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Tata Consultancy Services

Sr. Production Support Analyst

Toronto, ON, Canada

Pay: $90,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Key Responsibilities

Monitor and maintain production systems across Unix, Windows, Mainframe, and containerized environments.

Troubleshoot and resolve technical issues in real-time, minimizing system downtime.

Support and manage Stone branch workflow automation and OpenShift containerized applications.

Execute and maintain SQL queries and database operations.

Develop and maintain automation scripts using Shell scripting and Python.

Respond to and resolve compliance and IT risk-related incidents.

Document issues, resolutions, and maintain knowledge base articles.

Collaborate with development and infrastructure teams to optimize system performance.

Participate in on-call rotation for production support.

Required Skills & Experience

Unix/Linux Administration: System management, troubleshooting, and optimization.

Windows Server: Administration and support.

Workflow Orchestration: Stone branch platform expertise.

Container Platforms: OpenShift deployment and management.

Mainframe Systems: JCL (Job Control Language) knowledge and mainframe operations.

Database Management: SQL proficiency for querying and data management.

Scripting: Shell scripting and Python development for automation.

Communication: Excellent verbal and written communication skills for cross-functional collaboration.

Compliance & Risk Management: Understanding of IT risk frameworks and compliance requirements.

Key Competencies

Problem-solving and analytical thinking.

Ability to work under pressure and manage multiple priorities.

Strong documentation skills.

Customer service orientation.

Attention to det.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Monitor and maintain production systems across Unix, Windows, Mainframe, and containerized environments while troubleshooting technical issues in real-time. Collaborate with development teams to optimize system performance and manage automation scripts for workflow efficiency.

Requirements

Requires expertise in Unix/Linux administration, Windows Server, and container platforms like OpenShift. Candidates must also possess proficiency in SQL, Shell scripting, Python, and mainframe operations with a strong understanding of IT risk frameworks.

Skills

Unix
Linux
Windows Server
Stone branch
OpenShift
Mainframe
JCL
SQL
Shell scripting
Python
Troubleshooting
System monitoring
Compliance
Risk management
Automation
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Unix
Linux
Windows Server
Mainframe
Containerization
OpenShift
Stone branch
SQL
Shell scripting
Python
Automation
JCL
IT Risk
Compliance
System Administration
Troubleshooting
Infrastructure
Database Management
Workflow Orchestration

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