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Business Operations Support Representative III

Vancouver, BC, Canada

$47,300 - $63,700 CAD · Full-time

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Job details

Pay: $47,300 - $63,700 CAD
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Work Location:

Vancouver, British Columbia, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$47,300 - $63,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients.

TD Wealth Private Investment Advice (PIA) is ideal for investors who are looking for professional, custom-tailored wealth planning and investment solutions, while maintaining participation in the decision-making process regarding their financial affairs. The advisors work with clients to design and implement a comprehensive investment strategy, recommend customized investment solutions and provide on-going portfolio monitoring and performance reporting aimed at enhancing the client’s financial success over the long-term.

Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and diverse range of assignments within a dynamic client-oriented sales environment. The ideal candidate is accustomed to responding to an ever-changing fast paced environment, embraces change, and easily adapts. They are driven to succeed and want to make a positive impact with every interaction. They possess and demonstrate problem solving abilities that focus on solutions.

Key responsibilities:

Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where required

Support the Manager Client Service (MCS) in functions related to overall operations and day to day administration

Implement effective communication of all operational, administrative and regulatory /compliance activities as required. Support the team by continuously developing increased knowledge in all branch processes

Support coordination of equipment needs for system access, IT support, and able to provide training support where required for branch staff

Coordination and handling of all premise's issues including building issues, seasonal and promotional displays

Maintain and provide ongoing support and improvements to the branch filing system

Perform office duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit procedures

Support the team by actively promoting/supporting key firm/branch initiatives

Actively suggest improvements that focus on TD’s vision of building a better bank and above average standards

Identify areas to reduce costs on expenditures and bringing ideas to MCS and/or BM for improvement

Support an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required.

Support the branch professionals where required including client requests

Be an advocate for the client experience

Other Sundry duties as assigned

As the Business Operations Support Representative will be located at Reception, the role will also be responsible for:

Greeting clients and/or guest to the branch and respond to their requests in an efficient manner

Answer and support the branch phone lines as required and direct calls and/or completes the request for the client thus demonstrating strong customer service attributes

Make changes to branch directories when required

Control the distribution of outgoing and incoming mail, courier bag and reports, faxes and transit mail by following internal control measures

Support business meetings including set up, catering requests, and manage branch Boardroom schedule

Requirements

Undergraduate Degree or Community College Diploma in Business preferred

Completed or pursuing industry related courses would be considered an asset

The ability to work both as part of a team and independently to complete tasks

Prior administrative experience an asset

Possess excellent communication skills

Proven ability to deliver a high level of service

Detail oriented and highly organized

Ability to work in a fast-paced, dynamic environment

Proficient with MS Office Suite

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Business Operations Support Representative provides specialized administrative support and ensures high-quality service within a dynamic client-oriented sales environment. Key duties include managing branch operations, supporting client requests, and maintaining office systems while acting as the primary point of contact at reception.

Requirements

Candidates should possess an undergraduate degree or community college diploma in business, with prior administrative experience considered an asset. Strong communication skills, proficiency in MS Office, and the ability to work effectively in a fast-paced environment are required.

Skills

Administrative support
Customer service
Problem solving
Communication skills
Detail oriented
Highly organized
MS Office Suite
Time management
Adaptability
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Administrative Support
Private Wealth Management
Client Service
Compliance
Business Continuity Management
Reception
Investment Strategy
Portfolio Monitoring
Branch Administration
IT Support
MS Office Suite
Financial Services
Audit Procedures
Customer Experience

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