ServiceNow ITSM Developer

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

JOB DESCRIPTION:

1. years of technical experience in ServiceNow ITSM, Virtual Agent

2. At least 2 implementation experiences of ServiceNow ITSM, Virtual Agent in any area (IT, HR etc.)

3. Good knowledge of ServiceNow Platform

4. Proven experience of delivering solutions using ServiceNow development best practices

5. Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, Email Notifications, etc.

6. Experience in implementation of Service Portal with good knowledge of AngularJS

7. Experience in developing Catalog Items with workflows, business rules and Flow designer

8. Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

9. Contributing unit tests using team's automated testing framework, participating in code reviews, pair programming and UAT defect resolution

10. Experience with Agile development methodologies

11. Experience implementing CMDB and cloud Discovery.

12. Experience with at least 2 non ITxM modules likes SecOps, HRSD, CSM

13. Strong experience in integrating ServiceNow platform with other enterprise systems using various integration mechanisms.

14. Experience with upgrades, simplification of customizations

15. ServiceNow CSA certification

16. Certified Implementation Specialist (CIS) HRSD

17. Certified Implementation Specialist (CIS) CSM

18. Strong AI/Gen AI experience

Roles & Responsibilities

1. Build ServiceNow solution using ServiceNow ITSM/ Virtual Agent

2. Design and implement Business Rules, ACL, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts, Fix scripts, Scheduled jobs, Events, Notifications, Email scripts, Reports, Dashboards, PA Indicators, Widgets

3. Build integrations with ServiceNow and other enterprise systems

4. Design, Architect new implementation, enhancements, backlog works.

5. Build, Test and Deploy solutions/code using ServiceNow [glide script], HTML, CSS, JavaScript and XML

6. Build Service Catalog, Orchestration and Automation workflow using Flow designer.

7. Work closely with stakeholders, such as business analysts and users, to understand requirements and provide effective solutions.

8. Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.

9. Utilize Virtual Agent capabilities within ServiceNow to automate and streamline business processes.

10. Build solution using Now Assist in ITSM, Virtual Agent, HRSD and CSM

Salary Range - CA$ 90,000 - CA$ 120,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.