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Business Management Analyst Intern
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Reporting to the Technology and Operations (T&O) Business Management, Lead, the Technology Business Management Intern will work cross functionally with the Technology and Finance teams to…
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Engineering Lead- Global Payments Engineering
Scotiabank
Toronto, ON
Scotiabank continues to be an industry leader for Payment’s technology and innovation. We have a history of safely leveraging new tools to enable new experiences for our customers, focusing…
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Senior Environment Artist (Lead)
Velan Studios
Remote, Canada
- Full-time
- Remote
…team on an unannounced title fantasy Action RPG title. As our Lead Environment Artist on the project, you should have deep knowledge and experience with procedural content generation, enjoy…
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Senior Engineer - Telecommunications
Qualus
Calgary, AB · Vancouver, BC
- Full-time
You will lead the telecommunications engineering design for multiple utility and substation infrastructure projects, taking responsibility for technical decisions and engineering…
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Senior Corporate Photographer
TMX Group
Toronto, ON
- Full-time
Flagship Market Centre Event Coverage: Lead end-to-end photography coverage for daily Market Opens, Market Closes, corporate milestones, and high-profile client ceremonies at the TMX Market…
Added 16 mins ago
Field Sales Specialist
Rogers Communications
St. John's, NL
Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a…
Added 16 mins ago
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Business Technology Partner
SECURE
Calgary, AB
- Other
As the Business Technology Partner, you will bridge SECURE’s Production Chemicals business and technology teams by translating field and operational needs into practical application…
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Junior Project Manager - Engineering & Construction
SECURE
Calgary, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
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Business Development Representative - SMT
Solink
Remote, Canada
- $68,500 to $85,000 CAD / year
- Full-time
- Remote
You like technology and can get excited about the possibilities of how a business can use technology to improve their business
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Manager NAV Production
Royal Bank of Canada
Toronto, ON
- Full-time
Support the introduction of new technology and operational processes to effectively reduce cost, increase the quality of service and ensure accuracy
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Marketing Discovery Trainee
ABB
Calgary, AB
- Full-time
…Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects…
Added 16 mins ago
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Customer Relationship Management Business Analyst
Avanciers Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Financial Services Cloud processes (lead conversion, opportunities, activities, appointments)
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Process Integrator Lead
BRP
Valcourt, QC
- Full-time
We are looking for a Process Integrator Lead with a strong technical background to accelerate the adoption of our methodologies, standards, and development toolsets across our various…
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Team Leader
BASF
Saskatoon, SK
- Full-time
…SK. In this role, you will provide leadership and operational support for the InVigor hybrid canola breeding field trial programme at the Saskatoon Breeding Farm, the central hub for North…
Added 16 mins ago
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Executive Director
Dress for Success Central Alberta
Red Deer, AB
- Full-time
…operational management, financial sustainability, governance support, and community impact of Dress for Success Central Alberta. Reporting directly to the Board of Directors, the Executive…
Added 16 mins ago
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Talent Acquisition Manager (Corporate & Technical Recruitment)
goeasy Ltd.
Mississauga, ON
- Full-time
goeasy is looking for a Talent Acquisition Manager to lead recruitment across our corporate and technical portfolios. This role will be accountable for managing end-to-end searches,…
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Team Leader, Advanced Technology Group
BRP
Sherbrooke, QC
- Full-time
We are looking for a Team Lead, Advanced Technology Group with a background in mechanical engineering to lead part of the Advanced Technology Group at CTA. As a BRP employee working within…
Added 16 mins ago
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Team Lead, Simulation and Advanced Engineering
BRP
Sherbrooke, QC
- Full-time
We are looking for a Team Lead, Simulation and Advanced Engineering to manage a team of six to ten direct reports and expand the CTA’s capabilities in simulation, predictive engineering,…
Added 16 mins ago
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Specialist - User Experience Design
Ateko, backed by Bell Canada
ON · Ontario, Canada
- Contract
We are looking for an experienced UX / Customer Experience Designer to support the enhancement of a ServiceNow-based request portal. This individual will lead and contribute to research,…
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Data Governance Advisor
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Lead and support initiatives related to data definition, semantics, data classification, data quality, metadata management, and data lifecycle, ensuring alignment with data governance…
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Enterprise Architect
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Support strategic initiatives like Lead enterprise-wide modernization initiatives focused on identity and access management (IAM/CIEM/PAM), cloud workload protection (CWPP/CSPM), data…
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Global Technology Risk Manager
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Lead the Technology Risk Management team, ensuring effective collaboration and delivery.
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Program Director, Drone Transport Initiative
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding…
Added 16 mins ago
VS
Senior Environment Artist (Lead)
Velan Studios, Inc.
Toronto, ON
- Full-time
…team on an unannounced title fantasy Action RPG title. As our Lead Environment Artist on the project, you should have deep knowledge and experience with procedural content generation, enjoy…
Added 16 mins ago
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Functional Analyst, SAP SD
BRP
Montreal, QC · Greater Montreal Metropolitan Area
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Act as a lead functional analyst for SAP SD Order to Cash processes engaged in programs, project implementations, small improvements delivery and exceptionally application support.

Tata Consultancy Services

ServiceNow Architect

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Key Responsibilities

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.
Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.
Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.
Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.
Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.
Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.
Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.
Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.
Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.
Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.
Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.
Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies

Demonstrated hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.
Demonstrated understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.
Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.
Demonstrated knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.
Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.
Demonstrated understanding of REST and SOAP APIs, Integration Hub, MID Server, web services, event ingestion, and enterprise integration patterns.
Experience designing automation and remediation workflows using ServiceNow Flow Designer, Integration Hub, orchestration, and appropriate automation capabilities.
Demonstrated knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.
Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.
Demonstrated analytical, architectural decision-making, communication, technical leadership, and stakeholder management capabilities.

Expectations from Role

Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.
Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.
Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.
Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.
Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.
Provide architecture governance and technical leadership across the complete solution lifecycle.
Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead end-to-end architecture for ServiceNow AIOps and IT operations transformation, including event management, integrations, CMDB and service topology, and automated operational workflows. Set architecture standards and governance, guide implementation through deployment and stabilization, and collaborate with technical and business stakeholders to improve service availability and operational efficiency.

Requirements

Requires hands-on ServiceNow architecture expertise, particularly in AIOps, ITOM, event correlation, CMDB and service topology, enterprise integrations, and automation. Candidates should also demonstrate knowledge of ITSM processes, scalable and secure platform design, architecture governance, technical leadership, and stakeholder communication.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST And SOAP APIs
Integration Hub
MID Server
Flow Designer
ITSM
Automation And Remediation

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
ITOM
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
CMDB
Common Service Data Model
Service Topology
Configuration Items
REST APIs
SOAP APIs
Integration Hub
MID Server
Flow Designer
Orchestration
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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