Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.
TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.
Technical Service Delivery Manager (Network Delivery Lead)
Role Overview
The Service Delivery Manager (SDM) leads the end-to-end delivery of the Network Infrastructure Refresh Program, spanning planning, governance, engineering oversight, customer engagement, continuous improvement, and automation. Unlike a traditional delivery role, this position requires strong hands-on networking expertise. The SDM must be able to perform L3 engineering activities, review technical designs, provide escalation support, and participate in major cutovers when required. The role also owns annual productivity-improvement targets and is accountable for demonstrating measurable operational savings through automation and process optimization. This approach supports the program’s need for managed-service discipline, strong L2/L3 capability, and continuous improvement.
Core Responsibilities
Service Delivery and Governance
- Own overall service delivery and program execution from planning through completion.
- Manage customer relationships and deliver clear, timely executive communications.
- Lead operational reviews, service reviews, and governance meetings.
- Manage delivery risks, issues, escalations, dependencies, and resource planning.
- Ensure compliance with change-management and operational processes.
- Track and report KPIs, SLAs, refresh throughput, delivery quality, and service performance.
Technical Leadership
- Review and approve migration strategies, switch-refresh plans, and implementation approaches.
- Review network architecture and detailed engineering designs for technical quality and operational readiness.
- Validate implementation plans, methods of procedure (MOPs), testing steps, and rollback procedures.
- Participate in major-incident and outage bridges, providing decisive technical leadership.
- Provide L3 troubleshooting and escalation support for complex network issues.
- Support critical maintenance windows, cutovers, and refresh activities as required.
Automation and Continuous Improvement
- Develop and maintain an annual automation and continuous-improvement plan.
- Identify opportunities to eliminate manual effort, reduce cycle time, and improve delivery quality.
- Sponsor and govern engineering-led automation initiatives from concept through adoption.
- Standardize deployment, migration, validation, and reporting processes.
- Measure effort savings, cost avoidance, risk reduction, and operational improvements.
- Present annual value-realization results and improvement outcomes to stakeholders.
Required Skills
Network Platforms and Operating Systems
- Cisco Catalyst 9200, 9300, 9400, 9500, and 9600 Series
- Cisco Catalyst 8000 Series
- Arista 7050, 7280, and 7500 Series
- Cisco IOS-XE and Arista EOS
Routing and Switching
- Routing: BGP, OSPF, EIGRP, and route redistribution
- Gateway resiliency: HSRP and VRRP
- Layer 2 technologies: VLANs, STP, MST, and Rapid-PVST
- Link aggregation and multichassis design: EtherChannel, MC-LAG, and vPC
Salary Range - CA$ 100,000 - CA$ 120,000 Per Year
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
