Jobs in Canada

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Added 1 min ago
AC
Manager, National Tax Services
ACCA Careers
Langley (District), BC · City of Langley, BC
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 2 mins ago
D
Business Development Manager • Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 17 mins ago
V
Senior Project Lead
ValGenesis
Toronto, ON
- Full-time
…individual projects: you’ll bring customer insights into product development, strengthen delivery practices, and coach business analysts and process…
Added 32 mins ago
CB
Sous Chef
Canopy By Hilton Toronto Yorkville
Canada
- Full-time
At Canopy Toronto Yorkville, we believe exceptional hospitality starts with exceptional people. As Canada’s first Canopy by Hilton, we foster a welcoming culture where genuine connections,…
Added 32 mins ago
V
Senior Project Lead
ValGenesis
Toronto, ON
- Full-time
…individual projects: you’ll bring customer insights into product development, strengthen delivery practices, and coach business analysts and process…
Added 32 mins ago
MC
Retail Store Manager, Financial Services
Moomoo Canada
Vancouver, BC
- Full-time
The Store Manager is responsible for the ongoing performance of the assigned store, including team leadership, sales growth, client experience and relationships, daily operations, local…
Added 32 mins ago
Corporate Project Manager
VCNA
Toronto, ON
We are seeking a results-driven Corporate Project Manager to manage capital projects within our cement operations. The successful candidate will be responsible for assigned projects through…
Added 32 mins ago
M
Retail Store Manager, Financial Services
moomoo
Vancouver, BC
- Full-time
The Store Manager is responsible for the ongoing performance of the assigned store, including team leadership, sales growth, client experience and relationships, daily operations, local…
Added 47 mins ago
Fire Protection Engineer
Jensen Hughes
Mississauga, ON
Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics…
Added 1 hour ago
M
Senior Investment Consultant I
Mercer
Toronto, ON
- Other
This role will be based in Toronto and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
MA
Senior Investment Consultant I
Marsh Agency
Toronto, ON
- Full-time
This role will be based in Toronto and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
CB
Senior Merchandiser
Centric Brands
SK
- Full-time
…Centric Brands LLC has unparalleled expertise in product design, development and sourcing, retail and digital commerce, marketing, and brand building. The Company is headquartered in New…
Added 2 hours ago
TI
RPA & Power Platform with BSA
Themesoft Inc.
Toronto, ON
- Contract
Collaborate with business, technology, development, and testing teams to identify appropriate technical solutions and assess impacts to existing systems and processes.
Added 2 hours ago
F
Business Development Representative
Fiscal.ai
Remote, Canada
- $60,000 to $80,000 CAD / year
- Full-time
- Remote
Location: Toronto, Canada (3+ days per week in office)
Added 2 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 2 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 3 hours ago
FA
Business Development Representative
Fiscal AI
Toronto, ON
- $60,000 to $80,000 CAD / year
- Full-time
Location: Toronto, Canada (3+ days per week in office)
Added 3 hours ago
RB
Manager, Third Party Oversight
Rogers Bank
Toronto, ON
- Full-time
Reporting to the Sr. Manager Third Party Risk Managment & Vendor Oversight, the role is responsible for end to end systems operations and processing functions including the management and…
Added 3 hours ago
RB
Sr Mgr, Cred Risk Acquisition
Rogers Bank
Toronto, ON
- Full-time
We are looking for an experienced and highly analytical Senior Manager, Credit Risk Strategy, Acquisition to lead the development and optimization of credit card acquisition strategies.
Added 5 hours ago
S
Services Lead, Stores - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on…
Added 7 hours ago
JH
General Manager - Boutique Hotel
JRoss Hospitality Recruiters
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
JRoss Hospitality Recruiters is seeking an accomplished and entrepreneurial General Manager for an established hospitality organization in Toronto. This opportunity is well suited to a…
Added 7 hours ago
MA
Marsh Human Resources Manager
Marsh Agency
Toronto, ON
- Full-time
This role will be based in Toronto and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 8 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 8 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…

Bilingual Merchant Solutions Retention Specialist (STA 24mths)

Toronto, ON, Canada

$52,700 - $74,400 CAD · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $52,700 - $74,400 CAD
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Personal & Commercial Banking

Pay Details

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview:

Cards and Merchant Solutions is a leading provider of consumer and business payment products in Canada. TD offers a broad portfolio of Visa and Mastercard credit card products that are distributed nationally through its retail network, direct channels, and key co-brand partnerships, including Aeroplan. Through MBNA, TD also maintains a strong presence in the affinity and partnership credit card market, supporting a wide range of organizations and brands. As a trusted business partner, TD Merchant Solutions provides payment processing solutions and innovative payment technologies to businesses of all sizes across Canada, including many large national retailers.

Job Details

To support business growth and strengthen customer loyalty by engaging with merchants to retain their business and negotiate pricing, contractual terms, and overall account profitability. Leverages in-depth knowledge of products, services, and merchant solutions to identify customer needs, resolve concerns, and connect clients with appropriate internal partners. The Inbound Client Relations Specialist also supports additional business priorities and initiatives as required.

Job Requirements

Customer Experience

Deliver legendary customer experiences at every interaction while actively identifying opportunities to enhance the overall merchant experience.
Build strong relationships with merchants through active listening, empathy, and effective communication to foster customer loyalty and retention.
Resolve customer concerns efficiently and professionally, exercising sound judgment and escalating issues when appropriate.
Defuse escalated situations with confidence and professionalism while maintaining a positive customer relationship.
Promote and demonstrate TD's Comfort Promise by driving positive customer outcomes and supporting LEI/CEI program objectives.
Identify customer needs and provide tailored solutions that add value and strengthen long-term merchant relationships.

Financial Results

Demonstrate strong financial acumen by analyzing merchant portfolios, pricing structures, competitive offers, and profitability metrics to support retention decisions.
Negotiate pricing, contract terms, and value-added solutions while balancing customer needs with business objectives and profitability targets.
Present customized solutions that support the merchant's current and future business needs.
Identify opportunities to deepen relationships through the promotion of TD Merchant Solutions products, services, and value-added offerings.
Contribute to customer retention and revenue objectives by proactively addressing merchant concerns and competitive threats.

Operational Excellence & Risk Management

Thrive in a fast-paced, high-volume environment while managing multiple priorities simultaneously.
Achieve adherence, productivity, and average handle time targets to support overall service level objectives.
Maintain a high standard of accuracy, compliance, and quality in all customer interactions and administrative activities.
Effectively manage and escalate pricing requests through the appropriate channels, ensuring completion within established service standards.
Escalate merchant concerns and potential risks in a timely manner to support positive customer outcomes and mitigate business impact.
Adhere to all regulatory requirements, operational procedures, and risk management policies.

Employee & Team Contribution

Foster a positive, collaborative, and inclusive work environment that supports team success.
Actively participate in coaching, feedback, and performance management processes.
Demonstrate accountability for personal and professional growth through ongoing learning and development activities.
Utilize available training resources and learning pathways to strengthen business, product, and industry knowledge.
Contribute to team knowledge sharing, continuous improvement initiatives, and a culture of operational excellence.

Qualifications & Experience

Exceptional negotiation and relationship management skills.
Strong problem-solving and critical-thinking abilities.
Proven ability to work independently with minimal supervision while managing competing priorities.
Excellent verbal and written communication skills with strong telephone presence and customer engagement techniques.
Demonstrated tact, diplomacy, patience, and professionalism when handling customer concerns and escalations.
Strong customer-focused mindset with a passion for delivering exceptional service.
Sound understanding of credit and pricing policies.
Knowledge of the merchant services and payments industry.
Working knowledge of Visa and Mastercard operating rules, industry practices, and payment processing procedures.
Ability to analyze customer needs and present effective business solutions.
Bilingualism (English and French) is required.

Role Summary

The Inbound Client Relations Specialist is responsible for retaining and strengthening merchant relationships by delivering exceptional customer experiences, negotiating value-based solutions, and providing expert guidance on TD Merchant Solutions products and services. Through strong relationship management, financial analysis, and problem-solving skills, the specialist contributes to customer loyalty, revenue retention, and overall business performance while supporting operational excellence and risk management objectives.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

Apply on LinkedIn About employer

More about this job

Responsibilities

Retain and strengthen merchant relationships by resolving concerns, negotiating pricing and contract terms, and recommending tailored TD Merchant Solutions products and services. Support customer loyalty, revenue retention, profitability, and operational and risk-management objectives.

Requirements

Requires exceptional negotiation, relationship-management, communication, and problem-solving skills, along with a customer-focused approach and the ability to manage competing priorities independently. Candidates must be bilingual in English and French and have a sound understanding of credit and pricing policies, merchant services, payment processing, and Visa and Mastercard operating rules.

Skills

Negotiation
Relationship Management
Customer Retention
Customer Service
Problem-Solving
Critical Thinking
Financial Analysis
Pricing Analysis
Portfolio Analysis
Merchant Services
Payment Processing
Credit And Pricing Policies
Visa And Mastercard Operating Rules
Risk Management
Escalation Management
English-French Bilingual Communication

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

TD Merchant Solutions
Merchant Services
Payment Processing
Visa
Mastercard
Merchant Retention
Customer Loyalty
Pricing Negotiation
Contract Negotiation
Portfolio Analysis
Profitability Analysis
Credit Policies
Pricing Policies
Value-Added Solutions
Customer Experience
Relationship Management
Risk Management
Regulatory Compliance
Operational Excellence
Escalation Management
Service Level Objectives
Average Handle Time
Adherence Targets
Productivity Targets
English-French Bilingualism

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Work requirements

Jobs in Canada