Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$69,700 - $98,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Summary
Support stakeholders and the user community by triaging intake requests, assessing impacts, documenting requirements, estimating effort, and communicating changes. Provide data guidance, review access requests, and support access attestations. Maintain business and technical metadata, the team’s SharePoint site, and documentation of events and issues.
CUSTOMER
- Guide users through the intake process by clarifying business needs, gathering sufficient details, assessing system and process impacts, estimating effort, and identifying effective solutions with technology partners.
- Provide timely user and data support by investigating questions, analysing data, offering clear guidance, reviewing data-access requests, and supporting access attestations.
- Keep users informed and supported through change by communicating business-sponsored updates, collaborating on integration impacts, and providing operational and process-related guidance.
- Maintain accessible, reliable user resources by updating business and technical metadata, maintaining the team’s SharePoint site, and documenting events and issues.
- Improve the user experience by applying subject matter expertise and critical thinking to identify process improvements and innovative technology solutions.
- Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
- Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
- Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement
- Provide operational / process-related analysis and support to various extents
SHAREHOLDER
- Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
- Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
- Continuously enhance knowledge of business domains and their products/services
- May support change management planning and activities, including those that ensure operational readiness.
- Support implementation and post-implementation planning and activities.
- May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
- Adhere to the TD code of conduct
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
- Participate in personal performance management and development activities, including cross training within own team.
- Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce.
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.
BREADTH & DEPTH:
- Sound to Advanced knowledge of system analysis process and techniques
- Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rules
- Advanced knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and delivery frameworks
- Sound understanding of business support and business analysis
- May act as a reference for Business Systems Analyst roles
- Leads system requirements management for moderate to high complexity/risk initiatives in alignment with strategies
- Identifies risks and impediments and leads problem resolution for complex issues
- Leads the identification, maintenance, and reporting of traceability of system requirements
- Work performed under minimal guidance and supervision
- Reports to a Manager or Practice Lead
EXPERIENCE AND / OR EDUCATION
- Undergraduate degree or Technical Certificate
- 3-5 years relevant experience
- Experience with SQL is a must
- Basic knowledge of data governance
- Understanding of Cloud environment and AI is an asset
- Preference given to candidates who have experience working in Agile, including Jira and Confluence
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
