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Added 9 mins ago
Y
Blockchain, Digital Assets & Tokenization SME
Yochana
ON · Ontario, Canada
- Contract
…conventional blockchain developer requirement. We need a senior specialist with ~70% banking, regulatory and digital asset expertise and 30% technology architecture…
Added 9 mins ago
SI
Implementation & Training Specialist
Sofvie Inc.
Sudbury, ON · Greater Sudbury, ON
- Full-time
We're hiring an Implementation & Training Specialist to guide clients through their first steps with Sofvie and set them up for long-term success. You'll be the face of Sofvie during…
Added 9 mins ago
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Risk Evaluator Specialist
SGI
Regina, SK · Saskatoon, SK
- Full-time
The Risk Evaluator Specialist is responsible to manage the department valuation programs, corporate (loss prevention/risk evaluation) training and development initiatives, and day-to-day…
Added 9 mins ago
GZ
Yardi Specialist
Gestion Zagora
AB · Edmonton, AB
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Edmonton, Alberta.
Added 9 mins ago
GZ
Yardi Specialist
Gestion Zagora
Toronto, ON
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Toronto.
Added 9 mins ago
GZ
Yardi Specialist
Gestion Zagora
Montreal, QC
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Montreal.
Added 24 mins ago
C
SR. SPECIALIST - PAYROLL, BENEFITS, PENSION
CreateTO
Toronto, ON
- Full-time
Identify any areas of improvement within pension processes, develop relevant solutions, and lead the implementation of new processes and systems updates.
Added 24 mins ago
SL
Service Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
We are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for…
Added 24 mins ago
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Regional Director of Trust - Prairies
BMO
Calgary, AB · CALG
- Full-time
Oversees the design, development, and implementation of tools and training required to deliver business results.
Added 39 mins ago
Vascular & Emergency Medicine Clinical Sales Specialist- Quebec
Teleflex
Quebec, QC
The Clinical Sales Specialist (CSS) augments the sales process by partnering with sales representatives and the current or intended customer to drive the clinical aspects of product…
Added 39 mins ago
M
RQ11316 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
Quality Assurance Specialist is responsible for the development of test
Added 39 mins ago
SR
Environmental Specialist
Saskatchewan Research Council (SRC)
Saskatoon, SK
- Full-time
SRC’s Rare Earth Processing Facility (REPF) is seeking an Environmental Specialist to support environmental compliance, waste management, permitting, monitoring and reporting activities.…
Added 39 mins ago
IG
Customs Compliance Officer
Insight Global
Mirabel, QC
- $39 to $50 CAD / hour
- Contract
Assist with customs-related ERP implementation activities, including classification and compliance requirements.
Added 39 mins ago
BS
IAM Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
The Information Security Specialist, Authentication services is responsible for the design, implementation, and operation of secure, scalable authentication and identity solutions across…
Added 39 mins ago
C
SR. SPECIALIST - PAYROLL, BENEFITS, PENSION
CreateTO
Toronto, ON
- Full-time
Identify any areas of improvement within pension processes, develop relevant solutions, and lead the implementation of new processes and systems updates.
Added 1 hour ago
SR
Mill Training Specialist
Saskatchewan Research Council (SRC)
Saskatoon, SK
- Full-time
Lead the design, development and implementation of the REPF operator training and certification program for the SXU, MPU, MSU and other processing areas as required.
Added 1 hour ago
A
Gestionnaire de projet AI
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 1 hour ago
A
Human Resources Business Partner
Adecco
Toronto, ON
- Full-time
Guide leaders through the people implications of change, supporting effective communication and implementation.
Added 1 hour ago
BI
Spécialiste en ressources humaines/HR Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 1 hour ago
MD
Equity Specialist - DEI Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Equity Specialist for Health Care Administration (HCA) supports and coordinates diversity, equity, and inclusion (DEI) efforts across the administration in partnership with and…
Added 1 hour ago
MD
NE Regional Fire & Enforcement Forestry Specialist - NR Forestry Regional Spec
Minnesota Direct Care and Treatment
Grand Rapids, MB
- Full-time
Working Title: NE Regional Fire & Enforcement Forestry Specialist
Added 1 hour ago
MD
Designated Coordinator - Skills Development Specialist
Minnesota Direct Care and Treatment
Grand Rapids, MB
- Part-time
The Designated Coordinator - Skills Development Specialist is the lead worker at the program and plays a key role in overseeing programs, activities, and scheduling, under the direction of…
Added 1 hour ago
A
Manager, Sales Compensation
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Lead annual sales compensation planning and implementation cycle, including plan design, modelling, approvals, stakeholder engagement, communications, and rollout
Added 1 hour ago
VE
Technical and Regulatory Specialist
Veolia Environnement SA
Ottawa, ON
- Full-time
The Technical and Regulatory Specialist serves as a critical national resource for Canadian operations, combining advanced technical expertise with rigorous regulatory oversight. Operating…
Added 2 hours ago
S
Intel Server Support Specialist
Systematix
Regina, SK
- $45 to $60 CAD / hour
- Contract
Systematix is currently seeking an Intel Server Support Specialist for our client, a major provincial utility organization, to support its Intelligent Networks & Infrastructure operations…

Tata Consultancy Services

Senior Zendesk Developer / Implementation Specialist

Waterloo, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Senior Zendesk Developer / Implementation Specialist

Experience

Good years of overall IT experience

Minimum good years of hands-on Zendesk experience

Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.

Experience supporting at least one end-to-end migration or enterprise integration engagement is preferred.

Role Summary

Responsible for leading Zendesk source-side technical activities for enterprise data migration and platform-transformation engagements.

The role requires strong hands-on expertise in Zendesk data models, APIs, source assessment, data extraction, transformation, attachments, knowledge content, incremental migration, and reconciliation.

The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure Zendesk data is securely extracted, accurately transformed, reconciled, and handed over in the agreed target format.

Key Responsibilities

Assess Zendesk instances, enabled products, configurations, and integrations.

Inventory brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.

Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.

Profile data volumes, historical coverage, attachments, and data-quality issues.

Build backend and integration components using Node.js or Python.

Integrate Zendesk with ERP, finance, product-data, and other enterprise systems using REST APIs and middleware.

Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.

Implement custom modules, role-based access controls, data-retention rules, and record-hold functionality.

Develop migration manifests, control totals, and reconciliation reports.

Follow applicable data-security, retention, and access-control requirements.

Mandatory Skills

Zendesk Support and Guide.

Zendesk REST APIs and incremental exports.

Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.

Ticket and knowledge attachment handling.

REST APIs, JSON, OAuth, API tokens, and webhooks.

Batch processing, retry, checkpoint, and restart mechanisms.

SQL and relational databases.

Migration reconciliation and exception handling.

Strong troubleshooting, documentation, and stakeholder-management skills

Preferred Skills

Experience migrating data in and out of Zendesk.

Experience with CRM, service-management, or archival platforms.

Relevant Zendesk certification

Experience with enterprise ETL or middleware platforms.

Cloud staging and secure file-transfer experience.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead Zendesk source-side technical work for enterprise data migration and platform-transformation engagements, including instance assessment, data profiling, extraction, transformation, and attachment and knowledge-content handling. Build integrations and batch processes, implement access and retention controls, and deliver migration manifests, reconciliation reports, and secure, accurate data handoffs.

Requirements

The role requires hands-on experience with Zendesk Support and Guide, Zendesk data models and APIs, incremental exports, attachments, REST integrations, batch processing, SQL, and migration reconciliation. Strong troubleshooting, documentation, and stakeholder-management skills are required; experience with end-to-end migrations, enterprise platforms, and relevant Zendesk certification is preferred.

Skills

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Data Extraction
Node.js
Python
REST APIs
JSON
OAuth
Webhooks
SQL
Batch Processing
Migration Reconciliation
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Platform Transformation
Data Extraction
Data Transformation
Data Reconciliation
Ticket Attachments
Knowledge Content
Node.js
Python
REST APIs
JSON
OAuth
API Tokens
Webhooks
SQL
Relational Databases
Batch Processing
Retry Mechanisms
Checkpointing
Error Handling
Role-Based Access Control
Data Retention
Enterprise Integration
ETL
Middleware
Secure File Transfer

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