Find work in Canada.

488,425 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Partner Marketing Manager (Hybrid)
OpenTable
Toronto, ON
OpenTable is looking for a Partner Marketing Manager to turn strategic partnerships into repeatable, measurable growth for our restaurant business. Reporting to the Senior Director,…
Added 5 mins ago
M
Manager, Project Delivery
Metrolinx
Toronto, ON
- Full-time
The Union+ team is looking for a Manager to lead the design of capital railway transit infrastructure projects. The Manager will lead a multidisciplinary team, oversee design development…
Added 5 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…resource planning (ERP) systems, system analysis and design, and business solutions development. The ideal candidate will have hands-on knowledge of PeopleSoft HCM upgrades, PeopleSoft…
Added 5 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…ideal candidate will have experience with PeopleSoft Update Manager (PUM) upgrades, PeopleTools upgrades, Fluid and Classic+ interfaces, and the development, testing, and implementation of…
Added 5 mins ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Location: 525 University Avenue, Toronto, Ontario, Canada
Added 5 mins ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with extensive experience managing large-scale, complex, high-profile, and high-risk I&IT projects within enterprise or public-sector…
Added 5 mins ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with extensive experience managing large-scale, complex, high-profile, and high-risk I&IT projects within enterprise or public-sector…
Added 5 mins ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Location: 525 University Avenue, Toronto, Ontario, Canada
Added 5 mins ago
TD
Professional Learning Leader (Permanent)
Toronto District School Board
Toronto, ON
- $98,343 to $117,999 CAD / year
- Full-time
Reporting to the Manager, Professional Learning, Training and Leadership Development, the Professional Learning Leader will contribute to the strategic planning and implementation of…
Added 5 mins ago
OO
Lead, Integrated Campaigns and Activations (14-Month Fixed Term Contract)
OCS Ontario Cannabis Store
Toronto, ON
- Contract
Reporting to the Manager, Corporate Communications , the Lead, Integrated Campaigns and Activation is responsible for planning, leading and evaluating integrated, multi-channel campaigns…
Added 20 mins ago
BI
Influencer Manager Coordinator - Dead by Daylight - Internship Winter 2027
Behaviour Interactive
Toronto, ON
- Internship
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting…
Added 20 mins ago
T
Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 35 mins ago
Manager, Performance Enablement - Global HR
Scotiabank
Toronto, ON
The Manager contributes to and support the development and execution of a global performance development strategy, program and processes that drive all key activities needed for a…
Added 36 mins ago
I
Project Manager: Hospital.
isgSearch
Mississauga, ON
- Contract
Our client, a health services organization in the West End of Toronto, is looking for a Project manager to join their team on a contract basis.
Added 36 mins ago
P
Customer Support Lead
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 36 mins ago
S
Health And Safety Manager
Stelumar
Mississauga, ON
- Full-time
…With state-of-the-art manufacturing facilities in the Greater Toronto Area, Stelumar is focused on accelerating construction timelines, improving consistency and making housing more…
Added 50 mins ago
PROJECT LEAD TRANSPORTATION SERVICES
City of Toronto
Toronto, ON
Reporting to the Senior Project Manager of Streetlighting, the Project Lead is accountable for the delivery of the Street Lighting Agreement and Pedestrian Scale Lighting operations and…
Added 1 hour ago
C/
Senior Project Manager
CIRO / OCRI
Toronto, ON
- Contract
Sr Project Manager - AI/Application Development (Independent Contractor)
Added 1 hour ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 1 hour ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 1 hour ago
R
Transaction Processing Administrator
RBC
Toronto, ON
- Full-time
Support manager in updating Desk Operating Procedures
Added 1 hour ago
T
IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
KYC Specialist
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Manager, LTC Workforce Strategy & BOT Fulfillment
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
C
Sr. Consultant, Business Effectiveness
CIBC
Toronto, ON
- Full-time
…key client-facing channel within CIBC. As a Senior Consultant Business Effectiveness, you'll drive reporting, scorecard governance, forecasting support, and performance insights that help…

Bilingual Merchant Solutions Retention Specialist (STA 24mths)

Toronto, ON, Canada

$52,700 - $74,400 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,700 - $74,400 CAD
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Cards and Merchant Solutions is a leading provider of consumer and business payment products in Canada. TD offers a broad portfolio of Visa and Mastercard credit card products that are distributed nationally through its retail network, direct channels, and key co-brand partnerships, including Aeroplan. Through MBNA, TD also maintains a strong presence in the affinity and partnership credit card market, supporting a wide range of organizations and brands. As a trusted business partner, TD Merchant Solutions provides payment processing solutions and innovative payment technologies to businesses of all sizes across Canada, including many large national retailers.

Job Details:

To support business growth and strengthen customer loyalty by engaging with merchants to retain their business and negotiate pricing, contractual terms, and overall account profitability. Leverages in-depth knowledge of products, services, and merchant solutions to identify customer needs, resolve concerns, and connect clients with appropriate internal partners. The Inbound Client Relations Specialist also supports additional business priorities and initiatives as required.

Job Requirements :

Customer Experience

Deliver legendary customer experiences at every interaction while actively identifying opportunities to enhance the overall merchant experience.
Build strong relationships with merchants through active listening, empathy, and effective communication to foster customer loyalty and retention.
Resolve customer concerns efficiently and professionally, exercising sound judgment and escalating issues when appropriate.
Defuse escalated situations with confidence and professionalism while maintaining a positive customer relationship.
Promote and demonstrate TD's Comfort Promise by driving positive customer outcomes and supporting LEI/CEI program objectives.
Identify customer needs and provide tailored solutions that add value and strengthen long-term merchant relationships.

Financial Results

Demonstrate strong financial acumen by analyzing merchant portfolios, pricing structures, competitive offers, and profitability metrics to support retention decisions.
Negotiate pricing, contract terms, and value-added solutions while balancing customer needs with business objectives and profitability targets.
Present customized solutions that support the merchant's current and future business needs.
Identify opportunities to deepen relationships through the promotion of TD Merchant Solutions products, services, and value-added offerings.
Contribute to customer retention and revenue objectives by proactively addressing merchant concerns and competitive threats.

Operational Excellence & Risk Management

Thrive in a fast-paced, high-volume environment while managing multiple priorities simultaneously.
Achieve adherence, productivity, and average handle time targets to support overall service level objectives.
Maintain a high standard of accuracy, compliance, and quality in all customer interactions and administrative activities.
Effectively manage and escalate pricing requests through the appropriate channels, ensuring completion within established service standards.
Escalate merchant concerns and potential risks in a timely manner to support positive customer outcomes and mitigate business impact.
Adhere to all regulatory requirements, operational procedures, and risk management policies.

Employee & Team Contribution

Foster a positive, collaborative, and inclusive work environment that supports team success.
Actively participate in coaching, feedback, and performance management processes.
Demonstrate accountability for personal and professional growth through ongoing learning and development activities.
Utilize available training resources and learning pathways to strengthen business, product, and industry knowledge.
Contribute to team knowledge sharing, continuous improvement initiatives, and a culture of operational excellence.

Qualifications & Experience

Exceptional negotiation and relationship management skills.
Strong problem-solving and critical-thinking abilities.
Proven ability to work independently with minimal supervision while managing competing priorities.
Excellent verbal and written communication skills with strong telephone presence and customer engagement techniques.
Demonstrated tact, diplomacy, patience, and professionalism when handling customer concerns and escalations.
Strong customer-focused mindset with a passion for delivering exceptional service.
Sound understanding of credit and pricing policies.
Knowledge of the merchant services and payments industry.
Working knowledge of Visa and Mastercard operating rules, industry practices, and payment processing procedures.
Ability to analyze customer needs and present effective business solutions.
Bilingualism (English and French) is required.

Role Summary

The Inbound Client Relations Specialist is responsible for retaining and strengthening merchant relationships by delivering exceptional customer experiences, negotiating value-based solutions, and providing expert guidance on TD Merchant Solutions products and services. Through strong relationship management, financial analysis, and problem-solving skills, the specialist contributes to customer loyalty, revenue retention, and overall business performance while supporting operational excellence and risk management objectives.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Apply About employer

More about this job

Responsibilities

The specialist is responsible for retaining and strengthening merchant relationships by negotiating value-based solutions and providing expert guidance on payment products. They must analyze merchant portfolios and pricing structures to support retention while delivering legendary customer experiences.

Requirements

Candidates must possess exceptional negotiation and relationship management skills along with a strong understanding of the merchant services and payments industry. Bilingualism in English and French is a mandatory requirement for this role.

Skills

Negotiation
Relationship management
Problem-solving
Critical-thinking
Verbal communication
Written communication
Customer engagement
Financial acumen
Active listening
Empathy
Conflict resolution
Payment processing
Credit policy knowledge
Pricing analysis
Bilingualism

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Merchant Solutions
Retention
Payment Processing
Visa
Mastercard
Financial Acumen
Pricing Structures
Account Profitability
Customer Loyalty
Risk Management
Operational Excellence
Bilingual
Banking
Client Relations
Contract Negotiation
Portfolio Analysis
Compliance
Performance Management
Professional Development
Inbound Sales

Report this job