ServiceNow Architect

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Key Responsibilities

1. Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.
2. Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.
3. Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.
4. Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.
5. Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.
6. Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.
7. Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.
8. Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.
9. Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.
10. Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.
11. Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.
12. Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies

1. Demonstrated hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.
2. Demonstrated understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.
3. Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.
4. Demonstrated knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.
5. Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.
6. Demonstrated understanding of REST and SOAP APIs, Integration Hub, MID Server, web services, event ingestion, and enterprise integration patterns.
7. Experience designing automation and remediation workflows using ServiceNow Flow Designer, Integration Hub, orchestration, and appropriate automation capabilities.
8. Demonstrated knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.
9. Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.
10. Demonstrated analytical, architectural decision-making, communication, technical leadership, and stakeholder management capabilities.

Expectations from Role

1. Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.
2. Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.
3. Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.
4. Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.
5. Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.
6. Provide architecture governance and technical leadership across the complete solution lifecycle.
7. Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.