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Added 7 mins ago
ES
Lead AI Engineer - TCO Agent Platform
EPAM Systems
Canada
- Full-time
…you will serve as the technical lead and multi-agent system architect for a greenfield, proactive FinOps AI platform. You will oversee the development, orchestration, and governance of an…
Added 23 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong solution architecture and integration capabilities, and the ability…
Added 23 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong solution architecture and integration capabilities, and the ability…
Added 2 hours ago
E
Ingénieur(e) En Gestion De Données ML
Ericsson
Montreal, QC
- Full-time
Architect and enable Data Management/MLOps platforms and enterprise hybrid-cloud foundations, including landing zones, access controls, policy enforcement, connectivity, and governed…
Added 5 hours ago
RT
Information Technology Product Manager
Rang Technologies Inc
Toronto, ON
- $95 to $100 CAD / hour
- Contract
Demonstrated ability to lead technical integrations, architect practical solutions, and manage vendor relationships.
Added 5 hours ago
M
Information Technology Product Manager
Mindlance
Toronto, ON
- $80 to $85 CAD / hour
- Contract
Demonstrated ability to lead technical integrations, architect practical solutions, and manage vendor relationships.
Added 5 hours ago
N
Software Engineer - AI Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
When people talk about generative AI and other ML-powered solutions in today's conversation, they often refer to generative pre-trained transformers like ChatGPT that can respond to queries…
Added 5 hours ago
N
Member of Technical Staff 4 - AI Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
When people talk about generative AI and other ML-powered solutions in today's conversation, they often refer to generative pre-trained transformers like ChatGPT that can respond to queries…
Added 5 hours ago
N
Software Engineer - AI Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
When people talk about generative AI and other ML-powered solutions in today's conversation, they often refer to generative pre-trained transformers like ChatGPT that can respond to queries…
Added 6 hours ago
DT
Principal Consultant - AI Infrastructure Services
Dell Technologies
Toronto, ON
- Full-time
Advanced degree preferred (e.g., MBA, MS, MEng) and architect-level certifications (e.g., AWS Solutions Architect Professional, Azure Solutions Architect Expert, TOGAF) strongly desired
Added 6 hours ago
DT
Principal Consultant - AI Infrastructure Services
Dell Technologies
Montreal, QC
- Full-time
Advanced degree preferred (e.g., MBA, MS, MEng) and architect-level certifications (e.g., AWS Solutions Architect Professional, Azure Solutions Architect Expert, TOGAF) strongly desired
Added 9 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…design, providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. This position will be focused on integrations between ServiceNow and the other…
Added 9 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of…
Added 9 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Calgary, AB
- Full-time
…design, providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. This position will be focused on integrations between ServiceNow and the other…
Added 9 hours ago
ZS
Enterprise Data Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
14+ years of experience in Enterprise Data Architecture, Hadoop Ecosystem, Big Data Engineering, and Data Platform Modernization.
Added 9 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Calgary, AB
- Full-time
…responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of…
Added 9 hours ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Toronto, ON
- Full-time
Architect the Future: Design, draft, and negotiate complex, high-value SaaS agreements, Master Service Agreements, vendor contracts, NDAs, and partnership deals.
Added 14 hours ago
C
Lead Full Stack Developer, Vice President
Citi
Mississauga, ON
- Full-time
…the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions…
Added 14 hours ago
ES
Senior ServiceNow Architect
EPAM Systems
Canada
- Full-time
We are seeking an experienced and strategic ServiceNow Architect to lead the design, implementation, and scaling of our enterprise ServiceNow platform. In this role, you will bridge the gap…
Added 14 hours ago
MM
Technical Architect
Mitchell Martin Inc.
Toronto, ON
- $39.2 to $56 USD / hour
- Other
Join our team as a Technical Architect in the dynamic setting of Toronto, ON. This contract position involves designing and architecting enterprise applications, focusing on application…
Added 14 hours ago
LT
Technical Architect for Box Capital Markets
Lorven Technologies Inc.
Toronto, ON
- Contract
Client’s Banking Technology team seeks an experienced Technology Technical architect to design application systems define architecture patterns modernize technology stacks and serve as a…
Added 14 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong solution architecture and integration capabilities, and the ability…
Added 14 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong solution architecture and integration capabilities, and the ability…
Added 15 hours ago
ZS
Data & Analytics Solutions Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Architect data ingestion, batch processing, streaming, and data lake solutions for enterprise-scale environments.
Added 15 hours ago
AS
Software Developer
AgileGrid Solutions
Canada
- Full-time
Architect and implement cloud-native solutions on Microsoft Azure, utilizing Kubernetes, containers, microservices, and event-driven architectures.

Tata Consultancy Services

ServiceNow ITSM Developer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

JOB DESCRIPTION:

years of technical experience in ServiceNow ITSM, Virtual Agent

At least 2 implementation experiences of ServiceNow ITSM, Virtual Agent in any area (IT, HR etc.)

Good knowledge of ServiceNow Platform

Proven experience of delivering solutions using ServiceNow development best practices

Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, Email Notifications, etc.

Experience in implementation of Service Portal with good knowledge of AngularJS

Experience in developing Catalog Items with workflows, business rules and Flow designer

Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

Contributing unit tests using team's automated testing framework, participating in code reviews, pair programming and UAT defect resolution

Experience with Agile development methodologies

Experience implementing CMDB and cloud Discovery.

Experience with at least 2 non ITxM modules likes SecOps, HRSD, CSM

Strong experience in integrating ServiceNow platform with other enterprise systems using various integration mechanisms.

Experience with upgrades, simplification of customizations

ServiceNow CSA certification

Certified Implementation Specialist (CIS) HRSD

Certified Implementation Specialist (CIS) CSM

Strong AI/Gen AI experience

Roles & Responsibilities

Build ServiceNow solution using ServiceNow ITSM/ Virtual Agent

Design and implement Business Rules, ACL, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts, Fix scripts, Scheduled jobs, Events, Notifications, Email scripts, Reports, Dashboards, PA Indicators, Widgets

Build integrations with ServiceNow and other enterprise systems

Design, Architect new implementation, enhancements, backlog works.

Build, Test and Deploy solutions/code using ServiceNow [glide script], HTML, CSS, JavaScript and XML

Build Service Catalog, Orchestration and Automation workflow using Flow designer.

Work closely with stakeholders, such as business analysts and users, to understand requirements and provide effective solutions.

Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.

Utilize Virtual Agent capabilities within ServiceNow to automate and streamline business processes.

Build solution using Now Assist in ITSM, Virtual Agent, HRSD and CSM

Salary Range - CA$ 90,000 - CA$ 120,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Design, build, test, and deploy ServiceNow ITSM and Virtual Agent solutions, including workflows, catalog items, integrations, and platform customizations. Collaborate with stakeholders and UI/UX designers to deliver enhancements and automation, and build solutions using Now Assist across ITSM, Virtual Agent, HRSD, and CSM.

Requirements

Requires substantial hands-on ServiceNow development experience, including at least two ITSM and Virtual Agent implementations, strong platform and integration knowledge, and experience with Agile delivery, CMDB, cloud Discovery, and at least two non-ITxM modules. The posting also specifies ServiceNow CSA and CIS certifications in HRSD and CSM, along with strong AI/GenAI experience.

Skills

ServiceNow ITSM
Virtual Agent
ServiceNow Platform Development
GlideScript
JavaScript
AngularJS
HTML
CSS
XML
REST APIs
Service Portal
Flow Designer
CMDB
Cloud Discovery
Agile Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow ITSM
Virtual Agent
Now Assist
ServiceNow CSA
CIS HRSD
CIS CSM
GlideScript
JavaScript
AngularJS
HTML
CSS
XML
REST APIs
Service Portal
Flow Designer
Service Catalog
Orchestration
CMDB
Cloud Discovery
SecOps
HRSD
CSM
Business Rules
Client Scripts
UI Policies
Script Includes
Access Control Lists
Agile Development
AI/GenAI

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