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Added 10 mins ago
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Senior Project Manager
Cognizant
Toronto, ON
- Full-time
The Product Architect ISG will design and evolve customer identity and access management solutions using Ping UnboundID CIAM and Janrain CIAM for global enterprise clients in a hybrid work…
Added 41 mins ago
Developer
Insurance Corporation of British Columbia
North Vancouver, BC
Experience with Architect, Routing, Data Actions, Digital Channels, Analytics, and WEM.
Added 57 mins ago
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Enterprise Architect
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Enterprise Architect (EA) operates under the strategic direction of the CISO and the Information Security function, and is accountable for supporting and enforcing the enterprise…
Added 57 mins ago
KG
Bilingual IVR Automation Tester
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Test inbound routing, agent handoffs, and context/data transfers within Genesys Cloud CX or similar CCaaS platforms.
Added 57 mins ago
KG
IVR QA Automation Engineer (Bilingual French)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
…Distribution (ACD), multi-queue handling, and agent desktop data/context…
Added 1 hour ago
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Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare
BC · British Columbia, Canada
- Full-time
…go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value - guiding enterprise…
Added 1 hour ago
AI
Snowflake ETL/ELT Developer
Apptoza Inc.
Calgary, AB
- Contract
Architect data solutions using Medallion (Bronze, Silver, Gold) architecture.
Added 1 hour ago
VS
Senior Data Architect/Modeller
vTech Solution Canada
Toronto, ON
- Contract
Looking for someone who has hands-on data modeling experience - conceptual, semantic, logical and physical.
Added 1 hour ago
VC
Senior Software Engineer (Golang, Microservices, DevOps)
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $140,000 CAD / year
- Full-time
…redefining enterprise energy management through intelligent, data-driven solutions. You’ll work at the heart of a sophisticated technology platform, engineering high-performance backend…
Added 1 hour ago
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Software Developer
AppDirect
Montreal, QC
- Full-time
…code? You’re passionate about driving value through innovative solutions and enjoy working in a collaborative environment? We’d love to have you on…
Added 1 hour ago
A
Technology Strategy & Transformation Consultant
Accenture
Ottawa, ON · Toronto, ON
- Full-time
…build our practice. Your talent helps clients craft rapid, data-driven, and practical technology strategies to enable their business strategies. You are results-oriented, self-directed,…
Added 1 hour ago
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Full-Stack Architect
TD
Toronto, ON
- Full-time
…policies, guiding principles and standards to govern how technology solutions will be developed and implemented across the organization. Architects typically develop and maintain any…
Added 1 hour ago
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HR Technology Solutions Manager
McKesson
Mississauga, ON
- Full-time
Consider integrations, data, security, identity, downstream impacts, supportability, and cost when evaluating solutions.
Added 1 hour ago
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Technical Solutions Manager (Network Solutions Architect)
Kyndryl
Regina, SK
- Full-time
Position: Technical Solutions Manager (Network Solutions Architect) (Non-Union)
Added 2 hours ago
Manager, Enterprise Data Platform & Governance
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Microsoft Azure certifications (Azure Solutions Architect, Azure Data Engineer, or equivalent preferred)
Added 2 hours ago
A
Senior Java Spark Backend Developer
Apptad
Montreal, QC
- Contract
Data Processing: Architect and optimize large-scale, distributed data processing pipelines using Apache Spark.
Added 2 hours ago
ZS
Oracle Consultant
Zodiac Solutions, Inc
Toronto, ON
- Full-time
…teams and business stakeholders.• Support the SA (Solution Architect) in defining overall solution approach in partnership with Technology stakeholders• Support testing team activities such…
Added 2 hours ago
I
Network Solutions Architect
ISM
Regina, SK
- Full-time
The Technical Solutions Manager (Network Solutions Architect) is responsible for designing, validating, implementing, and transitioning network technologies and services from project…
Added 2 hours ago
O
Level 3 Cybersecurity Analyst (SOC)
Onepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 2 hours ago
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Level 3 Cybersecurity Analyst (SOC)
Wepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 2 hours ago
SM
RQ11599 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Technology Architect / Database Administrator with extensive experience in enterprise technology architecture, Oracle database administration, middleware operations,…
Added 2 hours ago
SM
RQ11575 – Data Architect/Modeller – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Architect/Modeller with extensive experience in enterprise data architecture, conceptual, logical, physical, common, canonical, domain, and semantic data…
Added 2 hours ago
TC
ServiceNow Architect
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.
Added 3 hours ago
ET
AI Architect
Envision Technology Solutions
Canada
- Contract
Solid experience architecting solutions on major cloud platforms (AWS, Azure, GCP), including familiarity with cloud-native AI, data, and security services.
Added 3 hours ago
PG
Solution Architect with AI Experience
Pacer Group
Toronto, ON
- Contract
Job Title: Solution Architect with AI Experience

Tata Consultancy Services

ServiceNow Architect

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Key Responsibilities

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.
Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.
Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.
Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.
Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.
Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.
Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.
Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.
Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.
Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.
Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.
Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies

Demonstrated hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.
Demonstrated understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.
Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.
Demonstrated knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.
Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.
Demonstrated understanding of REST and SOAP APIs, Integration Hub, MID Server, web services, event ingestion, and enterprise integration patterns.
Experience designing automation and remediation workflows using ServiceNow Flow Designer, Integration Hub, orchestration, and appropriate automation capabilities.
Demonstrated knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.
Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.
Demonstrated analytical, architectural decision-making, communication, technical leadership, and stakeholder management capabilities.

Expectations from Role

Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.
Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.
Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.
Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.
Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.
Provide architecture governance and technical leadership across the complete solution lifecycle.
Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead end-to-end architecture for ServiceNow AIOps and IT operations transformation, including event management, integrations, CMDB and service topology, and automated operational workflows. Set architecture standards and governance, guide implementation through deployment and stabilization, and collaborate with technical and business stakeholders to improve service availability and operational efficiency.

Requirements

Requires hands-on ServiceNow architecture expertise, particularly in AIOps, ITOM, event correlation, CMDB and service topology, enterprise integrations, and automation. Candidates should also demonstrate knowledge of ITSM processes, scalable and secure platform design, architecture governance, technical leadership, and stakeholder communication.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST And SOAP APIs
Integration Hub
MID Server
Flow Designer
ITSM
Automation And Remediation

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
ITOM
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
CMDB
Common Service Data Model
Service Topology
Configuration Items
REST APIs
SOAP APIs
Integration Hub
MID Server
Flow Designer
Orchestration
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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