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Added 12 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 12 mins ago
UO
Assistant Professor, Schulich School of Engineering, Department of Geomatics Engineering
University of Calgary
Calgary, AB
- Full-time
…student supervision and mentoring, and are expected to provide service in support of the Department, School, University, and the Profession. As a member of the University of Calgary…
Added 12 mins ago
T
Business Information Management Analyst II
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 12 mins ago
UO
Analyst, Project Maintenance
University of Calgary
Calgary, AB
- Full-time
…position is required to manage own delivery of work as well as the service delivery of the…
Added 12 mins ago
R
Operations Geologist – NAm Well Operations (Canada)
RPS
Calgary, AB
- Contract
…solutions to meet their evolving needs. As a recognized industry leader our clients seek our guidance, and we provide a service that ensures their success. We do this in an exciting and…
Added 12 mins ago
C
Community General Manager, Personal Banking ( Charlottetown, PEI)
CIBC
Charlottetown, PE
- Full-time
…meet client financial needs while providing a high standard of service using our experience principles: Always Professional, Radically Simple and Genuinely Caring. Go above and beyond to…
Added 12 mins ago
LM
Head of Digital Performance
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- Full-time
A leader in private medicine in Quebec, the Lacroix Medical Group comprises three rapidly growing divisions:
Added 12 mins ago
LV
ASSISTANT MANAGER-EN
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Quebec, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 12 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
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Quebec, QC
- Full-time
A leader in private medicine in Quebec, the Lacroix Medical Group comprises three rapidly growing divisions:
Added 12 mins ago
K
Sea Logistics Customer Care Specialist
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AB · Edmonton, AB
- Full-time
Are you passionate about delivering exceptional customer service in a fast-paced logistics environment? Join Kuehne+Nagel as a Customer Care Representative, Sea Logistics Import, where…
Added 12 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 12 mins ago
SC
Service Now Administrator & Developer
Sheridan College
Oakville, ON
- Full-time
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Added 12 mins ago
BC
Technician, Collection
Belron Canada inc
Montreal, QC
- Full-time
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada…
Added 12 mins ago
JC
HVAC Customer Resource Coordinator
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Red Deer, AB
- Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 12 mins ago
JE
Manufacturing Technician Specialist
Johnson Electric
Mississauga, ON · Canada - PM Mississauga (General)
- Full-time
Technological Leadership: Be part of a company that is a leader in its field, driving technological advancements.
Added 12 mins ago
JE
Manufacturing Process Specialist
Johnson Electric
Mississauga, ON · Canada - FPS Mississauga (General)
- Full-time
Technological Leadership: Be part of a company that is a leader in its field, driving technological advancements.
Added 12 mins ago
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Entry Level Material Handler & Route Driver
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…$1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil…
Added 12 mins ago
Employee Services Supervisor
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…absences, Total Rewards and HR program support, employee and leader inquiries, transactions and…
Added 12 mins ago
Talent Program Operations and Delivery Team Lead
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…insights, and reporting to strengthen decision-making, improve service delivery, and enhance the employee and leader experience. Working with Senior Talent Management Consultants, HR…
Added 12 mins ago
Talent Acquisition Specialist
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Mississauga, ON
Act as a leader in recruitment and come up with proactive and innovative strategies to attract and develop a pipeline of talented candidates for both regulated and unregulated health care…
Added 13 mins ago
LV
JUNIOR ASSITANT MANAGER-EN
La Vie En Rose
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 27 mins ago
A
Store Assistant Manager
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- Full-time
Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail - we want to hear from you.
Added 27 mins ago
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Customer Service Representative
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Toronto, ON
- Full-time
Boomerang is growing its Toronto team and hiring a Customer Service Representative to be the friendly face of our clients' brands at live events and in-store promotions across the GTA.…
Added 27 mins ago
T
Contact Center Reprsentative
TD
Ottawa, ON
- Full-time
…issue by providing advice and recommending a MBNA product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary…
Added 27 mins ago
DC
Electrical Engineer
Dillon Consulting Limited
St. John's, NL · Halifax, NS · Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…in a multidisciplinary team environment? Are you a thought leader, a trusted advisor, and a problem solver? We are currently seeking an Electrical Engineer to join our Halifax team. As our…

Contact Center Reprsentative

Ottawa, ON, Canada

$45,700 - $61,000 CAD · Full-time

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Job details

Pay: $45,700 - $61,000 CAD
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line Of Business:

Personal & Commercial Banking

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week . Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a MBNA product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of MBNA products, services and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work office focused environment. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

High School Diploma or equivalent
English or French Bilingual
Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Passion to assist customers in resolving unspoken needs by offering consultative advice
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 1595 Telesat crt for 8 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Assist customers with banking account inquiries, resolve concerns at the first point of contact, and recommend suitable MBNA products and services. Meet customer experience, advice, quality, compliance, and productivity goals while participating in ongoing training and coaching.

Requirements

A high school diploma or equivalent is required, along with English or French bilingual ability and strong communication and listening skills. Candidates should be able to multitask across computer systems, provide consultative customer support, handle sensitive information responsibly, and work independently and as part of a team.

Skills

Customer Service
Communication
Active Listening
Problem Solving
Empathy
Multitasking
Computer Navigation
Digital Literacy
Consultative Advice
Sales
Compliance
Time Management
Resilience
Teamwork
Handling Sensitive Information

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Personal Banking
Commercial Banking
MBNA
Customer Service
Account Inquiries
Banking Products
Financial Services
Inbound Calls
First-Contact Resolution
Consultative Advice
Sales Practices
Customer Experience
Quality Goals
Compliance
Productivity Targets
Customer Information
Regulatory Guidelines
Computer Systems
Multiple Screens
Digital Literacy
Training
Coaching
Bilingual
NOC 14201

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