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Added 18 mins ago
MC
Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck Canada
ON · Ontario, Canada
- Full-time
…axé sur le développement, la négociation et la croissance de relations à long terme ainsi que des occasions d’affaires liées à nos produits et services en santé…
Added 18 mins ago
MC
Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck Canada
Calgary, AB
- Full-time
…axé sur le développement, la négociation et la croissance de relations à long terme ainsi que des occasions d’affaires liées à nos produits et services en santé…
Added 18 mins ago
MC
Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck Canada
AB · Edmonton, AB
- Full-time
…axé sur le développement, la négociation et la croissance de relations à long terme ainsi que des occasions d’affaires liées à nos produits et services en santé…
Added 18 mins ago
MC
Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck Canada
Kirkland, QC
- Full-time
…axé sur le développement, la négociation et la croissance de relations à long terme ainsi que des occasions d’affaires liées à nos produits et services en santé…
Added 19 mins ago
K
Functional Manager - ServiceNow
KPMG
Ottawa, ON · Toronto, ON · Boisbriand, QC · Brossard, QC · Montreal, QC · Quebec, QC
- Full-time
…complement our projects. This enables us to deliver an unparalleled client experience and help our clients achieve their objectives…
Added 19 mins ago
K
Manager - ServiceNow Solution Architect
KPMG
Ottawa, ON · Toronto, ON · Boisbriand, QC · Brossard, QC · Montreal, QC · Quebec, QC
- Full-time
…complement our projects. This enables us to deliver an unparalleled client experience and help our clients achieve their objectives…
Added 19 mins ago
K
Senior Manager, Financial Due Diligence, Transaction Services
KPMG
Halifax, NS
- Full-time
As a Senior Manager, Transaction Services, you will collaborate in multi-disciplinary teams and apply your professional and technical skills on a wide variety of transactions at different…
Added 49 mins ago
KC
Senior Manager, Financial Due Diligence, Transaction Services
KPMG Canada
Halifax, NS
- Full-time
As a Senior Manager, Transaction Services, you will collaborate in multi-disciplinary teams and apply your professional and technical skills on a wide variety of transactions at different…
Added 50 mins ago
Management and Sales Trainee
Sherwin-Williams
Courtenay, BC
…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 1 hour ago
BT
Boom Truck Operator & Arborist Crew Leader
Bartlett Tree Experts
Delta, BC
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 1 hour ago
TU
Workplace Health Specialist
The University of British Columbia
Kelowna, BC
- $8,087.08 to $12,117.08 CAD / month
- Part-time
Reports to the Manager, Workplace Health and Wellbeing.
Added 1 hour ago
AC
Accounts Payable Coordinator
Aston Carter
Calgary, AB
- $20 to $23 CAD / hour
- Contract
Our client is seeking an Accounts Payable Coordinator to support high-volume accounts payable operations within a fast-paced corporate environment. This role is responsible for processing…
Added 1 hour ago
G
Event Venue Supervisors
GoodWork.ca
Toronto, ON
- Full-time
Ensuring client and guest satisfaction throughout the event.
Added 1 hour ago
AC
Accounts Payable Coordinator
Aston Carter
Vancouver, BC
- $20 to $23 CAD / hour
- Contract
Our client is seeking an Accounts Payable Coordinator to support high-volume accounts payable operations within a fast-paced corporate environment. This role is responsible for processing…
Added 1 hour ago
AC
Accounts Payable Coordinator
Aston Carter
AB · Edmonton, AB
- $20 to $23 CAD / hour
- Contract
Our client is seeking an Accounts Payable Coordinator to support high-volume accounts payable operations within a fast-paced corporate environment. This role is responsible for processing…
Added 1 hour ago
T
Représentant(e) Bilingue, Centre de contact, Services bancaires canadiens, Cartes de Credit
TD
Montreal, QC
- Full-time
…location for in-person team events and experiences. The hiring manager will provide more information about how this works for their…
Added 1 hour ago
T
Customer Experience Associate
TD
Victoria, BC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 1 hour ago
T
Customer Experience Associate - Spanish, Punjabi and/or French Language Skills and Asset
TD
Sooke, BC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 2 hours ago
H
Assistant Manager, Full Time
Havergal
Edmonton, AB
- Full-time
Now, if you were to come on board as an Assistant Catering Manager, we’d ask you to do the following for us:
Added 2 hours ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 2 hours ago
T
Customer Experience Associate - Spanish Language Skills an Asset
TD
Vancouver, BC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 2 hours ago
PG
HVAC Apprentice
Plan Group Inc.
Ottawa, ON
- Full-time
Support the Service Manager to provide clients with the most efficient solutions
Added 2 hours ago
AI
Technical Sales Representative
Applied Industrial Technologies - Canada
Surrey, BC
- Full-time
In this relationship-based sales role you will report to the General Manager and will assist in maintaining commitments as we expand. You will grow your territory (and your earnings!) by…
Added 3 hours ago
RP
Operations Manager
RECRUITMENT PARTNERS INC.
Nisku, AB
- Full-time
Our client is seeking an Operations Manager to oversee transportation and logistics operations across Canada and the United States. This hands-on leadership role is responsible for ensuring…
Added 3 hours ago
T
Senior Personal Banker Trainee - Investing
TD
Burnaby, BC
- Full-time

Bilingual Contact Center Rep II, Digital Services

Ottawa, ON, Canada
Markham, ON, Canada

$45,700 - $61,000 CAD · Full-time

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Job details

Pay: $45,700 - $61,000 CAD
Job type: Full-time
Apply by: Oct 30, 2026
Experience: 1+years of relevant experience
Posting language: English
Posted: Oct 6, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
Identify customer needs and determine solutions to customer problems
Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services

SHAREHOLDER

Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Promote full suite of products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or hig- risk transactions / activities as necessary
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires developed knowledge and skills to offer service and advice for a range of product and services
Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
Provides recommendations and guidance to customers and / or internal partners
Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
Understands how the team integrates with others to accomplish business objectives
Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
Requires full proficiency gained through job related training to perform a range of activities
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

High School diploma, Undergraduate degree and/or
1+years of relevant experience
Must be bilingual in English and French
NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provide exceptional customer service and advice regarding financial products and digital banking services. Identify customer needs, process transactions accurately, and contribute to business growth through referrals and operational excellence.

Requirements

Requires a high school diploma or undergraduate degree with at least one year of relevant experience. Candidates must be bilingual in English and French.

Skills

Customer service
Financial transactions
Product knowledge
Problem solving
Bilingualism
Digital banking
Communication
Relationship management
Operational excellence
Teamwork

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Digital Banking
Bilingual
Personal Banking
Commercial Banking
Transaction Processing
Operational Excellence
Client Relations
Cross-selling
Risk Management
Compliance
Performance Management
Knowledge Transfer

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