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Added 12 mins ago
FC
Claims Examiner, Group Life and Disability
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Delivering an exceptional customer service experience to all employees to which they are assigned as the Claims Examiner.
Added 27 mins ago
T
Customer Success Manager, North America
tripstack
Vancouver, BC
- Full-time
…services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service…
Added 27 mins ago
FC
Claims Examiner, Group Life and Disability
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Delivering an exceptional customer service experience to all employees to which they are assigned as the Claims Examiner.
Added 27 mins ago
NC
Manager, Business Analysis
NAV CANADA
Ottawa, ON
- Full-time
Perform cost allocation and related financial analyses that support organizational planning and customer service charge assessments.
Added 27 mins ago
Manager of Revenue
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Director of Corporate and Financial Services, the Manager of Revenue is responsible for the administration of the Town's property taxation, assessment, and revenue…
Added 27 mins ago
Finance Manager
LCI Education
Vancouver, BC
…changing environment; enjoys a challenge; possesses a strong customer service focus and a “can do” attitude; and, instinctively knows who his or her target audience is and how to…
Added 27 mins ago
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AI Enablement Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
The AI Enablement Manager owns the development and management of MCSI’s artificial intelligence opportunity funnel, helping business teams identify, assess, mature and advance high-value,…
Added 27 mins ago
B
Digital Analytics Implementation Tech Lead
BMO
Toronto, ON · BMOPLACE
- Full-time
The Digital Analytics Implementation Tech Lead provides technical leadership for Adobe Analytics implementation and digital data collection across BMO's digital experiences. The role is…
Added 27 mins ago
B
AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
3+ years of experience in an AI/ML, data science or analytics leadership role, such as manager, technical lead or principal
Added 27 mins ago
PH
Senior Accounting Coordinator
Prose HR
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Customer Service:Provide outstanding service to both internal and external customers at all times.
Added 27 mins ago
TH
DIRECTEUR ADJOINT DE MAGASIN
The Home Depot Canada
Brantford, ON
- Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Added 27 mins ago
TH
Assistant Store Manager
The Home Depot Canada
Brantford, ON
- Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Added 27 mins ago
T
Customer Success Manager, North America
tripstack
Toronto, ON
- Full-time
…services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service…
Added 27 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. Sysco has 27 Specialty Meat and Seafood operating companies across Canada and the United States that focus…
Added 28 mins ago
T
Customer Success Manager, North America
tripstack
Montreal, QC
- Full-time
…services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service…
Added 28 mins ago
TS
Store Associate
The Salvation Army in Canada
Vancouver, BC
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 42 mins ago
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Forward Deployed Engineer Intern (FDE)
GeoComply
Vancouver, BC
- Internship
Our forward deployed teams own a set of customers end to end. Engineers, solutions consultants, and technical support sit in the same pod, working the same accounts, with the people who use…
Added 42 mins ago
GeoComply Graduate Rotational Program (Customer, Growth, and Operations)
GeoComply
Vancouver, BC
Are you a recent graduate who wants to see how a fast-growing tech company really runs, from the code to the customer? A business-minded graduate who wants to work inside a technical team?…
Added 42 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Victoria, BC
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 42 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Baie-Comeau, QC
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 57 mins ago
E
Supervisor, Plant Operations & Maintenance
EllisDon
ON · Ontario Projects
- Full-time
Minimum 5 years of facilities operations, building maintenance, or technical service experience.
Added 57 mins ago
Trader (1832 Asset Management)
Scotiabank
Toronto, ON
…providing asset management services in Canada since 1877, as a manager of mutual funds and providing investment solutions for private clients, institutions, foundations, endowments and…
Added 57 mins ago
Advisor Associate - Hamilton
Scotiabank
Hamilton, ON
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…
Added 57 mins ago
IO
Café Cook
Irving Oil
Saint John, NB
- Full-time
…sandwiches, salads and other hot food grill products using your technical skills and experience as a cook. You will also prepare and portion food products prior to cooking. You will also be…
Added 57 mins ago
TH
Assistant Store Manager
The Home Depot
Brantford, ON
- Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)

Business Systems Analyst III

London, ON, Canada
Toronto, ON, Canada

$69,700 - $98,400 CAD · Full-time

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Job details

Pay: $69,700 - $98,400 CAD
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 3-5 years relevant experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Summary

Support stakeholders and the user community by triaging intake requests, assessing impacts, documenting requirements, estimating effort, and communicating changes. Provide data guidance, review access requests, and support access attestations. Maintain business and technical metadata, the team’s SharePoint site, and documentation of events and issues.

CUSTOMER

Guide users through the intake process by clarifying business needs, gathering sufficient details, assessing system and process impacts, estimating effort, and identifying effective solutions with technology partners.
Provide timely user and data support by investigating questions, analysing data, offering clear guidance, reviewing data-access requests, and supporting access attestations.
Keep users informed and supported through change by communicating business-sponsored updates, collaborating on integration impacts, and providing operational and process-related guidance.
Maintain accessible, reliable user resources by updating business and technical metadata, maintaining the team’s SharePoint site, and documenting events and issues.
Improve the user experience by applying subject matter expertise and critical thinking to identify process improvements and innovative technology solutions.
Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement
Provide operational / process-related analysis and support to various extents

SHAREHOLDER

Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Continuously enhance knowledge of business domains and their products/services
May support change management planning and activities, including those that ensure operational readiness.
Support implementation and post-implementation planning and activities.
May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
Adhere to the TD code of conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH:

Sound to Advanced knowledge of system analysis process and techniques
Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rules
Advanced knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and delivery frameworks
Sound understanding of business support and business analysis
May act as a reference for Business Systems Analyst roles
Leads system requirements management for moderate to high complexity/risk initiatives in alignment with strategies
Identifies risks and impediments and leads problem resolution for complex issues
Leads the identification, maintenance, and reporting of traceability of system requirements
Work performed under minimal guidance and supervision
Reports to a Manager or Practice Lead

EXPERIENCE AND / OR EDUCATION

Undergraduate degree or Technical Certificate
3-5 years relevant experience
Experience with SQL is a must
Basic knowledge of data governance
Understanding of Cloud environment and AI is an asset
Preference given to candidates who have experience working in Agile, including Jira and Confluence

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Triage stakeholder requests, assess business and system impacts, document and manage requirements, estimate effort, and coordinate solutions with technology partners. Provide user and data support, maintain access and metadata documentation, support testing and change activities, and identify process and technology improvements.

Requirements

An undergraduate degree or technical certificate and 3–5 years of relevant experience are specified, with SQL required and basic data governance knowledge expected. Cloud and AI knowledge are assets, while Agile experience with Jira and Confluence is preferred.

Skills

Systems Analysis
Requirements Management
SQL
Data Governance
Business Analysis
Data Analysis
Impact Assessment
Requirements Documentation
Effort Estimation
Access Management
Metadata Management
Testing Support
Change Management
Problem Resolution
Agile
Jira

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Systems Analysis
Business Analysis
SQL
Data Governance
Cloud
Artificial Intelligence
Agile
Jira
Confluence
Requirements Management
Technology Delivery
Business Technology Architecture
System Components
Data Flows
Business Rules
Data Access
Access Attestations
Metadata Management
SharePoint
Data Analysis
Impact Assessment
Effort Estimation
Product Testing
Performance Testing
User Acceptance Testing
Operational Acceptance Testing
Change Management
Operational Readiness
Traceability
RFI/RFP

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