Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Sep 29, 2026

Hiring at a glance

View jobs

Open jobs: 1,670
Employers: 481

Advertised starting pay

Average starting payCAD / hour: $18.45Across 225 listings
Average starting payCAD / year: $47,256Across 37 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%28 listings
Hybrid: 7%124 listings
On-site: 91%1,516 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (237), Farm Boy Inc. (174), Shoppers Drug Mart (68).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 24 days ago
Customer Service Representative
Farm Boy Inc.
Toronto, ON
Up to $18 CAD / hour
Full-time
Added 27 days ago
Customer Service Representative
Farm Boy Inc.
Collingwood, ON
From $17.6 CAD / hour
Part-time
Added 21 days ago
Customer Service Representative
U-Haul
Port Moody, BC
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a…
Added 1 month ago
Customer Service Representative - Nanaimo
Enterprise Holdings
Nanaimo, BC
$21.5 CAD / hour
Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 1 month ago
Customer Service Representative - Smithers
Enterprise Holdings
Smithers, BC
$20.9 CAD / hour
Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 1 month ago
Customer Service Associate  - Seasonal position
La Maison Simons
Quebec, QC · Vieux-Québec
Part-time
Added 27 days ago
Web Customer Service Associate
La Maison Simons
Edmonton, AB · Londonderry Mall
Full-time
Added 27 days ago
Customer Service Representative - Smithers
Enterprise
Smithers, BC
Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 27 days ago
Customer Service Representative - Terrace
Enterprise
Terrace, BC
Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 27 days ago
Customer Service Representative - Nanaimo
Enterprise
Nanaimo, BC
Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 27 days ago
Customer Service Representative - Simcoe
Enterprise
ON · Simcoe, ON
Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 27 days ago
Customer Service Representative
Farm Boy Inc.
London, ON
$17.6 CAD / hour
Part-time
Added 1 month ago
Customer Service Agent Casual
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Department/Branch: Community Services, Customer Service
Added 29 days ago
Customer Service Representative (Casual, On-Site)
Nch’ḵay̓ Development Corporation
Squamish, BC
Part-time
This entry-level service position is responsible for selling retail-related products to members and the public. The incumbent performs basic duties according to well-defined policies and…
Added 1 month ago
Client Service Representative (Hourly)
CIBC
Arborg, MB
Part-time
Added 27 days ago
Customer Service Representative - Milwaukee Tool
Techtronic Industries Canada Inc.
Saskatoon, SK
Full-time
Added 24 days ago
Customer Service Representative
Fresh Prep Foods Inc
Montreal, QC
$45,000 to $50,000 CAD / year
Full-time
Added 27 days ago
Customer Service Agent
VGW
Toronto, ON
$55,000 to $61,000 CAD / year
Full-time
We have an exciting opportunity to join our Customer Service Ops team in Toronto and are currently looking for a Customer Service Agents to join the team.
Added 27 days ago
Customer Service Associate I
Bausch + Lomb
ON · Ontario, Canada
Full-time
Added 24 days ago
Customer Service Representative
Farm Boy Inc.
Toronto, ON
From $17.6 CAD / hour
Part-time
Added 24 days ago
Customer Service Associate -Bilingual
J.D. Irving, Limited
Saint John, NB
Full-time
Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.
Added 25 days ago
Customer Service Representative
Circle K
NB
Part-time
As a Customer Service Representative, you will enjoy:
Added 25 days ago
Customer Service Representative
Bunzl Canada
Victoria, BC
Full-time
The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple…
Added 27 days ago
Bilingual Customer Service Representative
Altis
Montreal, QC
$21 to $24 CAD / hour
Contract
Added 27 days ago
Client Service Representative - Edmonton Namao
ATB Financial
Edmonton, AB
Full-time

TC Transcontinental

Bilingual Customer Service Representative

275 Wellington Street East, Aurora, ON, L4G 6J9, Canada

Job type: Full-time
Apply by: Aug 9, 2027
Experience: Minimum 2 years of relevant customer service experience, in a fast-paced environment - supply chain position would be an important asset
Posting language: English
Posted: Aug 9, 2026

Apply About employer

Applications open in a new tab.

Original job description

Overview

Create value at TC Transcontinental.

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We have been driving innovation since 1976.

Founded 50 years ago and 4,000 employees strong, Transcontinental Inc. (TSX: TCL.A TCL.B), known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing.

Driven by the vision of a more informed, educated and prosperous society, TC Transcontinental propels its clients' success across the retail, education, book and information industries.

With agility, creativity and boldness, we design and deliver innovative, high-value products and services.

We are currently looking for a Bilingual Customer Service Representative to join our team. In this role, you will respond to phone and email inquiries regarding store level marketing and customer programs, marketing related issues, and other customer service-related activities. Hybrid work mode.

This position is currently open and reflects a replacement position due to an internal transfer, promotion, or departure.

The salary range for this position is $43,880 to $54,850 per year, commensurate with experience, education, and internal equity. This range is provided to ensure clarity and promote equitable access to employment opportunities.

Responsibilities

When your actions lead to success:

Provide first-level customer service for stores and central office and resolve issues in a prompt and eﬃcient manner to achieve a high level of customer satisfaction.
Oversee and support the entire sales order cycle - from input to delivery - to ensure seamless execution of orders.
Log calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department as necessary.
Maintain a high level of knowledge and adherence to the Call Centre Key Performance Indicators (KPI’s).
Identify recurring issues to determine and document possible solutions, assist with their prompt resolution, and liaise with internal departments to ensure issues are resolved and service level agreements are maintained.

Qualifications

When your expertise drives us:

Post-secondary education completed
Minimum 2 years of relevant customer service experience, in a fast-paced environment - supply chain position would be an important asset
Proficient computing skills using Microsoft Office
Proficient in CRM platform, inventory management system, and online web portal
Must be fluent in English and French with the ability to communicate effectively and professionally with customers and employees, both orally and writing.
Professional manners, tact, diplomacy, discretion, excellent attention to detail and a high level of accuracy
Adaptable to set and prioritize work with varying exceptions
Demonstrated level of initiative and judgment to organize and prioritize tasks, workload and projects

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive - at work and at home. Our offerings include:

Competitive compensation with performance-based incentives and retirement savings plans with company match
Customizable group benefits including health, dental, life, disability, and travel insurance
Paid time off
Employee perks such as discounts on insurance, wireless plans, travel, and more
Career development opportunities
A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is committed to fair, transparent, and equitable hiring practices. We disclose that no artificial intelligence (AI) tools or automated decision-making systems are used in our recruitment or selection process.

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment - promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent@tc.tc.

Send us your application. Create something with TC Transcontinental.

Apply About employer

More about this job

Responsibilities

The representative will provide first-level customer service for stores and the central office while resolving issues efficiently. They are also responsible for overseeing the sales order cycle and maintaining accurate records in tracking systems.

Requirements

Candidates must have completed post-secondary education and possess at least two years of relevant customer service experience. Proficiency in Microsoft Office, CRM platforms, and fluency in both English and French are required.

Skills

Customer service
Bilingual
English
French
Microsoft Office
CRM platform
Inventory management
Communication
Attention to detail
Problem solving
Order cycle management
Data entry
Time management
Interpersonal skills

Benefits

Competitive compensation
Performance-based incentives
Retirement savings plans
Company match
Health insurance
Dental insurance
Life insurance
Disability insurance
Travel insurance
Paid time off
Insurance discounts
Wireless plan discounts
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Marketing
Retail
Supply Chain
CRM
Inventory Management
Microsoft Office
Order Cycle
KPI
Call Centre
Communication
Data Entry
Administration
Printing
Publishing

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