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Added 33 mins ago
W
Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
The Principal Geotechnical Engineer – Tailings and Dams will provide senior technical and project leadership for geotechnical engineering associated with mine tailings facilities, earth…
Added 1 hour ago
GC
Senior Research Operations Specialist | Spécialiste des opérations de recherche sénior·e
Game Companies
Montreal, QC
- Full-time
As a Senior Research Operations Specialist, you will be the backbone of our user research practice across several live games, ensuring that playtests and research activities run smoothly,…
Added 1 hour ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
The Senior Developer reports to the Associate Director, Software Development with work assigned on a project basis. This position leads scrum meetings, documentation and code reviews using…
Added 1 hour ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
…meetings, and track actions, dependencies, risks and decisions to support launch and implementation readiness. You will maintain and improve shared project tools and provide senior…
Added 1 hour ago
AD
Global Logistics and Compliance Manager
Active Dynamics
Scarborough Bluffs Park, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 1 hour ago
AC
Senior Underwriter and Team Leader
APRIL Canada Insurance
Toronto, ON
- Full-time
Underwrite a focused portfolio, support complex decisions within your authority and refer specialist matters to the appropriate technical experts.
Added 1 hour ago
KR
Senior Accountant
Kassen Recruitment
Calgary, AB
- Full-time
Reporting to an accounting leader, the Accounting Specialist will support the accounting, analysis, and reporting of complex financial activities, including cash flows, financing…
Added 2 hours ago
FA
Maintenance Control Supervisor
Flair Airlines
Toronto, ON
- Full-time
Provide technical guidance and support to MCC Controllers during unique, uncommon, or operationally challenging maintenance situations.
Added 2 hours ago
JP
Winter Student, Software Engineering
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Internship
Code Development & Testing Specialist: Assist with code development and testing, write test cases, analyze results, and support verification and validation (V&V) testing to ensure…
Added 2 hours ago
CN
Waste Lifecycle Specialist
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Must have a good working knowledge of the Company, departmental organization, directives, programs, standards and administrative procedures
Added 2 hours ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 2 hours ago
SM
EPR Applications Analyst
St. Michael's Hospital
Toronto, ON
- Temporary
Collaborates with clinical and non-clinical users, Information Technology teams, vendors, and senior application team members to support application and operational activities.
Added 2 hours ago
C
Senior Specialist Regional Sales Representative (Montreal Central & South West)
CN
Quebec, QC
- Full-time
…developments, proactively identifying opportunities and risks to support profitable growth and long-term customer…
Added 2 hours ago
UO
Manager, Research and Analytic Services
University of Calgary
Calgary, AB
- Full-time
…integrated multidisciplinary team of professional, research and technical staff delivering applied research, evaluation, data and analytic services. The Manager works closely with the…
Added 2 hours ago
Principal Project Manager Rail Systems
Mott MacDonald
Calgary, AB
Mott MacDonald is seeking a Principal Project Manager Rail Systems to join our Calgary team. The role will provide senior leadership across rail systems engineering, integration and project…
Added 3 hours ago
LC
Specialist, Flyer Production (12+ Month Contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting directly to the Senior Manager Flyer Production. The incumbent is responsible to ensure the accurate, timely, and efficient production of promotional flyers by managing content,…
Added 3 hours ago
R
Project Lead, Digital Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Advise, guide and provide specialist expertise during the evaluation, planning or development of projects.
Added 3 hours ago
QP
Operations Manager, Industrial Operations East
QuadReal Property Group
Mississauga, ON
- Full-time
…fast-paced environment, with a strong focus on collaboration, technical excellence, customer experience and developing others. You use operational data, technology and sound technical…
Added 3 hours ago
Senior Payroll Specialist
Primacorp Ventures Inc
New Westminster, BC
Work Model: Hybrid (2–3 days per week in-office) · Work-Life Balance: Flexible hybrid work arrangement (2–3 days per week at our New Westminster Head Office) alongside generous Paid Time Off (PTO)
Added 3 hours ago
Manager, Federal Agencies & Marine Authorizations, Pacific Link
Trans Mountain
Calgary, AB
…authorization strategy for the Project. This role will also support regulatory review and authorization activities for the marine terminal scope of the…
Added 3 hours ago
SO
Work Management Specialist
Spirit Omega Inc.
Clarington, ON
- Contract
Our client is looking for a Senior Technical Staff resource to improve work readiness and long-range planning. Working under the Trilium Removal Facility (TRF) management, the incumbent…
Added 5 hours ago
IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Manage external tax advisors, coordinate specialist support, and monitor associated costs against approved budgets
Added 5 hours ago
IC
AppOps, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The job role requires to work in rotating shifts to provide 24x7 Support coverage
Added 5 hours ago
CC
RQ11837 - Privacy Impact Assessment (PIA) Specialist - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 5 hours ago
Principal Specialist BIM
Mott MacDonald
Vancouver, BC
We are looking for a Principal BIM Specialist to lead BIM delivery on our major infrastructure projects and to lead and develop a team of BIM professionals in Canada. You will set the BIM…

Tata Consultancy Services

Senior Zendesk Developer / Implementation Specialist

Waterloo, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Senior Zendesk Developer / Implementation Specialist

Experience

Good years of overall IT experience

Minimum good years of hands-on Zendesk experience

Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.

Experience supporting at least one end-to-end migration or enterprise integration engagement is preferred.

Role Summary

Responsible for leading Zendesk source-side technical activities for enterprise data migration and platform-transformation engagements.

The role requires strong hands-on expertise in Zendesk data models, APIs, source assessment, data extraction, transformation, attachments, knowledge content, incremental migration, and reconciliation.

The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure Zendesk data is securely extracted, accurately transformed, reconciled, and handed over in the agreed target format.

Key Responsibilities

Assess Zendesk instances, enabled products, configurations, and integrations.

Inventory brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.

Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.

Profile data volumes, historical coverage, attachments, and data-quality issues.

Build backend and integration components using Node.js or Python.

Integrate Zendesk with ERP, finance, product-data, and other enterprise systems using REST APIs and middleware.

Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.

Implement custom modules, role-based access controls, data-retention rules, and record-hold functionality.

Develop migration manifests, control totals, and reconciliation reports.

Follow applicable data-security, retention, and access-control requirements.

Mandatory Skills

Zendesk Support and Guide.

Zendesk REST APIs and incremental exports.

Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.

Ticket and knowledge attachment handling.

REST APIs, JSON, OAuth, API tokens, and webhooks.

Batch processing, retry, checkpoint, and restart mechanisms.

SQL and relational databases.

Migration reconciliation and exception handling.

Strong troubleshooting, documentation, and stakeholder-management skills

Preferred Skills

Experience migrating data in and out of Zendesk.

Experience with CRM, service-management, or archival platforms.

Relevant Zendesk certification

Experience with enterprise ETL or middleware platforms.

Cloud staging and secure file-transfer experience.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead Zendesk source-side technical work for enterprise data migration and platform-transformation engagements, including instance assessment, data profiling, extraction, transformation, and attachment and knowledge-content handling. Build integrations and batch processes, implement access and retention controls, and deliver migration manifests, reconciliation reports, and secure, accurate data handoffs.

Requirements

The role requires hands-on experience with Zendesk Support and Guide, Zendesk data models and APIs, incremental exports, attachments, REST integrations, batch processing, SQL, and migration reconciliation. Strong troubleshooting, documentation, and stakeholder-management skills are required; experience with end-to-end migrations, enterprise platforms, and relevant Zendesk certification is preferred.

Skills

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Data Extraction
Node.js
Python
REST APIs
JSON
OAuth
Webhooks
SQL
Batch Processing
Migration Reconciliation
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Platform Transformation
Data Extraction
Data Transformation
Data Reconciliation
Ticket Attachments
Knowledge Content
Node.js
Python
REST APIs
JSON
OAuth
API Tokens
Webhooks
SQL
Relational Databases
Batch Processing
Retry Mechanisms
Checkpointing
Error Handling
Role-Based Access Control
Data Retention
Enterprise Integration
ETL
Middleware
Secure File Transfer

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Work requirements

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