Mortgage Operations and Administrator

Company Description Taurus Mortgage Capital Inc. is dedicated to helping Canadians achieve their goal of successful home ownership. The company focuses on simplifying the complex options and choices that home buyers face, providing clear guidance at every step. Taurus emphasizes a transparent mortgage process, ensuring clients understand their decisions and feel confident. The team is committed to creating a positive, enjoyable experience for each client, building trust through personalized service and support.

Role Description The Mortgage Operations and Administrator role is a full-time, on-site position based in Markham, ON. This role is responsible for supporting daily mortgage operations, including processing applications, verifying documentation, and maintaining accurate records in internal systems. The individual will coordinate with lenders, brokers, and clients to ensure files move efficiently through underwriting and approval stages, while monitoring timelines and following up on outstanding items. The role includes handling administrative tasks such as preparing correspondence, organizing client files, updating databases, and assisting with reporting. The Mortgage Operations and Administrator will also provide responsive customer service by answering inquiries, clarifying process steps, and supporting the overall client experience.

Qualifications

• Strong analytical skills to review documentation, identify discrepancies, and support accurate mortgage processing.
• Effective communication abilities to interact clearly with clients, lenders, brokers, and internal team members.
• Experience in operations management to coordinate workflows, track file progress, and maintain process efficiency.
• Proficiency in administrative assistance tasks, including data entry, document management, scheduling, and reporting.
• Customer service skills to manage inquiries, resolve issues, and contribute to a positive client experience.
• Familiarity with mortgage or financial services environments is an asset.
• Comfort using office productivity software and mortgage or CRM systems.
• Strong attention to detail, organizational skills, and ability to prioritize multiple tasks.
• Ability to work collaboratively in an on-site team setting and uphold confidentiality and compliance standards.