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Added 5 mins ago
A
AI Forward Deployed Technology Senior Manager
Accenture
Mississauga, ON · Montreal, QC
- Full-time
Bachelor’s degree or completion of a college program in a related discipline
Added 5 mins ago
A
Property Field Claims Manager
Allstate
Toronto, ON
- Full-time
The Manager, Property Field Claims is accountable for leading a high-performing team of Field Property Advisors across Ontario. Reporting to the Senior Manager, Property Claims, this role…
Added 5 mins ago
O
Manager, Technology Strategy & Innovation
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Experience in private markets OR a strong background in technology transformation program management.
Added 5 mins ago
Senior Manager, Salesforce Engineering
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Toronto, ON
We’re looking for a Senior Manager, Salesforce Engineering to lead the strategy, delivery, and evolution of our Salesforce platform across multiple business lines. You’ll own the…
Added 5 mins ago
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Parts Consultant
HSC Holdings Inc
Scarborough Bluffs Park, ON
- Full-time
Report any stock damage or losses to the Parts Manager.
Added 5 mins ago
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Product Manager
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Toronto, ON
- Full-time
The Product Manager will be responsible for supporting the management of a portfolio of products, including Optional Life and Critical Illness. Working in close collaboration with teams…
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Full-Stack Software Engineer
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- Full-time
Develops detailed system design specifications to serve as a guide for system/program development.
Added 5 mins ago
Analyst Meter Data Management
Independent Electricity System Operator
Canada
Tip: Before writing this section, discuss with the hiring manager how to best capture the essence of the role. This often aligns with the "Job Function" or "Summary Statement" in the…
Added 5 mins ago
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Mississauga, ON
- Full-time
Ensures compliance with ICH/GCP guidelines, all applicable laws and regulations, and GSK SOPs for assigned studies. understand study contribution to program/submission
Added 5 mins ago
Specialist, Tax
CONA Services
Toronto, ON
We are recruiting a Tax Specialist to join our Finance team. Reporting to the Manager, Indirect Tax, this role is responsible for preparing Coca Cola’s Canadian indirect tax returns, as…
Added 5 mins ago
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Resident Programs Aide (CASUAL) Extendicare Brampton
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- Part-time
Maintains program and resident records by using Activity Pro and PCC as well as completing RAI/MDS assessments.
Added 5 mins ago
Sorter AM 147
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…Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee…
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Sorter PM 147
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Added 20 mins ago
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Wireless Sales Manager- 3188 Langford
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Langford, BC
- Other
Employee referral program (starting at $250 per successful referral)
Added 20 mins ago
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Manager, People Systems & Automation
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Mississauga, ON
- Full-time
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Added 20 mins ago
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Grocery Department Manager
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Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
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Added 31 mins ago
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Sr. Quantitative Analyst, Quantitative Risk Modeling
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Toronto, ON
- Full-time
…governance, assessment, and consultation. Reporting to the Sr. Manager, the Sr. Quantitative Analyst will use tools such as Databricks, Python, SAS, and other modelling software, to execute…
Added 31 mins ago
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Ottawa, ON
- Full-time
Join Charlotte Products as a Regional Sales Manager (Bilingual English/French)
Added 31 mins ago
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Added 34 mins ago
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Philanthropy Operations Associate
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- $43,333 to $51,250 CAD / year
- Contract
…relationships. This role oversees the delivery of the Gratitude Award Program and supporting our recognition programs ensuring donors feel valued at every stage of their journey. Through…
Added 34 mins ago
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Senior Procurement Specialist (13766)
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Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
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Added 34 mins ago
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Added 35 mins ago
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Added 35 mins ago
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Ice Technician & Curling Administrator (Full-Time, Year-Round or Seasonal)
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Tata Consultancy Services

Technical SDM (Network Delivery Lead)

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Technical Service Delivery Manager (Network Delivery Lead)

Role Overview

The Service Delivery Manager (SDM) leads the end-to-end delivery of the Network Infrastructure Refresh Program, spanning planning, governance, engineering oversight, customer engagement, continuous improvement, and automation. Unlike a traditional delivery role, this position requires strong hands-on networking expertise. The SDM must be able to perform L3 engineering activities, review technical designs, provide escalation support, and participate in major cutovers when required. The role also owns annual productivity-improvement targets and is accountable for demonstrating measurable operational savings through automation and process optimization. This approach supports the program’s need for managed-service discipline, strong L2/L3 capability, and continuous improvement.

Core Responsibilities

Service Delivery and Governance

Own overall service delivery and program execution from planning through completion.
Manage customer relationships and deliver clear, timely executive communications.
Lead operational reviews, service reviews, and governance meetings.
Manage delivery risks, issues, escalations, dependencies, and resource planning.
Ensure compliance with change-management and operational processes.
Track and report KPIs, SLAs, refresh throughput, delivery quality, and service performance.

Technical Leadership

Review and approve migration strategies, switch-refresh plans, and implementation approaches.
Review network architecture and detailed engineering designs for technical quality and operational readiness.
Validate implementation plans, methods of procedure (MOPs), testing steps, and rollback procedures.
Participate in major-incident and outage bridges, providing decisive technical leadership.
Provide L3 troubleshooting and escalation support for complex network issues.
Support critical maintenance windows, cutovers, and refresh activities as required.

Automation and Continuous Improvement

Develop and maintain an annual automation and continuous-improvement plan.
Identify opportunities to eliminate manual effort, reduce cycle time, and improve delivery quality.
Sponsor and govern engineering-led automation initiatives from concept through adoption.
Standardize deployment, migration, validation, and reporting processes.
Measure effort savings, cost avoidance, risk reduction, and operational improvements.
Present annual value-realization results and improvement outcomes to stakeholders.

Required Skills

Network Platforms and Operating Systems

Cisco Catalyst 9200, 9300, 9400, 9500, and 9600 Series
Cisco Catalyst 8000 Series
Arista 7050, 7280, and 7500 Series
Cisco IOS-XE and Arista EOS

Routing and Switching

Routing: BGP, OSPF, EIGRP, and route redistribution
Gateway resiliency: HSRP and VRRP
Layer 2 technologies: VLANs, STP, MST, and Rapid-PVST
Link aggregation and multichassis design: EtherChannel, MC-LAG, and vPC

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead end-to-end delivery and governance of the network infrastructure refresh program, including customer engagement, planning, risk and resource management, and performance reporting. Provide hands-on technical leadership for network designs, escalations, incidents, and cutovers, while driving automation and continuous improvement and reporting measurable operational savings.

Requirements

The role requires strong hands-on L3 networking expertise, including experience with Cisco Catalyst and Arista platforms, IOS-XE and EOS, routing protocols, gateway resiliency, Layer 2 technologies, and link aggregation. It also calls for service-delivery leadership, technical design and implementation review, escalation support, and the ability to develop and measure automation and productivity improvements.

Skills

Network Service Delivery
Program Execution
Cisco Catalyst
Cisco Catalyst 8000
Arista 7050, 7280, And 7500 Series
Cisco IOS-XE
Arista EOS
BGP
OSPF
EIGRP
Route Redistribution
HSRP
VRRP
VLANs
Spanning Tree Protocol
EtherChannel

Visa sponsorship

Not detected in the job text

Keywords

Network Infrastructure Refresh
Service Delivery Management
Program Governance
Customer Engagement
Executive Communications
Risk Management
Resource Planning
KPIs
SLAs
Cisco Catalyst 9200
Cisco Catalyst 9300
Cisco Catalyst 9400
Cisco Catalyst 9500
Cisco Catalyst 9600
Cisco Catalyst 8000
Arista 7050
Arista 7280
Arista 7500
Cisco IOS-XE
Arista EOS
BGP
OSPF
EIGRP
HSRP
VRRP
VLANs
STP
MST
Rapid-PVST
EtherChannel

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