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Added 48 mins ago
Director Solution Architect
Royal Bank of Canada
Toronto, ON
Full-time
Added 1 hour ago
Senior Manager, Software Engineering
Capital One
Toronto, ON
Full-time
…experience from initial code commit to pull-request merge. You will architect enterprise-scale tools, pioneer cutting-edge AI integration, and eliminate workflow friction across the entire…
Added 2 hours ago
Senior Software Architect (Fintech, NYSE-Listed, Investments & Wealth Platform)
Salient Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
We're hiring a hands-on Senior Software Architect to design and build the backend systems behind a brokerage and capital markets platform - trading, order management, positions, settlement,…
Added 2 hours ago
Responsable Architecte IA (Intelligence Artificielle)
Avanade
Montreal, QC
Full-time
The AI Architect is responsible for designing and developing scalable AI solutions aligned to a business strategy and benefits case as well as supporting as an AI technical advisor and SME…
Added 2 hours ago
Lead Data Engineer - AI & Machine Learning
Royal Bank of Canada
Toronto, ON
Full-time
Demonstrated ability to architect scalable, maintainable systems
Added 4 hours ago
Solutions Designer- Canada Public Sector, Federal
Cisco
Ottawa, ON · Kanata, Ontario
Full-time
Complex Problem-Solving: Draw on Cisco’s broad portfolio and partner ecosystem to architect secure, resilient, scalable, and operationally practical solutions for complex customer…
Added 5 hours ago
Lead Data Engineer - AI & Machine Learning
RBC
Toronto, ON
Full-time
Demonstrated ability to architect scalable, maintainable systems
Added 5 hours ago
Director Solution Architect
RBC
Toronto, ON
Full-time
Added 5 hours ago
Senior Software Engineer
Norton Rose Fulbright
Toronto, ON
Full-time
Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
Added 6 hours ago
Senior AI Engineer
Procom
Vancouver, BC
Contract
Experience serving as a Solution Architect, Lead Engineer, Principal Engineer, or Technical Lead.
Added 7 hours ago
Senior Mulesoft Software Engineer
Manulife
Toronto, ON · Waterloo, ON
Full-time
MuleSoft Developer and/or Architect certifications are considered an asset.
Added 7 hours ago
AI Engineer
GEI Consultants, Inc.
Kitchener, ON
Full-time
Azure or Databricks certifications (e.g., Azure AI Engineer Associate, Azure Solutions Architect Expert, Databricks ML Professional, Databricks Data Engineer Professional) are a plus.
Added 7 hours ago
Staff Software Engineer, AI Platform
Redpanda Data
Canada
Full-time
We’re looking for an experienced Staff Software Engineer to help architect and build the systems that power Redpanda’s vision for the Agentic Data Plane (ADP), while also shaping the…
Added 7 hours ago
Senior Mobile Developer
Pillway
Brampton, ON
Full-time
…modern frontend/mobile frameworks and possesses the expertise to architect scalable, maintainable solutions that seamlessly connect robust backends with dynamic mobile and web…
Added 9 hours ago
Manager, Power, Utilities & Renewables
Leo Berwick AI
Toronto, ON · Greater Toronto Area, Canada
Full-time
…Utilities & Renewables sector. This role is built for a Solutions Architect or Enterprise Architect with a consulting background and direct experience supporting utilities, power…
Added 10 hours ago
Senior DevOps Engineer
Motorola Solutions
Vancouver, BC
Full-time
Work with our architect to develop, champion and build a strategic roadmap for our future-state infrastructure, aligning with business objectives and developer needs.
Added 10 hours ago
AI DevOps Specialist (AI Enablement & Secure DevOps)
Celestica International LP
Toronto, ON
Google Cloud Professional DevOps Engineer or Professional Cloud Architect
Added 11 hours ago
Senior Product Development Engineer – Liquid Cooling
Amphenol Communications Solutions
Markham, ON
Full-time
Architect and develop liquid cooling plates optimized for high-density front-end I/O connector applications.
Added 11 hours ago
Product Development Engineer – Liquid Cooling
Amphenol Communications Solutions
Markham, ON
Full-time
Architect and develop liquid cooling plates optimized for high-density front-end I/O connector applications.
Added 11 hours ago
Senior Microsoft 365 / Exchange Infrastructure Specialist
Insi
Ottawa, ON
Full-time
…Identity and Access Administrator Associate, Azure Solutions Architect Expert, Cybersecurity Architect Expert, or Microsoft 365 Messaging Administrator Associate (or Microsoft-authorized…
Added 11 hours ago
Cloud Analyst
Sun Life
Toronto, ON · Montreal, QC · Sun Life Montreal Metcalfe
Full-time
AWS/Azure/GCP or Linux Foundation Certification (e.g., Certified Solution Architect, Certified DevOps Engineer, Kubernetes and Cloud Native Associate etc.) are a plus
Added 11 hours ago
Solution Architect (Databricks)
CGI
Toronto, ON
Full-time
We are seeking an experienced Solution Architect – Databricks to lead and facilitate the architecture, design, and delivery of enterprise-scale Databricks solutions.
Added 11 hours ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
…services. You will work directly with clients and delivery teams to architect and deploy Microsoft Sentinel, engineer detections and security use cases, build automation with Azure Logic…
Added 11 hours ago
Data Engineer
GEI Consultants, Inc.
Kitchener, ON
Full-time
Azure or Databricks certifications (e.g., Azure Data Engineer Associate, Azure Solutions Architect Expert, Databricks Data Engineer Professional) are a plus.
Added 11 hours ago
UX Architect_Onsite@Calgary,CA
BURGEON IT SERVICES
Calgary, AB
Contract
We are seeking an experienced UX Architect to lead the design vision and user experience strategy for a large-scale digital transformation initiative within the logistics and transportation…

Tata Consultancy Services

service delivery manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required Skills & Experience

Good years of overall IT industry experience.
Proven experience in Service Delivery Management within enterprise environments.
Experience managing onsite and offshore delivery models and distributed teams.
Strong customer-facing experience, including stakeholder and escalation management.

Technical Skills

Azure Cloud Infrastructure (IaaS & PaaS)
Azure Operations and Governance
Incident, Problem, Change, and Service Request Management
Service Level Management (SLM)
Operational Reporting and Performance Monitoring
Cloud Infrastructure Operations
Risk and Compliance Management

Leadership Skills

Team Leadership and People Management
Stakeholder Management
Conflict Resolution and Escalation Handling
Resource Planning and Workforce Management
Continuous Service Improvement

Preferred Qualifications

ITIL Foundation Certification or higher.
Microsoft Certified: Azure Administrator Associate.
Microsoft Certified: Azure Solutions Architect Expert.
Experience supporting cloud transformation and modernization programs.
Familiarity with automation, DevOps practices, and cloud governance frameworks.

Key Responsibilities

Serve as the primary point of contact for clients on all service delivery and operational matters.
Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

The Service Delivery Manager serves as the primary point of contact for clients regarding operational matters and Azure Cloud Infrastructure management. They are responsible for ensuring adherence to Service Level Agreements and driving continuous service improvement initiatives.

Requirements

Candidates must have proven experience in Service Delivery Management within enterprise environments and managing distributed teams. Proficiency in Azure Cloud Infrastructure and relevant ITIL or Microsoft certifications are highly preferred.

Skills

Service Delivery Management
Azure Cloud Infrastructure
IaaS
PaaS
Azure Operations
Governance
Incident Management
Problem Management
Change Management
Service Level Management
Operational Reporting
Risk Management
Compliance Management
Team Leadership
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
Azure
Cloud Infrastructure
IaaS
PaaS
ITIL
Governance
Incident Management
Problem Management
Change Management
Service Level Agreements
KPIs
Compliance
Risk Management
DevOps
Automation
Cloud Transformation
Stakeholder Management
Escalation Management
Resource Planning
Workforce Management
Azure Administrator
Azure Solutions Architect
IT Services
IT Consulting
Infrastructure
Operations
Performance Monitoring
Enterprise Environments

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