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Added 30 mins ago
RB
Banking Advisor Intern
Royal Bank of Canada
Dawson Creek, BC
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 43 mins ago
EP
Field Service Technician
East Penn Canada: Backup Power Division
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and…
Added 43 mins ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
…to provide holistic and comprehensive services to best serve client needs. This team will be based in Surrey and support specific clients living in the…
Added 1 hour ago
A
Everyday Banking Advisor - Westlock
ATB
Westlock, AB
- Full-time
Ready to Make a Real Difference? Join ATB as an Everyday Banking Advisor!
Added 1 hour ago
A
Senior Wealth Advisor
ATB
Calgary, AB
- Full-time
…award-winning financial institution. As a Senior Financial Advisor at ATB Wealth, you aren’t just managing portfolios - you are crafting legacies. You are the architect of your clients’…
Added 1 hour ago
A
Senior Wealth Advisor
ATB
Edmonton, AB · Fort Saskatchewan, AB · Leduc, AB · Sherwood Park, AB · Spruce Grove, AB · St. Albert, AB
- Full-time
As ATB's next Senior Financial Advisor, Imagine running your own enterprise, but with the backing, support, and resources of an award-winning financial institution. As a Senior Financial…
Added 1 hour ago
Paid Services Beauty Advisor II - Part Time
sephora.com
Richmond Hill, ON
The Paid Service Beauty Advisor is a certified beauty services expert who delivers personalized, paid beauty services within the Beauty Studio while creating an inclusive, elevated client…
Added 1 hour ago
P
Principal, Hydrotechnical
Proven
Vancouver, BC
- Full-time
…to regulatory and professional scrutiny. Our sector VPs own client relationships and growth. You carry no sales…
Added 1 hour ago
PC
Cloud Architecture & Engineering, Director
PwC Canada
Toronto, ON
- Full-time
…solvers, helping to solve business issues, deliver high-quality client service and operational efficiency. Responsibilities include but are not limited…
Added 1 hour ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 1 hour ago
RB
Associate Advisor
Royal Bank of Canada
Calgary, AB
- Full-time
Leverage your talent for planning to facilitate, in partnership with the Investment Advisor, meetings and events for the Investment Advisor with their clients and prospects. Drawing on your…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Prince Albert, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
FI
Project Manager
Fero International Inc.
Stoney Creek, NB
- Full-time
…management to drive successful project outcomes and exceed client…
Added 2 hours ago
PC
Principal, Hydrotechnical
PRI Consultants
Vancouver, BC
- Full-time
…to regulatory and professional scrutiny. Our sector VPs own client relationships and growth. You carry no sales…
Added 2 hours ago
R
Associate
RBC
Vancouver, BC
- Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 2 hours ago
C
Account Executive, Enterprise
Clio
Toronto, ON
- Full-time
Prepare and deliver tailored sales presentations and product demonstrations that address specific client needs and use cases to convey the unique value proposition of the Clio platform.
Added 2 hours ago
S
Paid Services Beauty Advisor II - Part Time
Sephora
Richmond Hill, ON
- Part-time
The Paid Service Beauty Advisor is a certified beauty services expert who delivers personalized, paid beauty services within the Beauty Studio while creating an inclusive, elevated client…
Added 2 hours ago
CS
Emergency and Continuity Management Specialist
CCEM Strategies Ltd.
Vancouver, BC
- Full-time
Be a trusted advisor and partner to our clients; personify their best interests when determining how CCEM can add the most value to improve their resilience, and guide them through each…
Added 2 hours ago
A
Customer Support Advisor
Achievers
Toronto, ON
- Full-time
A Customer Support Advisor is a highly skilled, customer-focused professional responsible for delivering exceptional support to both program administrators (clients) and members. This role…
Added 3 hours ago
HW
Operations Administrator
Harbourfront Wealth Management
Vancouver, BC
- Full-time
…investment counsel, asset manager, U.S. Registered Investment Advisor (RIA) and insurance company. At Harbourfront Wealth, our core values start with the belief that great people make great…
Added 3 hours ago
B
Wealth Planning Advisor- Quality & Support
BMO
Toronto, ON
- Full-time
The Wealth Planning Advisor (WPA) reviews financial plans for quality, accuracy and consistency; provides coaching to front-line Wealth Professionals and internal planning partners; and…
Added 3 hours ago
HW
Account Processing Associate
Harbourfront Wealth Management
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
…investment counsel, asset manager, U.S. Registered Investment Advisor (RIA) and insurance company. At Harbourfront Wealth, our core values start with the belief that great people make great…
Added 3 hours ago
R
Associate Advisor
RBC
Calgary, AB
- Full-time
Leverage your talent for planning to facilitate, in partnership with the Investment Advisor, meetings and events for the Investment Advisor with their clients and prospects. Drawing on your…
Added 3 hours ago
Aviation Infrastructure Program Leader / Design Director
Mott MacDonald
Toronto, ON
Serving as a trusted senior advisor to client executives, airport authorities, delivery partners, and key stakeholders.
Added 3 hours ago
RB
Banking Advisor
Royal Bank of Canada
Hanna, AB
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…

Alternative Dispute Resolution (ADR) Consultants

Calgary, AB, Canada
AB, Canada
Burlington, ON, Canada
Markham, ON, Canada

$79,100 - $111,700 CAD · Full-time

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Job details

Pay: $79,100 - $111,700 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

Line of Business:

TD Insurance

Pay Details:

$79,100 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. We help protect clients from the “accidents of life” with products including life, health, home, auto, and travel insurance.

With over 3 million clients and a national presence, we offer the opportunity to be part of a stable, growing organization where your expertise can make a meaningful impact.

At TD Insurance, we are committed to fostering an inclusive environment where talent is supported, development is encouraged, and careers can truly grow.

Job Responsibilities:

Under minimal supervision contribute to sustained revenue growth and profitability objectives of the business, handle and proactively manage with a high level of technical expertise disputes that arise from Accident Benefit claims.
Responsible for the management of Accident Benefit disputes, following established claims settlement and case reserving policies, while ensuring regulatory compliance and coverage interpretation throughout the resolution of the claim. Emphasis is placed on delivering an optimal client experience during the dispute handling of claims while ensuring fair equitable resolutions to all claims.
Provides Accident Benefit claims technical expertise coaching for colleagues within the unit working closely with the regional and national claims management teams. Emphasis is placed on working in a team environment that supports individual learning and development and the achievement of goals and objectives while creating and maintaining a positive and motivating work environment.
An additional key responsibility of the successful candidate will involve acting as a Specialist Complex Claims Advisor Accident Benefits, act with a sense of urgency in identifying and meeting client needs. This includes ensuring timely & thorough investigation of claims involving predominantly complex issues and/or high exposures, identifying client eligibility and/or entitlement, and ensuring quick access to all available benefits in order to promote treatment and recovery, and to help the client return to optimal function.
Responsible for case handling of claims involving predominantly complex issues and/or high exposures including catastrophic injuries; priority of payment, loss transfer and loss reserving.
Some participation may be required in large loss meetings, mediations, arbitrations and litigations.
Ensure accurate and timely reserves and take a total cost management approach to claims.
Record and verify information and documentation from all available sources to ensure a thorough and complete compilation of facts required to resolve the claim; and identify potential coverage issues and/or recovery/liability opportunities.

Additional responsibilities:

Using established protocols, analyze and evaluate facts of an individual case to assess the benefits available to the client.
Make good decisions based upon a mixture of analysis, wisdom, experience, and judgement.
Read and remain current and up to date on case law, legal changes and recent settlements which affect accident benefit claims.
Apply departmental protocols to ensure efficient, productive and cost-effective results.
Meet productivity objectives set by the department in terms of pending file count and open/close ratio

Job Requirements:

Post-secondary education
Advanced insurance-related designations (CIP/FCIP) would be an asset
5-7 years relevant and progressively more responsible Accident Benefit claims work experience, case managing complex Accident Benefit claims with your exceptional technical skills.
Advanced knowledge of principles and methods pertaining to the resolution of claims
Knowledge of claims management practices, company operations and policies
Strong relationship builder
A proven collaborative approach to problem solving, decision-making and communication with a broad range of audiences
Effective communication skills including facilitation, consultation, negotiation, and persuasion
Demonstrated ability to collaborate, coach, counsel and train Advisors
Strong team player, works well under pressure and ability to deal effectively with change
Superior organizational and time management skills
Ability to identify significant business risks/opportunities and controls/enabler

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Manage and resolve Accident Benefits disputes and complex, high-exposure claims, including catastrophic injuries, while ensuring fair outcomes, regulatory compliance, accurate reserves, and effective cost management. Investigate claims, assess eligibility and coverage, coordinate access to benefits, and provide technical coaching to colleagues while participating in mediations, arbitrations, and litigation as needed.

Requirements

Post-secondary education is required, and advanced insurance designations such as CIP or FCIP are an asset. Candidates should have 5–7 years of progressively responsible Accident Benefits claims experience, including complex case management, strong technical claims knowledge, and effective communication, collaboration, coaching, and organizational skills.

Skills

Complex Claims Handling
Claims Investigation
Coverage Interpretation
Case Reserving
Regulatory Compliance
Claims Settlement
Risk Assessment
Loss Reserving
Negotiation
Facilitation
Communication
Coaching And Training
Collaboration
Time Management

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Accident Benefits
Claims Management
Complex Claims
Catastrophic Injuries
Claims Investigation
Claims Settlement
Case Reserving
Loss Reserving
Coverage Interpretation
Regulatory Compliance
Client Eligibility
Priority Of Payment
Loss Transfer
Recovery Opportunities
Liability Assessment
Total Cost Management
Case Law
Mediation
Arbitration
Litigation
CIP
FCIP
Claims Protocols
Technical Coaching
Negotiation

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