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Bus Operations Support Lead I

Toronto, ON, Canada
Calgary, AB, Canada

Pay: $47,200 - $66,600 CAD
Job type: Full-time
Apply by: Oct 5, 2026
Experience: 3+ years of experience
Posting language: English
Posted: Oct 1, 2026

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Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Manage activities and all administrative functions for an assigned department, including making sure schedules and deadlines are met
Develop and communicate changes in work standards and/or procedures
Assist management with maintenance of department assets
May recommend changes to policies and procedures to ensure more efficient processing of work and conformance with Company policies and regulatory requirements
Provide assistance / training to junior staff as required
Assist in monitoring the performance of operational units and suggest process improvement initiatives

SHAREHOLDER

Prioritize and manage own workload to meet SLA requirements for service and productivity
Understand and apply operating policies and procedures
Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
Escalate non-standard or high-risk activities as necessary
Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
Complete investigations – report / escalate risk issues or process gaps identified
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
Ensure necessary due diligence to support the accuracy of all activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk
Gathers and analyzes data to identify and solve problems, escalated as appropriate
Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
May act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards
Generally interacts with internal customers / partners for functions performed and/or external customers
May provide process / policy guidance to others (e.g. within team, internal partners)
Focus of work spans from daily, weekly to monthly activities
Requires full proficiency in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
Requires solid knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictions supported
Generally reports to a Team Manager

EXPERIENCE & EDUCATION

High school diploma
3+ years of experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The role involves managing administrative functions, ensuring schedules and deadlines are met, and developing work standards. It also requires monitoring operational performance, identifying process improvements, and providing training to junior staff.

Requirements

Candidates must have a high school diploma and at least 3 years of relevant experience. Proficiency in technical processes, regulatory requirements, and operational functions is required.

Skills

Administrative functions
Process improvement
Data analysis
Regulatory compliance
Team leadership
Coaching
Risk management
SLA management
Documentation
Operational efficiency
Training
Performance monitoring

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Bus Operations
Administrative Support
Business Management
Strategy
SLA
Regulatory Compliance
Process Improvement
Risk Management
Operational Efficiency
Performance Management
Banking
Financial Institutions
Data Analysis
Team Lead
Documentation
Due Diligence
Code of Conduct

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