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Added 11 mins ago
T
Customer Experience Associate
TD
London, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 11 mins ago
T
Customer Experience Associate
TD
Mississauga, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 11 mins ago
TB
Store Lead
Tailored Brands
Oakville, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 40 mins ago
Senior Product Manager - Lifecycle & Growth (Apex Legends)
Electronic Arts
Vancouver, BC
As a Senior Product Manager on Apex Legends, you will own how we reach players, bring them back, and keep them playing, across in-game messaging, email, web and creator channels.
Added 55 mins ago
B
Senior Associate, Account Transfers
BMO
Toronto, ON · YNG
- Full-time
Collaborates in the development / implementation of new processes/systems and changes / improvements to existing systems and processes.
Added 55 mins ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Since pioneering AI-powered building envelope analytics in 2019, following research and development that began in 2010, QEA Tech has completed over 1,000 large-scale projects across three…
Added 1 hour ago
T
Personal Banking Associate
TD
Richmond, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
A
Government Relations Manager
ATB
Edmonton, AB · Calgary, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 1 hour ago
S
Operations Consultant - Full Time
sephora.com
Saint John, NB
- $17.65 to $22.05 CAD / hour
- Full-time
…bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend…
Added 1 hour ago
S
Asset Protection Partner
sephora.com
Edmonton, AB
- $25 to $30 CAD / hour
- Full-time
…bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend…
Added 1 hour ago
TB
Assistant Manager
Tailored Brands
Nanaimo, BC
- Full-time
As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a…
Added 1 hour ago
TB
Store Lead
Tailored Brands
Toronto, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 1 hour ago
M
Solution Engineer Manager
Microsoft
Toronto, ON
- Full-time
Continuous Learning: Invest in your own professional development and protect time for team learning.Encourage the team to earn certifications. Recognize achievements and share customer…
Added 1 hour ago
SC
store manager, St. Thomas, ON
Starbucks Coffee Company
St. Thomas, ON
- $59,400 to $78,450 CAD / year
- Full-time
Learning and development programs to fuel your career
Added 1 hour ago
SC
store manager, Grimsby, ON
Starbucks Coffee Company
Grimsby, ON
- $59,400 to $78,450 CAD / year
- Full-time
Learning and development programs to fuel your career
Added 1 hour ago
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Sales Associate
Staples Canada
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
S
Community Support Worker - Kelowna
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Kelowna, BC
- Part-time
Strive offers fully paid benefits benefits*, great learning and development opportunities, and an engaging, positive environment for a long-term career.
Added 1 hour ago
V
Specialist, Data Developer
Vale
Canada
- Full-time
…transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with…
Added 1 hour ago
NS
Physiotherapist Resident - Rehabilitation & Supportive Care Services
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Halifax, NS
- Full-time
Reporting to the Program Manager of the Person-Centered Ambulatory Care department within the Rehabilitation and Supportive Care Services portfolio, the Physiotherapist working in…
Added 1 hour ago
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Nova Scotia Health Authority
Dartmouth, NS
- Full-time
The physiotherapist works under the supervision of a CZ Manager and is a member of the interdisciplinary Seniors Care Team responsible for providing service to seniors >65 years of age in…
Added 1 hour ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Added 1 hour ago
NB
Account Manager, Business Flex
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AB · Edmonton, AB
- Full-time
Pursuing a career as a Flex Business Account Manager means being part of a dynamic team surrounded by experts. It also involves taking charge of entrepreneurial clients who contact Flex…
Added 1 hour ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
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Toronto, ON
- $116,000 to $156,000 CAD / year
- Full-time
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Added 1 hour ago
BP
Kitchen Manager (West Springs)
Boston Pizza
Calgary, AB
- Full-time
Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
Added 1 hour ago
OH
Lead, Methodologist, Analytics
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession

Bilingual (Englis/French) Contact Center Rep II

Markham, ON, Canada

$45,700 - $61,000 CAD · Full-time

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Job details

Pay: $45,700 - $61,000 CAD
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 1+years of relevant experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Work Location:

Markham, Ontario, Canada

Hours

37.5

Line Of Business

Personal & Commercial Banking

Pay Details

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
Identify customer needs and determine solutions to customer problems
Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services

SHAREHOLDER

Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Promote full suite of products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or hig- risk transactions / activities as necessary
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires developed knowledge and skills to offer service and advice for a range of product and services
Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
Provides recommendations and guidance to customers and / or internal partners
Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
Understands how the team integrates with others to accomplish business objectives
Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
Requires full proficiency gained through job related training to perform a range of activities
Generally reports to a Team Manager

Experience & Education

High School diploma, Undergraduate degree and/or
1+years of relevant experience
Must be bilingual in English & French
NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

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More about this job

Responsibilities

Provide bilingual customer service and advice on moderately complex banking products, resolve customer issues, process financial transactions, and identify appropriate product referrals or cross-selling opportunities. Follow operational and regulatory procedures, maintain accurate documentation, support process improvements, and contribute to team performance and customer experience.

Requirements

A high school diploma, undergraduate degree, and/or at least one year of relevant experience is listed as the education and experience background. Bilingual proficiency in English and French is required; role-specific accreditations or licenses may also be required depending on the business area and regulations.

Skills

Bilingual Communication
Customer Service
Financial Product Knowledge
Needs Assessment
Problem Solving
Digital Banking
Financial Transactions
Cross-Selling
Referrals
Risk Escalation
Regulatory Compliance
Documentation
Process Improvement
Teamwork
Communication
Relationship Building

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Customer Experience
Customer Service
Financial Products
Banking Services
Digital Banking
Financial Transactions
Customer Needs Assessment
Product Advice
Cross-Selling
Customer Referrals
Operational Excellence
Operating Policies and Procedures
Risk Escalation
Due Diligence
Regulatory Compliance
Documentation
Process Improvement
Performance Management
Knowledge Transfer
Teamwork
Bilingual English and French

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