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Added 41 mins ago
O
Senior AI Developer
OSEDEA
Montreal, QC
- Full-time
As a Senior AI Developer, you build production-grade AI features and systems for enterprise clients. You bring disciplined software development practices, strong applied AI skills, and the…
Added 1 hour ago
TI
Semantic Modeler
TS Imagine
Montreal, QC
- Full-time
…multiple openings across levels, from intermediate through…
Added 3 hours ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
As a Senior Data and AI Engineer, you will lead the delivery and support of data and AI products that address business needs and contribute to measurable outcomes. You will work closely…
Added 3 hours ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
Senior Full-Stack Application Development Lead
Added 3 hours ago
AA
Account Executive
Appear AI
Toronto, ON
- Full-time
Search is shifting. When someone asks ChatGPT which law firm, clinic, or software to use, the brands that get cited win the business, and most companies have no idea whether they're showing…
Added 4 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 5 hours ago
TC
Senior Informatica Developer
Tata Consultancy Services
Montreal, QC
- Full-time
We are seeking a Senior Informatica Developer with Admin skills to join a Global Enterprise Technology Team responsible for the development, modernization, security and operational…
Added 6 hours ago
TA
Senior Software Engineer
Treasure AI
Vancouver, BC
- $132,500 to $171,000 CAD / year
- Full-time
As a Senior Software Engineer on the Realtime/Personalization team, you will be a core technical contributor building Treasure AI's AI-native Personalization Studio and RT2.0 engine.…
Added 7 hours ago
TC
Senior Zendesk Developer / Implementation Specialist
Tata Consultancy Services
Waterloo, ON
- $100,000 to $110,000 CAD / year
- Full-time
Added 14 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Learn to identify software development activities that may qualify under Canada’s SR&ED program.
Added 15 hours ago
S&
Senior Grid Interconnection Consultant
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Experience using transmission planning software for load flow modeling, contingency analysis, and stability analysis using PSS/E, PSLF, TARA
Added 15 hours ago
T
Développeur Full Stack Senior (Java / Angular) / Senior Full Stack Developer (Java / Angular)
TEKsystems
Montreal, QC
- $70 to $80 USD / hour
- Contract
We are seeking a Senior Full Stack Developer to support the development, enhancement, and maintenance of modern web applications within an Agile environment. This role plays a key part in…
Added 15 hours ago
AS
Senior Software Development Engineer in Test (SDET) – Digital Banking
Aequilibrium Software Inc.
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
We are looking for experienced Senior QA Automation Engineers / Software Development Engineers in Test (SDETs) who combine strong technical testing expertise with practical knowledge of…
Added 15 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 15 hours ago
V
Senior Software Developer - Workflows
Verily
Waterloo, ON
- Full-time
2 years experience as a software developer in an industry setting.
Added 20 hours ago
NB
Senior Cybersecurity Developer
National Bank of Canada
Montreal, QC
- Full-time
Developer on the Security Operations team at National Bank means helping to
Added 22 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 22 hours ago
M
Project Delivery Specialist (Community, Culture and Communications)
melyn
SK · Saskatchewan, Canada
- Full-time
…culture and language, the grants that pay for all of it, and the software that ties it together. We build long plans, win real funding, and stick around to deliver. When the work goes well,…
Added 1 day ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 1 day ago
W
Associate Technical Consultant, Environmental Scientist
Worley
Calgary, AB · Edmonton, AB
- Full-time
Senior Environmental Scientist or Engineer – Contaminated Sites
Added 1 day ago
AG
Senior Technical Architect - Linux Systems & Cloud
ADGA Group
Ottawa, ON
- $130 to $150 CAD / hour
- Contract
Added 1 day ago
N
Senior SRE Developer
nesto
Canada
- Full-time
We strive to implement the best emerging DevOps practices, such as GitOps, Internal Developer Platforms, and Infrastructure as Code. We believe that DevOps goes beyond the mere automation…
Added 1 day ago
N
Growth Operations Manager
nesto
Toronto, ON
- Full-time
Deliver transformational cross-company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major partners
Added 1 day ago
NB
Senior Director, IT Delivery and Technology Platforms
National Bank of Canada
Montreal, QC
- Full-time
A career as Senior Director, IT Delivery and Technology Platforms at National Bank means acting as a leader of leaders and ensuring the evolution, performance and sustainability of a…
Added 1 day ago
CL
Senior Cloud DevOps Engineer
Charger Logistics Inc
Brampton, ON
- Full-time
The Senior Cloud DevOps Engineer will design and implement enterprise-scale cloud infrastructure, drive automation strategies, and mentor engineering teams while architecting…

Tata Consultancy Services

Senior Zendesk Developer / Implementation Specialist

Waterloo, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Senior Zendesk Developer / Implementation Specialist

Experience

Good years of overall IT experience

Minimum good years of hands-on Zendesk experience

Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.

Experience supporting at least one end-to-end migration or enterprise integration engagement is preferred.

Role Summary

Responsible for leading Zendesk source-side technical activities for enterprise data migration and platform-transformation engagements.

The role requires strong hands-on expertise in Zendesk data models, APIs, source assessment, data extraction, transformation, attachments, knowledge content, incremental migration, and reconciliation.

The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure Zendesk data is securely extracted, accurately transformed, reconciled, and handed over in the agreed target format.

Key Responsibilities

Assess Zendesk instances, enabled products, configurations, and integrations.

Inventory brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.

Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.

Profile data volumes, historical coverage, attachments, and data-quality issues.

Build backend and integration components using Node.js or Python.

Integrate Zendesk with ERP, finance, product-data, and other enterprise systems using REST APIs and middleware.

Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.

Implement custom modules, role-based access controls, data-retention rules, and record-hold functionality.

Develop migration manifests, control totals, and reconciliation reports.

Follow applicable data-security, retention, and access-control requirements.

Mandatory Skills

Zendesk Support and Guide.

Zendesk REST APIs and incremental exports.

Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.

Ticket and knowledge attachment handling.

REST APIs, JSON, OAuth, API tokens, and webhooks.

Batch processing, retry, checkpoint, and restart mechanisms.

SQL and relational databases.

Migration reconciliation and exception handling.

Strong troubleshooting, documentation, and stakeholder-management skills

Preferred Skills

Experience migrating data in and out of Zendesk.

Experience with CRM, service-management, or archival platforms.

Relevant Zendesk certification

Experience with enterprise ETL or middleware platforms.

Cloud staging and secure file-transfer experience.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead Zendesk source-side technical work for enterprise data migration and platform-transformation engagements, including instance assessment, data profiling, extraction, transformation, and attachment and knowledge-content handling. Build integrations and batch processes, implement access and retention controls, and deliver migration manifests, reconciliation reports, and secure, accurate data handoffs.

Requirements

The role requires hands-on experience with Zendesk Support and Guide, Zendesk data models and APIs, incremental exports, attachments, REST integrations, batch processing, SQL, and migration reconciliation. Strong troubleshooting, documentation, and stakeholder-management skills are required; experience with end-to-end migrations, enterprise platforms, and relevant Zendesk certification is preferred.

Skills

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Data Extraction
Node.js
Python
REST APIs
JSON
OAuth
Webhooks
SQL
Batch Processing
Migration Reconciliation
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Incremental Exports
Data Migration
Platform Transformation
Data Extraction
Data Transformation
Data Reconciliation
Ticket Attachments
Knowledge Content
Node.js
Python
REST APIs
JSON
OAuth
API Tokens
Webhooks
SQL
Relational Databases
Batch Processing
Retry Mechanisms
Checkpointing
Error Handling
Role-Based Access Control
Data Retention
Enterprise Integration
ETL
Middleware
Secure File Transfer

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