and APIs, incremental exports, attachments, REST integrations, batch processing, SQL, and migration reconciliation. Strong troubleshooting, documentation, and stakeholder-management skills are required; experience with end-to-end migrations, enterprise platforms, and relevant Zendesk certification is preferred.

Skills

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Data Extraction
Node.js
Python
REST APIs
JSON
OAuth
Webhooks
SQL
Batch Processing
Migration Reconciliation
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Platform Transformation
Data Extraction
Data Transformation
Data Reconciliation
Ticket Attachments
Knowledge Content
Node.js
Python
REST APIs
JSON
OAuth
API Tokens
Webhooks
SQL
Relational Databases
Batch Processing
Retry Mechanisms
Checkpointing
Error Handling
Role-Based Access Control
Data Retention
Enterprise Integration
ETL
Middleware
Secure File Transfer

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