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Added 7 mins ago
C
Team Leader
Co-op
Paddockwood, SK
- Full-time
If you are committed to providing exceptional customer service, have a proven sales background, and can lead a motivated team, Lake Country Co-op wants to hear from you! In this role, you…
Added 7 mins ago
PF
business developer
Prado Family
AB · Edmonton, AB
- Full-time
…fully integrated ecosystem of lighting, ventilation, power and security solutions. Our strong R&D focus and targeted M&A strategy fuel our rapid expansion, with 150 + colleagues operating…
Added 23 mins ago
Field Sales Specialist
Rogers Communications
St. John's, NL
Take a consultative approach to understand customer needs and recommend the right Rogers home solutions.
Added 23 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Douglasdale, Calgary, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 23 mins ago
SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
…engineering practice to join our engineering team. The SAP Customer Experience – Order Management Services (SAP CX OMS) unit builds and maintains high-quality cloud-native microservices.…
Added 23 mins ago
RA
Staff Android Engineer, Mobile Platform
Rivian and Volkswagen Group Technologies
Remote, Canada
- $137,300 to $181,890 CAD / year
- Full-time
- Remote
…operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for…
Added 23 mins ago
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Business Technology Partner
SECURE
Calgary, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 23 mins ago
S
Junior Project Manager - Engineering & Construction
SECURE
Calgary, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 23 mins ago
SC
Cook Supervisor (70306838)
Sodexo Canada Ltd
Lethbridge, AB
- Full-time
At Sodexo, we go beyond traditional workplace solutions to create environments where employees thrive. From innovative culinary programs that bring daily delight to integrated facilities…
Added 23 mins ago
S
Business Development Representative - SMT
Solink
Remote, Canada
- $68,500 to $85,000 CAD / year
- Full-time
- Remote
…the tools to know sooner and act faster by transforming video security into real-time operational…
Added 23 mins ago
J
Senior Vice President, Capital Markets Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
…assets in the US. They are hiring a Senior Vice President to lead capital formation, structured finance, investment underwriting, capital allocation and financial…
Added 23 mins ago
B
Team Leader
BASF
Saskatoon, SK
- Full-time
We are looking for a Seed Science Operations Agronomy Manager to join our Agricultural Solutions team in Saskatoon, SK. In this role, you will provide leadership and operational support for…
Added 23 mins ago
S
Manager, Software Development, Geoscience
Seequent
Toronto, ON · Canada Toronto ON
- Full-time
…teams delivering scalable, secure, and high-quality software solutions in Geophysics. The role translates strategic objectives into actionable plans while balancing technical leadership,…
Added 23 mins ago
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Enterprise Architect
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Establish and participate in Architecture governance committees and gates, to ensure solutions align with enterprise security strategy, regulatory obligations, and cyber risk posture.
Added 38 mins ago
WM
310T Apprentice Level 2+ (Second shift).
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 38 mins ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare
BC · British Columbia, Canada
- Full-time
Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero…
Added 38 mins ago
CT
Value Stream Supervisor
Cam Tran
Spruce Grove, AB
- Full-time
Assists in resolving concerns and troubleshooting emergencies pertaining to quality or customer-related issues, in order to quick and effective resolution
Added 52 mins ago
F
Webber - Project Manager - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
…management and is dedicated to safely providing intelligent solutions to its clients and community. Webber is headquartered in Houston, Texas, with offices and projects in the United States…
Added 52 mins ago
PC
Senior Electrical Designer
Parsons Corporation
Markham, ON
- Full-time
…including Lakeshore East and transit bus garage upgrades. You’ll lead and coordinate the design of power distribution, communications, security, fire alarm, lighting, and control systems -…
Added 52 mins ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
…policies, guiding principles and standards to govern how technology solutions will be developed and implemented across the organization. Architects typically develop and maintain any…
Added 1 hour ago
Mattress Cell Assembler (VAU)
Serta Simmons Bedding, LLC
Vaughan, ON
…one of the largest bedding manufacturers in North America and lead the way with our iconic brands - Serta®, Beautyrest®, Simmons® and Tuft &…
Added 1 hour ago
D
Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
…helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get…
Added 1 hour ago
F
Analyst, Infrastructure-Storage & Compute Services
FCT
Oakville, ON
- Full-time
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across…
Added 1 hour ago
AI
Electrician Foreman
Ainsworth Inc
Moncton, NB
- Full-time
lead teams on site to achieve company objectives
Added 1 hour ago
RR
Mid-Market Account Executive
Rose Rocket
Remote, Canada
- Full-time
- Remote
…their business more efficiently, from dispatch and billing to customer visibility and analytics. We're a fast-growing, venture-backed startup taking on the $700+ billion dollar trucking…

Tata Consultancy Services

ServiceNow Architect

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Key Responsibilities

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.
Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.
Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.
Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.
Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.
Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.
Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.
Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.
Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.
Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.
Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.
Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies

Demonstrated hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.
Demonstrated understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.
Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.
Demonstrated knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.
Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.
Demonstrated understanding of REST and SOAP APIs, Integration Hub, MID Server, web services, event ingestion, and enterprise integration patterns.
Experience designing automation and remediation workflows using ServiceNow Flow Designer, Integration Hub, orchestration, and appropriate automation capabilities.
Demonstrated knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.
Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.
Demonstrated analytical, architectural decision-making, communication, technical leadership, and stakeholder management capabilities.

Expectations from Role

Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.
Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.
Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.
Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.
Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.
Provide architecture governance and technical leadership across the complete solution lifecycle.
Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead end-to-end architecture for ServiceNow AIOps and IT operations transformation, including event management, integrations, CMDB and service topology, and automated operational workflows. Set architecture standards and governance, guide implementation through deployment and stabilization, and collaborate with technical and business stakeholders to improve service availability and operational efficiency.

Requirements

Requires hands-on ServiceNow architecture expertise, particularly in AIOps, ITOM, event correlation, CMDB and service topology, enterprise integrations, and automation. Candidates should also demonstrate knowledge of ITSM processes, scalable and secure platform design, architecture governance, technical leadership, and stakeholder communication.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST And SOAP APIs
Integration Hub
MID Server
Flow Designer
ITSM
Automation And Remediation

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
ITOM
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
CMDB
Common Service Data Model
Service Topology
Configuration Items
REST APIs
SOAP APIs
Integration Hub
MID Server
Flow Designer
Orchestration
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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