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Added 14 mins ago
Stock Associate
CB2
Toronto, ON
$17.6 to $20 USD / hour
Part-time
Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy…
Added 44 mins ago
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
Toronto, ON
Full-time
…service, manages all process and procedures utilizing financial resources and ensures store objectives are…
Added 44 mins ago
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Orleans, ON
Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 1 hour ago
Registrar & Director, Enrolment Services
Saskatchewan Polytechnic Alumni
SK · Saskatchewan, Canada
Full-time
…across all stages of the student life cycle. Accountable to the Associate Vice President, Student Services, the Registrar provides strategic and operational leadership for student-facing…
Added 1 hour ago
Associate Mortgage Underwriter, Residential Underwriting
First National Financial LP
Vancouver, BC
Full-time
We are hiring an Associate Mortgage Underwriter, Residential Underwriting!
Added 2 hours ago
HR Representative
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Full-time
…customer focus are required qualities to display within the Human Resources…
Added 3 hours ago
Construction Project Manager (New Grad 2027)
ARCO/Murray Canada
Toronto, ON
…third-party recruiting agencies without pre-approval from ARCO’s Human Resources team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible…
Added 3 hours ago
Construction Project Manager (New Grad 2027)
ARCO/Murray National Construction
Toronto, ON
…third-party recruiting agencies without pre-approval from ARCO’s Human Resources team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible…
Added 3 hours ago
Construction Project Manager Intern (Summer 2027)
ARCO/Murray National Construction
Toronto, ON
…third-party recruiting agencies without pre-approval from ARCO’s Human Resources team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible…
Added 3 hours ago
Construction Project Manager (New Grad 2027)
ARCO Companies
Toronto, ON
…third-party recruiting agencies without pre-approval from ARCO’s Human Resources team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible…
Added 3 hours ago
Construction Project Manager Intern (Summer 2027)
ARCO Companies
Toronto, ON
…third-party recruiting agencies without pre-approval from ARCO’s Human Resources team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible…
Added 3 hours ago
full time HARDGOODS - Sales Associate
Sporting Life Group
Vancouver, BC
Full-time
As a Sales Associate, you will help customers embrace the sporting life by connecting them with gear that fits both their performance goals and personal style. Through active listening,…
Added 3 hours ago
Part Time HARDGOODS - Sales Associate
Sporting Life Group
Vancouver, BC
Part-time
As a Sales Associate, you will help customers embrace the sporting life by connecting them with gear that fits both their performance goals and personal style. Through active listening,…
Added 3 hours ago
Part Time SOFTGOODS - Sales Associate
Sporting Life Group
Vancouver, BC
Part-time
As a Sales Associate, you will help customers embrace the sporting life by connecting them with gear that fits both their performance goals and personal style. Through active listening,…
Added 4 hours ago
Project Controls Lead, Project Management Office, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
…PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR…
Added 4 hours ago
Construction Project Manager (New Grad 2027)
ARCO/Murray
Toronto, ON
Full-time
…third-party recruiting agencies without pre-approval from ARCO’s Human Resources team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible…
Added 4 hours ago
Senior Manager, Talent Acquisition Performance & Business Management
TD
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Full-time
Develop hiring demand and scenario-based capacity plans that align resources and specialized capabilities to business priorities, expected volumes and service commitments.
Added 5 hours ago
Senior Associate - 360 Desk
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Vancouver, BC
Full-time
…recruitment team, one each in Finance & Accounting, Legal, and Human Resources/Business Support. These opportunities are all part of teams, allowing you to build your own success, as well…
Added 5 hours ago
Business Development Associate
Pacific Surgical
Vancouver, BC
$50,000 to $60,000 CAD / year
Full-time
…innovative healthcare companies, is seeking a Business Development Associate for full-time employment, based out of our Vancouver…
Added 5 hours ago
Director of People & Culture (FT Permanent)
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Ottawa, ON
Full-time
Reporting to the Associate Vice President, People & Culture, this role oversees Human Resources and Labour Relations best practices across the Association. The Director of People and…
Added 5 hours ago
Senior Manager, Talent Acquisition Performance & Business Management
TD
Toronto, ON
Full-time
Develop hiring demand and scenario-based capacity plans that align resources and specialized capabilities to business priorities, expected volumes and service commitments.
Added 5 hours ago
US Business Immigration Law Clerk - Associate/Senior Associate
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Added 5 hours ago
US Business Immigration Law Clerk - Associate/Senior Associate
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Calgary, AB
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Sales Associate - Seasonal Part-time/Seasonal Full time
Kiokii Inc
Vancouver, BC
$18.25 to $19 CAD / hour
Full-time · Part-time · Temporary
We are looking for enthusiastic applicants to join our team as a Seasonal Sales Associate.

Tata Consultancy Services

service delivery manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required Skills & Experience

Good years of overall IT industry experience.
Proven experience in Service Delivery Management within enterprise environments.
Experience managing onsite and offshore delivery models and distributed teams.
Strong customer-facing experience, including stakeholder and escalation management.

Technical Skills

Azure Cloud Infrastructure (IaaS & PaaS)
Azure Operations and Governance
Incident, Problem, Change, and Service Request Management
Service Level Management (SLM)
Operational Reporting and Performance Monitoring
Cloud Infrastructure Operations
Risk and Compliance Management

Leadership Skills

Team Leadership and People Management
Stakeholder Management
Conflict Resolution and Escalation Handling
Resource Planning and Workforce Management
Continuous Service Improvement

Preferred Qualifications

ITIL Foundation Certification or higher.
Microsoft Certified: Azure Administrator Associate.
Microsoft Certified: Azure Solutions Architect Expert.
Experience supporting cloud transformation and modernization programs.
Familiarity with automation, DevOps practices, and cloud governance frameworks.

Key Responsibilities

Serve as the primary point of contact for clients on all service delivery and operational matters.
Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

The Service Delivery Manager serves as the primary point of contact for clients regarding operational matters and Azure Cloud Infrastructure management. They are responsible for ensuring adherence to Service Level Agreements and driving continuous service improvement initiatives.

Requirements

Candidates must have proven experience in Service Delivery Management within enterprise environments and managing distributed teams. Proficiency in Azure Cloud Infrastructure and relevant ITIL or Microsoft certifications are highly preferred.

Skills

Service Delivery Management
Azure Cloud Infrastructure
IaaS
PaaS
Azure Operations
Governance
Incident Management
Problem Management
Change Management
Service Level Management
Operational Reporting
Risk Management
Compliance Management
Team Leadership
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
Azure
Cloud Infrastructure
IaaS
PaaS
ITIL
Governance
Incident Management
Problem Management
Change Management
Service Level Agreements
KPIs
Compliance
Risk Management
DevOps
Automation
Cloud Transformation
Stakeholder Management
Escalation Management
Resource Planning
Workforce Management
Azure Administrator
Azure Solutions Architect
IT Services
IT Consulting
Infrastructure
Operations
Performance Monitoring
Enterprise Environments

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