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Added 13 mins ago
HN
Recreation Services Manager
Haisla Nation
Haisla, BC
- Full-time
Reporting to the Director, Health & Wellness, the Manager, Recreation Services is responsible for the strategic leadership, administration, and oversight of Haisla Nation’s recreation…
Added 58 mins ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…promotion dossiers) and genuine scientific participation in the design and interpretation of studies. This is a central position on a small, collaborative team, and the incumbent will…
Added 58 mins ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 1 hour ago
HT
IT Internal Auditor
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- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 1 hour ago
E
Field Inspector
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- Full-time
Under the leadership of the Project Manager in our Markham Office, the Geotechnical Field Inspection and Testing Technician will participate in the conception and development of various…
Added 1 hour ago
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Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
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Ottawa, ON · Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 1 hour ago
T
Channels Architect
TD
Toronto, ON
- Full-time
…architects, and be the technical authority the product and design teams turn to when tradeoffs need to be…
Added 1 hour ago
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Seasonal Retail Sales Consultant - Part Time - Toronto Premium Outlets, Halton Hills, ON
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Toronto, ON
- Part-time
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Added 1 hour ago
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Desktop Support Engineer (Level 2)
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- Other
…agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified…
Added 1 hour ago
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Gestionnaire de projet - Gestionnaire de programme sénior - Senior Project - Program Manager
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ON · ON, Canada
- Full-time
Added 2 hours ago
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Senior Product Manager | Applied AI
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Canada
- Full-time
…AI across the whole product lifecycle. As a Senior Product Manager | Applied AI, you will own the vision, strategy, roadmap and delivery of one or more products - at least one of them…
Added 2 hours ago
DE
PROJECT MANAGER
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- Full-time
Reporting to the Director of Operations, the Project Manager (Integrated Technology) will work closely with leadership, multi-disciplinary teams, and sub-contractor trades to manage…
Added 2 hours ago
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Assistant Manager, Guest Experience | Place Ste-Foy
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Quebec, QC
- Full-time
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Added 2 hours ago
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HR Manager
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- Full-time
We are seeking an experienced Human Resources Manager to support our growing team in the automotive industry in Ontario. This role will lead key HR functions including team leadership,…
Added 3 hours ago
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RQ11705 – Solutions Designer – Senior
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Added 3 hours ago
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Added 3 hours ago
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Warehouse manager
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Edmonton, AB
- From $50 CAD / hour
- Full-time
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Added 4 hours ago
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Project Engineering Manager
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Added 5 hours ago
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Reporting & Analysis Manager (Financial Services)
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- Full-time
The Financial Services Reporting & Analysis Manager will oversee reporting and analytics for the entire Financial Services division at LFL – which includes support for consumer credit,…
Added 6 hours ago
MD
Computer networks manager
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- From $150,000 CAD / year
- Full-time
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Added 6 hours ago
L
Assistant Manager, Guest Experience | Contract August 2026 - June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
…pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.…
Added 6 hours ago
CM
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…unless additional in-office days are directed by their agency or…

Tata Consultancy Services

Technical SDM (Network Delivery Lead)

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Technical Service Delivery Manager (Network Delivery Lead)

Role Overview

The Service Delivery Manager (SDM) leads the end-to-end delivery of the Network Infrastructure Refresh Program, spanning planning, governance, engineering oversight, customer engagement, continuous improvement, and automation. Unlike a traditional delivery role, this position requires strong hands-on networking expertise. The SDM must be able to perform L3 engineering activities, review technical designs, provide escalation support, and participate in major cutovers when required. The role also owns annual productivity-improvement targets and is accountable for demonstrating measurable operational savings through automation and process optimization. This approach supports the program’s need for managed-service discipline, strong L2/L3 capability, and continuous improvement.

Core Responsibilities

Service Delivery and Governance

Own overall service delivery and program execution from planning through completion.
Manage customer relationships and deliver clear, timely executive communications.
Lead operational reviews, service reviews, and governance meetings.
Manage delivery risks, issues, escalations, dependencies, and resource planning.
Ensure compliance with change-management and operational processes.
Track and report KPIs, SLAs, refresh throughput, delivery quality, and service performance.

Technical Leadership

Review and approve migration strategies, switch-refresh plans, and implementation approaches.
Review network architecture and detailed engineering designs for technical quality and operational readiness.
Validate implementation plans, methods of procedure (MOPs), testing steps, and rollback procedures.
Participate in major-incident and outage bridges, providing decisive technical leadership.
Provide L3 troubleshooting and escalation support for complex network issues.
Support critical maintenance windows, cutovers, and refresh activities as required.

Automation and Continuous Improvement

Develop and maintain an annual automation and continuous-improvement plan.
Identify opportunities to eliminate manual effort, reduce cycle time, and improve delivery quality.
Sponsor and govern engineering-led automation initiatives from concept through adoption.
Standardize deployment, migration, validation, and reporting processes.
Measure effort savings, cost avoidance, risk reduction, and operational improvements.
Present annual value-realization results and improvement outcomes to stakeholders.

Required Skills

Network Platforms and Operating Systems

Cisco Catalyst 9200, 9300, 9400, 9500, and 9600 Series
Cisco Catalyst 8000 Series
Arista 7050, 7280, and 7500 Series
Cisco IOS-XE and Arista EOS

Routing and Switching

Routing: BGP, OSPF, EIGRP, and route redistribution
Gateway resiliency: HSRP and VRRP
Layer 2 technologies: VLANs, STP, MST, and Rapid-PVST
Link aggregation and multichassis design: EtherChannel, MC-LAG, and vPC

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead end-to-end delivery and governance of the network infrastructure refresh program, including customer engagement, planning, risk and resource management, and performance reporting. Provide hands-on technical leadership for network designs, escalations, incidents, and cutovers, while driving automation and continuous improvement and reporting measurable operational savings.

Requirements

The role requires strong hands-on L3 networking expertise, including experience with Cisco Catalyst and Arista platforms, IOS-XE and EOS, routing protocols, gateway resiliency, Layer 2 technologies, and link aggregation. It also calls for service-delivery leadership, technical design and implementation review, escalation support, and the ability to develop and measure automation and productivity improvements.

Skills

Network Service Delivery
Program Execution
Cisco Catalyst
Cisco Catalyst 8000
Arista 7050, 7280, And 7500 Series
Cisco IOS-XE
Arista EOS
BGP
OSPF
EIGRP
Route Redistribution
HSRP
VRRP
VLANs
Spanning Tree Protocol
EtherChannel

Visa sponsorship

Not detected in the job text

Keywords

Network Infrastructure Refresh
Service Delivery Management
Program Governance
Customer Engagement
Executive Communications
Risk Management
Resource Planning
KPIs
SLAs
Cisco Catalyst 9200
Cisco Catalyst 9300
Cisco Catalyst 9400
Cisco Catalyst 9500
Cisco Catalyst 9600
Cisco Catalyst 8000
Arista 7050
Arista 7280
Arista 7500
Cisco IOS-XE
Arista EOS
BGP
OSPF
EIGRP
HSRP
VRRP
VLANs
STP
MST
Rapid-PVST
EtherChannel

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