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Added 1 hour ago
Q3- NAMORC- OCI Admin - Senior Technology Architect
Infosys
ON
Infosys is seeking an Oracle Cloud Infrastructure (OCI) Administrator with strong hands-on experience in administering, securing, monitoring, and supporting Oracle Cloud Infrastructure…
Added 4 hours ago
Database and Software Administrator
AtkinsRéalis
Mississauga, ON
Full-time
The Database Administrator (DBA) & Software Administrator supports Candu Projects by ensuring the availability, performance, security, and integrity of Oracle, MSSQL, and IBM Informix…
Added 7 hours ago
IT Administrator
Brandt Group of Companies
Regina, SK
Full-time
We are seeking a highly motivated and skilled IT Administrator to join our team. As the primary point of contact for all IT-related inquiries and support requests, the IT Administrator will…
Added 7 hours ago
Systems Administrator/Operations Support Specialist – Senior - RQ11514
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced Systems Administrator/Operations Support Specialist – Senior with strong expertise in Oracle Siebel CRM administration, enterprise systems operations,…
Added 7 hours ago
Systems Administrator/Operations Support Specialist – Senior - RQ11514
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for an experienced Systems Administrator/Operations Support Specialist – Senior with strong expertise in Oracle Siebel CRM administration, enterprise systems operations,…
Added 8 hours ago
Network Administrator / Engineer (Full Time)
Cape Breton Job Board
NS · Membertou, NS
Full-time
Membertou is seeking a knowledgeable, hands-on, and forward-thinking Network Administrator / Engineer to join its Information Technology team. This is an important role at the center of…
Added 9 hours ago
Technician Onsite Support (Soutien technique sur place)
AVI-SPL Canada
Montreal, QC
Full-time
Added 9 hours ago
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
Full-time
…room technology, print services, IT asset control and on-site infrastructure…
Added 9 hours ago
Technology Support Technician
Picton Mahoney Asset Management
Toronto, ON
Full-time
Certifications such as MS-102 (Microsoft 365 Administrator) and MD-102 are considered an asset.
Added 9 hours ago
Database and Software Administrator
AtkinsRéalis
Mississauga, ON
Full-time
The Database Administrator (DBA) & Software Administrator supports Candu Projects by ensuring the availability, performance, security, and integrity of Oracle, MSSQL, and IBM Informix…
Added 9 hours ago
Database and Software Administrator
AtkinsRéalis
Mississauga, ON
Full-time
The Database Administrator (DBA) & Software Administrator supports Candu Projects by ensuring the availability, performance, security, and integrity of Oracle, MSSQL, and IBM Informix…
Added 10 hours ago
Accounts Payable Administrator
Jumpstart Refugee Talent - Partner
Toronto, ON
Full-time
Our employer partner is a construction company that specializes in large-scale infrastructure projects and is currently looking to add an experienced Accounts Payable Administrator to their…
Added 10 hours ago
Windows Systems Administrator - L3
Global Relay
Vancouver, BC
The Windows Administrator – L3, is a key member of the Operations team and works closely with other System Administrators, Desktop, Security, and Cyber Security Operations Center teams. The…
Added 11 hours ago
Project Administrator II
Framatome North America
Kincardine, ON
Full-time
Added 11 hours ago
Office Administrator - Power Services
Graham
Coquitlam, BC
Full-time
Reporting to the Commercial Business Manager, the Office Administrator is responsible for providing support in office operations/facilities, as well as for carrying out general…
Added 11 hours ago
Windows Systems Administrator - L3
Global Relay
Vancouver, BC
Full-time
The Windows Administrator – L3, is a key member of the Operations team and works closely with other System Administrators, Desktop, Security, and Cyber Security Operations Center teams. The…
Added 11 hours ago
Senior Systems Administrator / Operations Support Specialist – Siebel CRM
Joblinxsapp
Toronto, ON
Internship
Position: Systems Administrator / Operations Support Specialist – Senior
Added 11 hours ago
Sr. DBA
Apex Systems
Mississauga, ON
$60 to $75 USD / hour
Full-time
As a Senior Database Administrator, you will provide technical leadership for enterprise database services spanning both Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS)…
Added 11 hours ago
Senior Oracle Siebel Systems Administrator / Operations Support Specialist
ThoughtStorm
Toronto, ON
Contract
Expertise with Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and troubleshooting Siebel application/infrastructure issues.
Added 12 hours ago
Senior Information and Data Security Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
…join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide oversight, monitoring, and technical enhancements to our sensitive data discovery…
Added 12 hours ago
Business Systems Analyst
Superior Plus Propane Talent Acquisition
Canada
Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions.
Added 12 hours ago
Cybersecurity Systems Administrator II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
$8,810.92 to $13,202.5 CAD / month
Full-time
The Cybersecurity Systems Administrator II designs systems hardware and software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as…
Added 13 hours ago
Business Systems Analyst
Superior Propane
AB · Alberta, Canada
Contract
Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions.
Added 13 hours ago
Team Lead, Cloud & Infrastructure
Apotex
Toronto, ON · North York, ON
$95,594.4 to $133,832.16 CAD / year
The Team Lead, Cloud & Infrastructure is responsible for the delivery, support, security, modernization and continuous improvement of Apotex’s enterprise IT infrastructure services across…
Added 13 hours ago
Facilities and Workplace Coordinator
Compugen Inc
Richmond Hill, ON
Full-time
Monitor outstanding and recurring work orders, follow up on unresolved issues, and escalate service concerns or delays to the Facilities Administrator or appropriate stakeholder as required.

Tata Consultancy Services

service delivery manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required Skills & Experience

Good years of overall IT industry experience.
Proven experience in Service Delivery Management within enterprise environments.
Experience managing onsite and offshore delivery models and distributed teams.
Strong customer-facing experience, including stakeholder and escalation management.

Technical Skills

Azure Cloud Infrastructure (IaaS & PaaS)
Azure Operations and Governance
Incident, Problem, Change, and Service Request Management
Service Level Management (SLM)
Operational Reporting and Performance Monitoring
Cloud Infrastructure Operations
Risk and Compliance Management

Leadership Skills

Team Leadership and People Management
Stakeholder Management
Conflict Resolution and Escalation Handling
Resource Planning and Workforce Management
Continuous Service Improvement

Preferred Qualifications

ITIL Foundation Certification or higher.
Microsoft Certified: Azure Administrator Associate.
Microsoft Certified: Azure Solutions Architect Expert.
Experience supporting cloud transformation and modernization programs.
Familiarity with automation, DevOps practices, and cloud governance frameworks.

Key Responsibilities

Serve as the primary point of contact for clients on all service delivery and operational matters.
Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

The Service Delivery Manager serves as the primary point of contact for clients regarding operational matters and Azure Cloud Infrastructure management. They are responsible for ensuring adherence to Service Level Agreements and driving continuous service improvement initiatives.

Requirements

Candidates must have proven experience in Service Delivery Management within enterprise environments and managing distributed teams. Proficiency in Azure Cloud Infrastructure and relevant ITIL or Microsoft certifications are highly preferred.

Skills

Service Delivery Management
Azure Cloud Infrastructure
IaaS
PaaS
Azure Operations
Governance
Incident Management
Problem Management
Change Management
Service Level Management
Operational Reporting
Risk Management
Compliance Management
Team Leadership
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
Azure
Cloud Infrastructure
IaaS
PaaS
ITIL
Governance
Incident Management
Problem Management
Change Management
Service Level Agreements
KPIs
Compliance
Risk Management
DevOps
Automation
Cloud Transformation
Stakeholder Management
Escalation Management
Resource Planning
Workforce Management
Azure Administrator
Azure Solutions Architect
IT Services
IT Consulting
Infrastructure
Operations
Performance Monitoring
Enterprise Environments

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