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Added 1 hour ago
E
Ingénieur(e) En Gestion De Données ML
Ericsson
Montreal, QC
- Full-time
Architect and enable Data Management/MLOps platforms and enterprise hybrid-cloud foundations, including landing zones, access controls, policy enforcement, connectivity, and governed…
Added 2 hours ago
A
Senior Architect
AECOM
Ottawa, ON
- Full-time
AECOM is seeking a highly experienced Senior Architect to lead complex building projects in our Ottawa office. This is a key leadership role in our established multidisciplinary and growing…
Added 4 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
…solutions developed and deployed by the Urban Rail Signaling business line and compliance to safety principles, industry specific standards and best practices for the development of…
Added 4 hours ago
RT
Information Technology Product Manager
Rang Technologies Inc
Toronto, ON
- $95 to $100 CAD / hour
- Contract
Partner with business product leaders to define vision, development strategy and end to end implementation plans for operational applications.
Added 4 hours ago
M
Information Technology Product Manager
Mindlance
Toronto, ON
- $80 to $85 CAD / hour
- Contract
Partner with business product leaders to define vision, development strategy and end‑to‑end implementation plans for operational applications.
Added 4 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
…the technical development of packaging products working with business development, completing engineering, and subsequent launch into our manufacturing…
Added 4 hours ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Participate in the formulation and/or evaluation of business cases
Added 4 hours ago
A
Principal User Experience Designer, Tandem
Autodesk
Toronto, ON
- Full-time
We're looking for a seasoned designer to join our dynamic team building out the new Autodesk Operations Solutions business unit. For this Principal Designer role, you'll need strong SaaS…
Added 5 hours ago
DT
Principal Consultant - AI Infrastructure Services
Dell Technologies
Toronto, ON
- Full-time
…Consulting team assesses customers’ strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business…
Added 5 hours ago
DT
Principal Consultant - AI Infrastructure Services
Dell Technologies
Montreal, QC
- Full-time
…Consulting team assesses customers’ strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business…
Added 6 hours ago
C
Financial Sales Specialist
Cisco
Vancouver, BC
- Full-time
Deal Structuring: Partner closely with Cisco Inc. Finance and the end user customer to architect creative, customized payment solutions that address specific customer business outcomes…
Added 8 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…demand but also include scheduled activities. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the…
Added 8 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
…solutions developed and deployed by the Urban Rail Signaling business line and compliance to safety principles, industry specific standards and best practices for the development of…
Added 8 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the…
Added 8 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Calgary, AB
- Full-time
…demand but also include scheduled activities. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the…
Added 8 hours ago
ZS
Data Architect with Data Governance/Unity Catalog/Lineage
Zortech Solutions
Toronto, ON
- Contract
Role: Data Architect with Data Governance/Unity Catalog/Lineage/Retail Domain
Added 8 hours ago
IS
Solutions Architect (Client Onboarding)
Iris Software Inc.
Toronto, ON
- Contract
Iris's client, the largest bank in the Canada is looking to hire Solutions Architect (Client Onboarding)
Added 8 hours ago
T
Guidewire Architect
Talentmatics
Markham, ON
- Full-time
We are seeking an experienced Guidewire Architect to lead the architecture, design, and implementation of Guidewire InsuranceSuite solutions, with a strong focus on Commercial Lines…
Added 8 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Calgary, AB
- Full-time
…solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the…
Added 8 hours ago
Infrastructure Solutions Group Channel Sales Engineer
Lenovo
Markham, ON
The Infrastructure Solutions Group Solution Architect/Sales Engineer helps drive channel partner sales for Lenovo's Data Center product line as part of the Lenovo channel technical sales…
Added 8 hours ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Toronto, ON
- Full-time
…Partnerships to deliver high-impact legal guidance aligned with core business…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Architect, build, and maintain data infrastructure and data management frameworks, to enable the City’s business intelligence reports and dashboards
Added 10 hours ago
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
…We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications EAM/Plant Maintenance team. This role offers variety, responsibility, and the…
Added 13 hours ago
C
Lead Full Stack Developer, Vice President
Citi
Mississauga, ON
- Full-time
Architect end-to-end solutions for complex business problems, applying established design patterns and engineering best practices to deliver robust, production-ready systems.
Added 13 hours ago
ES
Senior ServiceNow Architect
EPAM Systems
Canada
- Full-time
We are seeking an experienced and strategic ServiceNow Architect to lead the design, implementation, and scaling of our enterprise ServiceNow platform. In this role, you will bridge the gap…

Tata Consultancy Services

ServiceNow ITSM Developer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

JOB DESCRIPTION:

years of technical experience in ServiceNow ITSM, Virtual Agent

At least 2 implementation experiences of ServiceNow ITSM, Virtual Agent in any area (IT, HR etc.)

Good knowledge of ServiceNow Platform

Proven experience of delivering solutions using ServiceNow development best practices

Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, Email Notifications, etc.

Experience in implementation of Service Portal with good knowledge of AngularJS

Experience in developing Catalog Items with workflows, business rules and Flow designer

Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

Contributing unit tests using team's automated testing framework, participating in code reviews, pair programming and UAT defect resolution

Experience with Agile development methodologies

Experience implementing CMDB and cloud Discovery.

Experience with at least 2 non ITxM modules likes SecOps, HRSD, CSM

Strong experience in integrating ServiceNow platform with other enterprise systems using various integration mechanisms.

Experience with upgrades, simplification of customizations

ServiceNow CSA certification

Certified Implementation Specialist (CIS) HRSD

Certified Implementation Specialist (CIS) CSM

Strong AI/Gen AI experience

Roles & Responsibilities

Build ServiceNow solution using ServiceNow ITSM/ Virtual Agent

Design and implement Business Rules, ACL, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts, Fix scripts, Scheduled jobs, Events, Notifications, Email scripts, Reports, Dashboards, PA Indicators, Widgets

Build integrations with ServiceNow and other enterprise systems

Design, Architect new implementation, enhancements, backlog works.

Build, Test and Deploy solutions/code using ServiceNow [glide script], HTML, CSS, JavaScript and XML

Build Service Catalog, Orchestration and Automation workflow using Flow designer.

Work closely with stakeholders, such as business analysts and users, to understand requirements and provide effective solutions.

Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.

Utilize Virtual Agent capabilities within ServiceNow to automate and streamline business processes.

Build solution using Now Assist in ITSM, Virtual Agent, HRSD and CSM

Salary Range - CA$ 90,000 - CA$ 120,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Design, build, test, and deploy ServiceNow ITSM and Virtual Agent solutions, including workflows, catalog items, integrations, and platform customizations. Collaborate with stakeholders and UI/UX designers to deliver enhancements and automation, and build solutions using Now Assist across ITSM, Virtual Agent, HRSD, and CSM.

Requirements

Requires substantial hands-on ServiceNow development experience, including at least two ITSM and Virtual Agent implementations, strong platform and integration knowledge, and experience with Agile delivery, CMDB, cloud Discovery, and at least two non-ITxM modules. The posting also specifies ServiceNow CSA and CIS certifications in HRSD and CSM, along with strong AI/GenAI experience.

Skills

ServiceNow ITSM
Virtual Agent
ServiceNow Platform Development
GlideScript
JavaScript
AngularJS
HTML
CSS
XML
REST APIs
Service Portal
Flow Designer
CMDB
Cloud Discovery
Agile Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow ITSM
Virtual Agent
Now Assist
ServiceNow CSA
CIS HRSD
CIS CSM
GlideScript
JavaScript
AngularJS
HTML
CSS
XML
REST APIs
Service Portal
Flow Designer
Service Catalog
Orchestration
CMDB
Cloud Discovery
SecOps
HRSD
CSM
Business Rules
Client Scripts
UI Policies
Script Includes
Access Control Lists
Agile Development
AI/GenAI

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