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Added 1 min ago
SC
Directeur(trice) des ventes | Sales Manager
Service Corporation International
Montreal, QC
- Full-time
Connaissances de systèmes de gestion de la relation client (CRM), un atout
Added 1 min ago
Manager, Retail Media Network (12-Month Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Halifax, NS
We are looking for a Retail Media Network Manager (12-Month Contract) to lead the strategy, operations, and growth of EM+. This role will drive cross-functional collaboration, optimize RMN…
Added 2 mins ago
KE
Electrical Maintenance Supervisor
Kitchener Executive Consultants Inc
Sault Ste. Marie, ON
- Full-time
There are multiple opportunities available to join our Client's team across 3 departments; Rolling Mill, NDT, and Electrical Patrol operations. The Electrical Maintenance Supervisor…
Added 2 mins ago
CC
Senior Ecommerce Specialist
Cheil Canada
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Contract
…channel. This includes planning and execution of e-Commerce site development, content management, content development, new product launch, sales and promotion planning, marketing, SCM,…
Added 2 mins ago
KE
Senior Program Manager
Kitchener Executive Consultants Inc
Cambridge, ON
- Full-time
The Senior Program Manager will direct engineering activities encompassing Advanced Product Quality Planning (APQP), manufacturing process development, technical risk assessments, new…
Added 16 mins ago
T
Financial Planner - Edmonton
TD
AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 16 mins ago
NC
Business Automation Developer
NAV CANADA
Ottawa, ON
- Full-time
…The developer contributes throughout the end-to-end software development lifecycle, including solution design, development, testing, deployment, support, enhancement, and lifecycle…
Added 16 mins ago
T
Personal Banking Associate (Full time)- Cap- Rouge
TD
Quebec, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 16 mins ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 16 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Perspectives d'avenir/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Blainville, QC · Laval, QC · Rouyn-Noranda, QC
- Full-time
…plan financially for the various stages of life. Our Advisor Development Program is designed to prepare you for a successful launch to an advisory career at Sun…
Added 16 mins ago
D
Manager
Desjardins
Levis, QC
- Full-time
…manage people and performance, produce reports and ensure member/client satisfaction. Your role involves using your ability to make quality decisions and build effective teams to manage a…
Added 16 mins ago
C
Engineering Manager, API Development
CIBC
Toronto, ON
- Full-time
Join the Digital and CX Technology team as an Engineering Manager, API Development, where you’ll lead a team of skilled API developers supporting CIBC’s online and mobile banking platforms.…
Added 16 mins ago
CG
Investment Advisor Assistant
Canaccord Genuity Group Inc.
Ottawa, ON
- Full-time
…Ottawa. Led by established Senior Wealth Advisor and Portfolio Manager Brian Lonsdale, the group serves individuals, families and businesses with a forward-thinking approach grounded in…
Added 16 mins ago
B
Financial Planner
BMO
Surrey, BC
- Full-time
…solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings…
Added 16 mins ago
Sales Account Executive
Aspen Technology
Montreal, QC
…pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across…
Added 16 mins ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business…
Added 31 mins ago
Senior Manager, Managed Asset Program (12 month contract)
Scotiabank
Toronto, ON
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 31 mins ago
AG
Senior Buyer
Adelphi Group
Toronto, ON
- Full-time
…various clients, as well as assisting the Supervisor/Senior Manager in preparing all written documents (e.g. pre-buy, post buy, etc.). This role requires you to work as part of an…
Added 31 mins ago
RI
DSM Evaluation Manager - EM&V
Resource Innovations
Remote, Canada
- Full-time
- Remote
Resource Innovations is looking for an experienced DSM Evaluation Manager to join our expanding team. In this role, you will provide technical support and project management services within…
Added 31 mins ago
SS
Environmental Hygiene Project Manager, Hybrid- Ottawa, Ontario, Canada
SCM Services d’assurances
Ottawa, ON
- Full-time
Client engagement and participation in business development activities
Added 31 mins ago
S
Senior Power Systems Engineer
Stantec
Fredericton, NB
- Full-time
Stantec is looking for an Electrical Engineer with versatility to support our various client's needs. As a member of the Atlantic Region Delivery Center team based in Fredericton, NB, the…
Added 31 mins ago
QP
Property Accountant
QuadReal Property Group
Toronto, ON
- Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 31 mins ago
HR
Food Store Manager
Hughes Recruitment & Strategy Collective
Moosomin, SK
- Full-time
As the Food Store Manager, you'll step into an established operation with a strong team and a positive workplace culture worth preserving. You'll lead five department managers, support…
Added 31 mins ago
HI
Manager, E,I&C
Halyard Inc.
Toronto, ON
- Full-time
Reporting to the Senior Manager, Engineering, the incumbent will be an experienced Electrical or Instrumentation/Controls Engineer responsible for leading and managing the electrical,…
Added 46 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
…for the performance and management of an operations team and client relationships. This person manages and supports day to day operations to ensure service level agreements are met and…

Bilingual Contact Center Rep IV, TDIGI (Crémazie)

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2+ years relevant experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Montréal, Quebec, Canada

Hours

35

Line Of Business

Personal & Commercial Banking

Pay Details

NA - NA CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Provide sound advice with every customer interaction, contributing to an exceptional customer experience
Provide courteous, efficient, and professional customer service to ensure inquiries, advice and/or issues are managed promptly and effectively under all conditions
Engage customers/partners in conversation to understand and by asking deeply curious and thoughtful questions to meet their current and future products/ advice and/or service needs by proactively providing them with information/advice/guidance
Offer advanced knowledge and/or advice/guidance as it relates to their respective business area
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of Customer/partner life cycle needs
Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners

SHAREHOLDER

Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / advice opportunities and referrals, to increase profitability and enable business growth
Promote and offer full suite of products, advice, services and banking capabilities
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
Identify, suggest and actively participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires specialized expertise to provide customer /partner support on complex transactions, activities and product feature advice and guidance
Provide exceptional inbound and/or outbound advice and/or service support to customers/partners on a range of moderate to high complexity financial products and services
Acts as an advice process/product expert to customers and/or internal partners
Identifies complex problems and formulates the most appropriate solution and escalates if necessary
Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared objectives
Has direct impact on the quality of the duties performed, or services provided, to the advice team and the unit supported
Implements advice and customer service procedures and approaches to complete work
Requires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptions
Generally requires specific formal certifications at this level of expertise
Generally reports to a Team Manager

Experience & Education

Undergraduate degree and/or
2+ years relevant experience
Must be bilingual in English and French
NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

Provide bilingual customers with professional support and advice on financial products and services, resolve complex inquiries, and identify relevant cross-selling or referral opportunities. Support business objectives by completing accurate processes, managing risk, following regulations, and contributing to team development and process improvements.

Requirements

An undergraduate degree and/or at least two years of relevant experience is required. Candidates must be bilingual in English and French; role-specific accreditations or licenses may also be required depending on the business supported and regulatory requirements.

Skills

Bilingual Customer Service
Financial Product Advice
Active Listening
Needs Assessment
Cross-Selling
Issue Resolution
Risk Management
Regulatory Compliance
Transaction Processing
Documentation Accuracy
Process Improvement
Teamwork
Coaching and Knowledge Sharing

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal and Commercial Banking
TD Insurance
Customer Service
Financial Products
Financial Advice
Inbound Support
Outbound Support
Customer Relationships
Cross-Selling
Referrals
Complex Transactions
Customer Lifecycle
Operational Excellence
Risk Management
Regulatory Compliance
Due Diligence
Process Improvement
Transaction Accuracy
Documentation
Teamwork
Knowledge Transfer
Performance Management
Bilingual English and French

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