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Added 2 mins ago
P&
Gestionnaire de comptes, Services de pièces de rechange / Account Manager, Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time
Diriger et encadrer l’équipe de représentants du service à la clientèle (CSR) afin d’assurer des mises à jour précises et ponctuelles aux clients, notamment les listes de priorités (« Hot…
Added 2 mins ago
TC
Senior Manager, User Engagement
Thrive Career Wellness Platform
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are looking for a Senior Manager, User Engagement to own how Thrive guides, activates, and supports the people who use our platform, from their first invitation through to the outcomes…
Added 2 mins ago
BL
Catering Attendant / Receptionist
BC Legal Management Association
BC · West Vancouver, BC
- Other
…to join our Vancouver office. This role will report to the Manager, Office Services & Facilities and will be responsible for delivering a first-class hospitality experience to clients,…
Added 2 mins ago
GR
Completions Engineer
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- Full-time
Reporting to the Manager, Completions, responsibilities of this role include, but are not limited to:
Added 2 mins ago
SH
Server l Part Time l Novotel Toronto Centre
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Toronto, ON
- Part-time
Reporting to the Outlets Manager, you would be responsible for performing the following tasks to the highest standards:
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Product Experience Testing Lead
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- Full-time
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Added 2 mins ago
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Branch Manager, Mississauga Branch
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Mississauga, ON
- Full-time
The Branch Manager, Mississauga Branch will report directly to the VP, Business Strategy and is responsible to facilitating growth of our Bank by delivering a strong customer experience and…
Added 2 mins ago
IF
Assistant Branch Manager
iA Financial Group (Industrial Alliance)
Toronto, ON
- Full-time
Reporting to the Regional Manager, the Assistant Branch Manager is responsible for supporting the Branch Managers and providing operational and administrative support and assisting the…
Added 2 mins ago
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General Manager (Grand Prairie Contract 12 Months)
Indigo
AB · Alberta, Canada
- $42,500 to $68,500 CAD / year
- Contract
The General Manager (Grand Prairie Contract) is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for…
Added 2 mins ago
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Manager, Client Growth & Lead Generation - Tangerine
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Toronto, ON
- Full-time
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 2 mins ago
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Field Service Engineer
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Calgary, AB
- Full-time
The Field Service Engineer supports customers globally and reports to the Manager, Field Service Operations. The Field Service Engineer is responsible for aspects of deployments,…
Added 2 mins ago
BI
Credit Risk Analyst
BMO Insurance
Toronto, ON
- Full-time
Added 2 mins ago
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Sr. Business Systems Analyst - Core Platform
TD
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- Full-time
Support the development of business cases, including benefits identification, RFI/RFPs, and service level agreements with vendors/suppliers, consistent with technology…
Added 2 mins ago
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System Implementation Specialist
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- Full-time
…that follows. You will work closely with the assigned Project Manager, who oversees overall project timelines and…
Added 2 mins ago
EK
Manager, Technical Support (15-Month Contract)
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- $75,000 to $85,000 CAD / year
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Added 2 mins ago
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Housing Administrator - CLC
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- Full-time
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Added 4 mins ago
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Day Camp Educator - Contract, Part-Time [S]
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- Part-time
Will identify problems and ensure issues are addressed by the appropriate manager/supervisor.
Added 4 mins ago
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Senior Financial Analyst
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Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · AB · Surrey, BC · Calgary, AB · Tsuut'ina, AB
- Full-time
…welcoming environment for all people. While we are here to service our clients and are a deadline-driven industry, we look to be innovative, and there are opportunities to participate in…
Added 4 mins ago
BP
Front of House Supervisor / Server
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Grande Prairie, AB
- Full-time
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Added 4 mins ago
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Manager, Financial Services
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We’re looking for a dynamic leader who loves to coach and help others succeed to come on board as a Manager, Financial Services (MFS) in Regina.
Added 4 mins ago
People Business Partner, Lyft Urban Solutions
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Added 4 mins ago
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Added 4 mins ago
Assistant Manager - West 4th
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Added 4 mins ago
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YMCA Event - Brand Ambassador - GTA
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Mississauga, ON · Brampton, ON · Markham, ON · Toronto, ON · North York, ON
- Part-time
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.

Tata Consultancy Services

Technical SDM (Network Delivery Lead)

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Technical Service Delivery Manager (Network Delivery Lead)

Role Overview

The Service Delivery Manager (SDM) leads the end-to-end delivery of the Network Infrastructure Refresh Program, spanning planning, governance, engineering oversight, customer engagement, continuous improvement, and automation. Unlike a traditional delivery role, this position requires strong hands-on networking expertise. The SDM must be able to perform L3 engineering activities, review technical designs, provide escalation support, and participate in major cutovers when required. The role also owns annual productivity-improvement targets and is accountable for demonstrating measurable operational savings through automation and process optimization. This approach supports the program’s need for managed-service discipline, strong L2/L3 capability, and continuous improvement.

Core Responsibilities

Service Delivery and Governance

Own overall service delivery and program execution from planning through completion.
Manage customer relationships and deliver clear, timely executive communications.
Lead operational reviews, service reviews, and governance meetings.
Manage delivery risks, issues, escalations, dependencies, and resource planning.
Ensure compliance with change-management and operational processes.
Track and report KPIs, SLAs, refresh throughput, delivery quality, and service performance.

Technical Leadership

Review and approve migration strategies, switch-refresh plans, and implementation approaches.
Review network architecture and detailed engineering designs for technical quality and operational readiness.
Validate implementation plans, methods of procedure (MOPs), testing steps, and rollback procedures.
Participate in major-incident and outage bridges, providing decisive technical leadership.
Provide L3 troubleshooting and escalation support for complex network issues.
Support critical maintenance windows, cutovers, and refresh activities as required.

Automation and Continuous Improvement

Develop and maintain an annual automation and continuous-improvement plan.
Identify opportunities to eliminate manual effort, reduce cycle time, and improve delivery quality.
Sponsor and govern engineering-led automation initiatives from concept through adoption.
Standardize deployment, migration, validation, and reporting processes.
Measure effort savings, cost avoidance, risk reduction, and operational improvements.
Present annual value-realization results and improvement outcomes to stakeholders.

Required Skills

Network Platforms and Operating Systems

Cisco Catalyst 9200, 9300, 9400, 9500, and 9600 Series
Cisco Catalyst 8000 Series
Arista 7050, 7280, and 7500 Series
Cisco IOS-XE and Arista EOS

Routing and Switching

Routing: BGP, OSPF, EIGRP, and route redistribution
Gateway resiliency: HSRP and VRRP
Layer 2 technologies: VLANs, STP, MST, and Rapid-PVST
Link aggregation and multichassis design: EtherChannel, MC-LAG, and vPC

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Lead end-to-end delivery and governance of the network infrastructure refresh program, including customer engagement, planning, risk and resource management, and performance reporting. Provide hands-on technical leadership for network designs, escalations, incidents, and cutovers, while driving automation and continuous improvement and reporting measurable operational savings.

Requirements

The role requires strong hands-on L3 networking expertise, including experience with Cisco Catalyst and Arista platforms, IOS-XE and EOS, routing protocols, gateway resiliency, Layer 2 technologies, and link aggregation. It also calls for service-delivery leadership, technical design and implementation review, escalation support, and the ability to develop and measure automation and productivity improvements.

Skills

Network Service Delivery
Program Execution
Cisco Catalyst
Cisco Catalyst 8000
Arista 7050, 7280, And 7500 Series
Cisco IOS-XE
Arista EOS
BGP
OSPF
EIGRP
Route Redistribution
HSRP
VRRP
VLANs
Spanning Tree Protocol
EtherChannel

Visa sponsorship

Not detected in the job text

Keywords

Network Infrastructure Refresh
Service Delivery Management
Program Governance
Customer Engagement
Executive Communications
Risk Management
Resource Planning
KPIs
SLAs
Cisco Catalyst 9200
Cisco Catalyst 9300
Cisco Catalyst 9400
Cisco Catalyst 9500
Cisco Catalyst 9600
Cisco Catalyst 8000
Arista 7050
Arista 7280
Arista 7500
Cisco IOS-XE
Arista EOS
BGP
OSPF
EIGRP
HSRP
VRRP
VLANs
STP
MST
Rapid-PVST
EtherChannel

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