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Added 5 mins ago
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Specialist, Cloud Infrastructure (Solution Architect)
SaskPower
Regina, SK
- Full-time
Looking for a Specialist, Cloud Infrastructure (SA) to be part of an agile, innovative team focused on modern technologies and continuous improvement. The role provides technical expertise…
Added 5 mins ago
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Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
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Technical Specialist II
BMO
Toronto, ON
- Full-time
Partner with development, operations, and security teams to design and deliver secure, scalable, and resilient infrastructure solutions
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Spécialiste principal(e) DevOps | Senior DevOps Specialist
TAIT
Montreal, QC
- Full-time
As a Senior DevOps Specialist, you will play a key role in building and maintaining the infrastructure, automation, and deployment systems that power our vision to Create Moments that Move…
Added 5 mins ago
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Specialist Solution Management-CA
CN
AB · Edmonton, AB
- Full-time
Participate in the development of a new critical dispatch system (i.e., PDS2.0) being developed by Wabtec
Added 7 mins ago
Systems Engineering Specialist
L3Harris Technologies
Montreal, QC
Support development of test plans, test procedures, requirements traceability, test reports,
Added 7 mins ago
Bilingual Senior Specialist, Cloud Infrastructure Operations Engineering
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team in the Bilingual Senior Specialist, Cloud Infrastructure Operations Engineering position. In this position, you will be responsible for…
Added 7 mins ago
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ELYSIS- Spécialiste en industrialisation d'équipements mécaniques / Industrialization Specialist - Mechanical Equipment
Rio Tinto
Montreal, QC
- Full-time
Added 7 mins ago
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Tax Specialist, US Corporate Tax
KPMG
ON · Toronto, Ontario
- Full-time
Experience with US tax return preparation software (including Thomson’s GoSystems and OneSource), US tax research tools (including Thomson’s Checkpoint and Bloomberg’s BNA) and Microsoft…
Added 20 mins ago
CN
S&T Operational Excellence Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…and laboratory operations? As an S&T Operational Excellence Specialist, you will collaborate with stakeholders across the organization to drive operational effectiveness, support compliance…
Added 49 mins ago
SM
Clinical Educator - Nursing Oncology & Endoscopy (Inpatient Hematology/Oncology, Cancer Care)
St. Michael's Hospital
Toronto, ON
- Temporary
Working with other nurse leaders to support the development of nursing staff including participation in nursing and corporate education and other initiatives
Added 49 mins ago
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Technical Support Specialist
White Owl Family Office Group
Georgetown, ON
- Full-time
The Technical Support Specialist provides onsite and remote technical support for end-user hardware, software, workstations, and networking issues. The position provides customer-focused…
Added 49 mins ago
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Senior Communications Specialist (English Services) (On-Site)
Radio-Canada
Kelowna, BC
- Full-time
…CBC/Radio-Canada B.C. is seeking an energetic Senior Communications Specialist to drive marketing and communications across local digital, radio, TV and streaming programming. Based in…
Added 52 mins ago
Distribution Digital Support Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Added 1 hour ago
NG
Normet Technical Specialist - North America
Normet Group
Sudbury, ON · Lively
- Full-time
The Technical Specialist role is responsible for providing quality technical support and engineering, in development, maintenance, training, and product services across the Normet fleet of…
Added 1 hour ago
FB
Grocery Department Manager
Farm Boy Inc.
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 1 hour ago
TT
Technical Support Controls Specialist
Trojan Technologies
London, ON
- Full-time
Career coaching and development opportunities
Added 1 hour ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Winnipeg, MB
- Full-time
As a Technical Specialist, Project Management, you’ll support the delivery of a wide range of routine to moderately complex infrastructure projects. While growing your career in a…
Added 1 hour ago
TT
Senior Procurement Specialist (13766)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
Reporting to the Category Manager as a Senior Procurement Specialist, Construction you will:
Added 1 hour ago
SL
Site Reliability Engineer / Release Management & Automation Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…Site Reliability Engineer / Release Management & Automation Specialist. This role provides critical support for a strategic enterprise release orchestration platform and delivery operations…
Added 1 hour ago
S
HVDC and Power Systems Engineer/Specialist
Stantec
Kelowna, BC
- Full-time
The HVDC and Power Systems Engineer/Specialist will be involved in HVDC and power system studies projects under the guidance of professional engineers. The role will include a variety of…
Added 1 hour ago
JT
Workforce Specialist, Job ID# 7077
JVS Toronto
Toronto, ON
- Full-time
…one-on-one employment counselling, employment workshops, job development/placement services and job retention supports. In addition, IES collaborates with other programs to ensure efficient…
Added 1 hour ago
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Payroll and HCM Implementation Consultant
CMiC
Toronto, ON
- Full-time
…element of the Human Capital Management application of the CMiC software. This element uses evolving technology to interface with standard payroll and HR elements, so dialogue and…
Added 1 hour ago
LI
WebMethods Developer
LanceSoft, Inc.
Toronto, ON
- Contract
…(Integrated Technology Management) unit requires an experienced Software AG webMethods Specialist who will develop and build integrations and assist with infrastructure improvements.…
Added 1 hour ago
HC
Engineered Solutions Specialist
Hilti Canada
Oakville, ON
- Full-time
Participate in local sales strategy development and at sales management review and improve sessions

Tata Consultancy Services

ServiceNow ITSM Developer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

JOB DESCRIPTION:

years of technical experience in ServiceNow ITSM, Virtual Agent

At least 2 implementation experiences of ServiceNow ITSM, Virtual Agent in any area (IT, HR etc.)

Good knowledge of ServiceNow Platform

Proven experience of delivering solutions using ServiceNow development best practices

Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, Email Notifications, etc.

Experience in implementation of Service Portal with good knowledge of AngularJS

Experience in developing Catalog Items with workflows, business rules and Flow designer

Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

Contributing unit tests using team's automated testing framework, participating in code reviews, pair programming and UAT defect resolution

Experience with Agile development methodologies

Experience implementing CMDB and cloud Discovery.

Experience with at least 2 non ITxM modules likes SecOps, HRSD, CSM

Strong experience in integrating ServiceNow platform with other enterprise systems using various integration mechanisms.

Experience with upgrades, simplification of customizations

ServiceNow CSA certification

Certified Implementation Specialist (CIS) HRSD

Certified Implementation Specialist (CIS) CSM

Strong AI/Gen AI experience

Roles & Responsibilities

Build ServiceNow solution using ServiceNow ITSM/ Virtual Agent

Design and implement Business Rules, ACL, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts, Fix scripts, Scheduled jobs, Events, Notifications, Email scripts, Reports, Dashboards, PA Indicators, Widgets

Build integrations with ServiceNow and other enterprise systems

Design, Architect new implementation, enhancements, backlog works.

Build, Test and Deploy solutions/code using ServiceNow [glide script], HTML, CSS, JavaScript and XML

Build Service Catalog, Orchestration and Automation workflow using Flow designer.

Work closely with stakeholders, such as business analysts and users, to understand requirements and provide effective solutions.

Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.

Utilize Virtual Agent capabilities within ServiceNow to automate and streamline business processes.

Build solution using Now Assist in ITSM, Virtual Agent, HRSD and CSM

Salary Range - CA$ 90,000 - CA$ 120,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Design, build, test, and deploy ServiceNow ITSM and Virtual Agent solutions, including workflows, catalog items, integrations, and platform customizations. Collaborate with stakeholders and UI/UX designers to deliver enhancements and automation, and build solutions using Now Assist across ITSM, Virtual Agent, HRSD, and CSM.

Requirements

Requires substantial hands-on ServiceNow development experience, including at least two ITSM and Virtual Agent implementations, strong platform and integration knowledge, and experience with Agile delivery, CMDB, cloud Discovery, and at least two non-ITxM modules. The posting also specifies ServiceNow CSA and CIS certifications in HRSD and CSM, along with strong AI/GenAI experience.

Skills

ServiceNow ITSM
Virtual Agent
ServiceNow Platform Development
GlideScript
JavaScript
AngularJS
HTML
CSS
XML
REST APIs
Service Portal
Flow Designer
CMDB
Cloud Discovery
Agile Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow ITSM
Virtual Agent
Now Assist
ServiceNow CSA
CIS HRSD
CIS CSM
GlideScript
JavaScript
AngularJS
HTML
CSS
XML
REST APIs
Service Portal
Flow Designer
Service Catalog
Orchestration
CMDB
Cloud Discovery
SecOps
HRSD
CSM
Business Rules
Client Scripts
UI Policies
Script Includes
Access Control Lists
Agile Development
AI/GenAI

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