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Added 7 mins ago
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Tata Consultancy Services

ServiceNow CMDB

Montreal, QC, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Roles and Responsibility

· Strong hands-on experience with ServiceNow CMDB.

· Deep understanding of CSDM (Common Service Data Model).

· Experience managing CI lifecycle – onboarding, updates, certification, retirement, and archival.

· Strong exposure to Discovery, Service Mapping, Tag Based Service Mapping and data sources integration.

· Experience with CMDB audits, Certification, compliance checks, and remediation.

· Proven ability to analyze and resolve CMDB data quality issues (duplicates, stale CIs, incomplete relationships).

· Strong documentation and process orientation.

· Strong leadership, stakeholder management, and escalation handling skills

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Manage the ServiceNow CMDB and configuration item lifecycle, including onboarding, updates, certification, retirement, and archival. Support discovery, service mapping, data integrations, audits, compliance, and remediation of CMDB data quality issues.

Requirements

Requires strong hands-on ServiceNow CMDB experience and a deep understanding of CSDM, with exposure to Discovery, Service Mapping, and data source integrations. Candidates should also demonstrate strong documentation and process skills, along with leadership, stakeholder management, and escalation handling abilities.

Skills

ServiceNow CMDB
Common Service Data Model (CSDM)
Discovery
Service Mapping
Tag-Based Service Mapping
Data Source Integration
CMDB Audits
Certification
Compliance Checks
Data Quality Analysis
Data Remediation
Documentation
Process Management
Leadership
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
Common Service Data Model (CSDM)
Configuration Items (CIs)
CI Lifecycle
Discovery
Service Mapping
Tag-Based Service Mapping
Data Source Integration
CMDB Audits
Certification
Compliance Checks
Data Quality
Duplicate Records
Stale Configuration Items
Incomplete Relationships
Remediation
Documentation
Process Management
Stakeholder Management
Escalation Handling
IT Services
IT Consulting

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