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Added 8 mins ago
M
Bilingual Client Success Manager
Maple
Toronto, ON
- Full-time
We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits…
Added 21 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Moncton, NB
- Full-time
…embodies Costco’s values and member-first culture. The Sales Manager creates an environment where all team members clearly understand what is expected of them, and are able to support our…
Added 21 mins ago
CO
Procurement Associate
City of Penticton
Penticton, BC
- Full-time
Reporting to the Procurement and Inventory Services Manager, the Procurement Associate supports and administers a broad range of procurement activities for the City. The position is…
Added 23 mins ago
T
Personal Banking Associate
TD
Winnipeg, MB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
T
Audit Manager I, Insurance Audit (1191)
TD
Toronto, ON
- Full-time
Generally, reports to an Audit Group Manager or Senior Audit Group Manager role
Added 23 mins ago
T
Regional Manager, Financial Planning-Edmonton
TD
AB
- Full-time
…achieve their financial goals while delivering a legendary customer experience is what drives our business success, new business and client loyalty. We do this by knowing our clients,…
Added 23 mins ago
T
Finance Operations Analyst III
TD
Dieppe, NB
- Full-time
Added 23 mins ago
T
Personal Banking Associate - Future Opportunities
TD
Mississauga, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Added 23 mins ago
T
Manager, Customer Experience
TD
Sudbury, ON
- Part-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise…
Added 23 mins ago
T
Assistant Branch Manager Trainee
TD
Vaughan, ON · Woodbridge, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
T
Cash Management Service Officer
TD
London, ON
- Full-time
…matters. This position is accountable to deliver a superior customer experience and support profitable business…
Added 23 mins ago
T
Client Services Representative - TD Asset Management
TD
Montreal, QC
- Full-time
TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and…
Added 23 mins ago
T
Associate Trust Officer
TD
London, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 23 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Added 23 mins ago
T
Personal Banker
TD
AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Added 23 mins ago
T
Manager, Finance
TD
Toronto, ON
- Full-time
Our Finance team, called COO Finance, supports Transformation, Enablement and Customer Experience, which includes several innovative and customer focused business units such as DSIP…
Added 23 mins ago
T
Software Engineer III
TD
Toronto, ON
- Full-time
Identify, recommend, source, negotiate and implement improvements/ solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
Added 23 mins ago
T
Manager, Models & AI Governance
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Toronto, ON
- Full-time
…initiatives and assess model risk within the North American Customer Operations (NACO) Business…
Added 23 mins ago
T
Customer Experience Associate - Mandarin and/or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
SL
Engineering Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
As Engineering Manager, you're accountable for a single squad's delivery, people development, and execution quality. You balance hands-on technical contribution with people leadership. You…
Added 23 mins ago
FH
Campus Store Leader Canada - 36152C
Follett Higher Education
Calgary, AB
- Full-time
As a Campus Store Leader - Canada, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth…
Added 23 mins ago
Senior Regional Insurance Manager, Omni Channel Distribution
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Toronto, ON
The Senior Regional Insurance Manager, Omni Channel Distribution contributes to the overall success of Creditor Insurance distribution across Contact Centre, Virtual Advice Team, Retention…
Added 23 mins ago
Senior Regional Insurance Manager, HFA and SMA, Vancouver
Scotiabank
Vancouver, BC
The Senior Regional Insurance Manager, Creditor Distribution contributes to the overall success of Creditor Insurance distribution within an assigned region. This role is responsible for…

Bus Operations Support Lead I

Toronto, ON, Canada

$47,200 - $66,600 CAD · Full-time

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Job details

Pay: $47,200 - $66,600 CAD
Job type: Full-time
Experience: 3+ years of experience
Posting language: English
Posted: Oct 1, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Manage activities and all administrative functions for an assigned department, including making sure schedules and deadlines are met
Develop and communicate changes in work standards and/or procedures
Assist management with maintenance of department assets
May recommend changes to policies and procedures to ensure more efficient processing of work and conformance with Company policies and regulatory requirements
Provide assistance / training to junior staff as required
Assist in monitoring the performance of operational units and suggest process improvement initiatives

SHAREHOLDER

Prioritize and manage own workload to meet SLA requirements for service and productivity
Understand and apply operating policies and procedures
Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
Escalate non-standard or high-risk activities as necessary
Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
Complete investigations – report / escalate risk issues or process gaps identified
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
Ensure necessary due diligence to support the accuracy of all activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk
Gathers and analyzes data to identify and solve problems, escalated as appropriate
Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
May act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards
Generally interacts with internal customers / partners for functions performed and/or external customers
May provide process / policy guidance to others (e.g. within team, internal partners)
Focus of work spans from daily, weekly to monthly activities
Requires full proficiency in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
Requires solid knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictions supported
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

High school diploma
3+ years of experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The role involves managing administrative functions, ensuring schedules and deadlines are met, and assisting management with department asset maintenance. Additionally, the lead will monitor operational performance, suggest process improvements, and provide training to junior staff.

Requirements

Candidates must possess a high school diploma and at least 3 years of relevant experience. Proficiency in operational processes, regulatory requirements, and the ability to work autonomously within established systems are essential.

Skills

Administrative functions
Process improvement
Data analysis
Problem solving
Team leadership
Regulatory compliance
SLA management
Operational efficiency
Training
Documentation
Risk management
Performance monitoring
Communication
Knowledge transfer
Project status reporting

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Bus Operations
Administrative Support
Business Management
Strategy
SLA
Regulatory Compliance
Process Improvement
Operational Efficiency
Risk Management
Data Analysis
Team Leadership
Banking
Financial Institutions
Performance Management
Knowledge Transfer
Documentation
Reporting
Policy Development
Asset Maintenance
Client Service

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