Customer Service Representative

Company Description TBMS Warehouse Inc. is a family-owned and operated fulfillment center and third-party logistics (3PL) warehousing facility with industry experience dating back to 1991. Located in South Surrey near the Canada–USA border, the company offers convenient access to major highways and ports across the lower mainland. TBMS focuses on reliable, efficient warehousing and fulfillment services for a diverse client base. Team members work in a busy but supportive environment where accuracy, safety, and customer satisfaction are core priorities.

Role Description The Customer Service Representative is a full-time, on-site role based in Surrey, BC. This role involves responding to customer inquiries by phone and email, providing order status updates, and resolving service issues in a timely, professional manner. Day-to-day tasks include coordinating with warehouse and logistics teams, updating customer records, processing service requests, and ensuring documentation is accurate and complete. The representative will track and follow up on customer orders, proactively communicate delays or changes, and support continuous improvement of the customer experience. The role requires consistent, clear communication, attention to detail, and a strong commitment to customer satisfaction in a fast-paced environment.

Qualifications

• Strong customer service skills with experience supporting Customer Service Representatives and Customer Support functions.
• Ability to maintain and improve Customer Satisfaction through timely issue resolution and clear communication.
• Experience delivering high-quality Customer Service and managing overall Customer Experience in a logistics, warehousing, or related environment.
• Excellent verbal and written communication skills in English, with active listening and conflict-resolution abilities.
• Proficiency with basic office software (e.g., email, spreadsheets, CRM or order management systems).
• Strong organizational skills, accuracy in data entry, and ability to prioritize tasks in a high-volume setting.
• Collaborative mindset with the ability to work effectively with operations, shipping, and management teams on-site.
• Previous experience in customer-facing roles; experience in warehousing, logistics, or fulfillment is an asset.