Jobs in Canada

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Added 14 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Kamloops, BC
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 14 mins ago
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Branch Manager
RBC
Winkler, MB
- Full-time
Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
Added 14 mins ago
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Director, Treasury Solutions – Capital Markets
RBC
Calgary, AB
- Full-time
…perspective, using industry and economic insights to effectively lead meaningful client discovery sessions to uncover hidden business challenges and opportunities Identifies key work…
Added 14 mins ago
PH
Assistant Manager, Front End Processing
Public Health Ontario
Toronto, ON
- Full-time
…diagnostic laboratory setting to provide technical oversight and lead day-to-day operations to deliver a variety of public health laboratory…
Added 14 mins ago
Parks & Open Space Designer - TERM
The City of Red Deer
Red Deer, AB
Added 14 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Kelowna, BC
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 14 mins ago
LQ
Quality Control Technician
LM Quality Staffing Inc.
Brampton, ON
- Other
Works closely with operators to lead all Quality Related Investigations. Completes all Quality Related Investigations within 48hours of the incident occurring.
Added 14 mins ago
W
Operations Forester
Weyerhaeuser
ON · Kenora, ON
- Full-time
Lead monthly one-on-one reviews with suppliers regarding performance in the areas of safety, delivery, forest stewardship and product quality
Added 14 mins ago
W
Maintenance Manager
Weyerhaeuser
ON · Kenora, ON
- Full-time
Lead preventative maintenance/process reliability efforts and manage improvement of key performance indicators
Added 14 mins ago
NF
Senior Commodity Manager
Nature Fresh Farms
Leamington, ON
- $85,000 to $135,000 CAD / year
- Full-time
Must have strong follow through and prioritization as many tasks require constant follow-up
Added 14 mins ago
NG
Shutdown Coordinator
New Gold Inc.
Emo, ON
- Full-time
…Columbia, Canada. In addition, Coeur owns the Silvertip silver-zinc-lead exploration project in British…
Added 14 mins ago
AD
Cost Accounting Manager
Amalgamated Dairies Limited PEI
Summerside, PE
- Full-time
We are looking for an experienced, hands-on Cost Accounting Manager to lead product and plant costing across ADL's manufacturing operations.
Added 14 mins ago
PE
OSP Design Lead
Phasor Engineering Inc
Calgary, AB
- $83,000 to $100,000 CAD / year
- Full-time
We are seeking an experienced and motivated OSP Design Lead to join our Calgary team. This leadership role is ideal for a telecom professional who combines strong technical expertise with a…
Added 14 mins ago
FC
PLAA & Land Manager
FCC Construcción
Toronto, ON
- Full-time
Lead engagement of stakeholders with tact and diplomacy, often balancing competing priorities
Added 14 mins ago
IS
UI Angular Developer
Iris Software Inc.
Toronto, ON
- Contract
Iris's Fortune 100 direct client is looking for a Sr. Front-End Developer in Toronto, ON. Please find the job description below:
Added 14 mins ago
QW
Lead java full Stack Developer
Quantum World Technologies Inc.
Kitchener, ON
- Contract
Added 14 mins ago
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Senior Business Analyst - TSYS/FIS TS2
Procom
Toronto, ON
- Contract
Lead business and systems analysis across complex initiatives.
Added 14 mins ago
TM
Senior Manager, Health, Safety, Security and Emergency Response
Torngat Metals
Montreal, QC
- Full-time
10–15+ years of engineering experience on large mining or mineral processing capital projects, with at least 3–5 years in an engineering management or senior discipline lead role.
Added 14 mins ago
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HR Business Partner
Weyerhaeuser
Grande Prairie, AB
- Full-time
Must have strong computer skills and proficient with HRIS systems
Added 14 mins ago
MH
Enterprise Report Developer
Manitoba Hydro
Winnipeg, MB
- Full-time
Reporting to the Enterprise Analytics Solutions Lead, the Enterprise Report Developer is responsible for enabling data-driven decision-making across Manitoba Hydro by designing, developing,…
Added 14 mins ago
S
Lead Mechanical Designer
Sedgman
Vancouver, BC
- Full-time
Must have 10+ years industry experience in a design / consultancy environment, with minimum 3 years supporting mining or mineral processing projects
Added 14 mins ago
KD
Quality Assurance Engineer
Kinetics Drive Solutions Inc.
Langley (District), BC · Langley, BC
- $72,000 to $95,000 CAD / year
- Full-time
Initiate, manage, and track Non-Conformance Reports (Lead investigations into customer complaints, non-conformances, and warranty issues.
Added 14 mins ago
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Business Development Specialist
Doorware.ca
Saint-Henri, QC
- Full-time
Added 14 mins ago
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Senior Business Analyst
LTM
Mississauga, ON
- $90,000 to $125,000 CAD / year
- Full-time
Seeking a Senior professional with 3 to 5 years of experience in Capital Markets including Derivatives to lead business and data analysis initiatives within the Capital Market domain
Added 14 mins ago
S
Retail Development Specialist (12-Month Contract)
Shiseido
Markham, ON
- $65,000 to $75,000 CAD / year
- Contract
Must have strong computer skills: Advanced excel skills, Microsoft Office and/or iOS

Tata Consultancy Services

Tech Lead - IVR & Contact Centre

Toronto, ON, Canada

$90,000 to $110,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $90,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Tech Lead - IVR & Contact Centre

Skills Required

Lead the design, development, implementation, and support of IVR and Contact Centre applications.
Strong experience with IVR and Contact Centre platforms such as Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, and Nuance.
Experience in contact flow design, call routing, self-service solutions, and speech recognition.
Knowledge of CTI integration, APIs, web services, and backend system integrations.
Experience with cloud-based Contact Centre solutions and telephony technologies.
Strong project management and stakeholder management skills.
Familiarity with Agile/Scrum methodologies.
Excellent problem-solving, communication, and leadership skills.
Strong knowledge of cloud-based Contact Centre platforms is a plus.

Salary Range - CA$ 90,000 - CA$ 110,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the design, development, implementation, and support of IVR and Contact Centre applications. Manage contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.

Requirements

Requires strong experience with IVR and Contact Centre platforms, cloud-based solutions, telephony technologies, and integrations using CTI, APIs, and web services. Candidates should also bring project and stakeholder management skills, Agile/Scrum familiarity, and strong problem-solving, communication, and leadership abilities.

Skills

IVR
Contact Centre Applications
Genesys
Cisco UCCE/UCCX
Amazon Connect
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
Project Management

Visa sponsorship

Not detected in the job text

Keywords

IVR
Contact Centre
Genesys
Cisco UCCE/UCCX
Amazon Connect
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
Backend System Integration
Cloud-Based Contact Centre
Telephony
Project Management
Stakeholder Management
Agile
Scrum
Problem-Solving
Communication
Leadership

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Jobs in Canada