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Added 12 mins ago
RM
Occupational Therapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 12 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 12 mins ago
RM
Occupational Therapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 12 mins ago
RM
Physiotherapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, the Physiotherapist provides patient-centered care across both hospital and community settings, supporting patients throughout their healthcare…
Added 12 mins ago
RM
Occupational Therapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, the Occupational Therapist provides patient-centered care across both hospital and community settings, supporting patients throughout their…
Added 12 mins ago
S
Physiotherapist - St. John's Rehab A3 Neurology/ and Oncology Rehab Programs - Casual - 2026-18934 (2026-18934)
Sunnybrook
Toronto, ON
- Other
The Physiotherapist (PT) works as a member of the interprofessional inpatient stroke and oncology rehabilitation team. The PT utilizes a person-centred approach in considering the…
Added 12 mins ago
FS
Program Manager, Youth Transitions Support
Family Services of Greater Vancouver
Vancouver, BC
- $47 to $52 CAD / hour
- Full-time
…quality, and supervision of the designated program area. As a member of the management team, the Program Manager supervises staff members, participates in budgeting and manages within their…
Added 12 mins ago
UF
Program Support
United for Literacy formerly Frontier College
Canada
- Part-time
United for Literacy is seeking a dynamic, adaptable and organized Program Support team member to support the planning, coordination and delivery of literacy programming. The successful…
Added 12 mins ago
BC
Everyday Banking Associate (Part Time) - Whistler Branch
Beem Credit Union
Whistler, BC
- Part-time
…process for all candidates. All applications are reviewed by a member of our…
Added 12 mins ago
BC
Everyday Banking Specialist (Temporary 6 Months) - Kitsilano Branch
Beem Credit Union
Vancouver, BC
- Full-time
…process for all candidates. All applications are reviewed by a member of our…
Added 12 mins ago
MC
Senior Small Business Advisor
Meridian Credit Union
Barrie, ON
- $68,800 to $100,000 CAD / year
- Full-time
Probe to identify member needs and opportunities to sell or refer to appropriate team members or delivery channels. Solicit products and services highlighting features and benefits in order…
Added 12 mins ago
VC
Social Worker - Early Psychosis Intervention
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Temporary
Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
Added 12 mins ago
VC
Social Worker - Case Manager
Vancouver Coastal Health
Richmond, BC
- $44.85 to $56.02 CAD / hour
- Full-time
Demonstrated ability to work collaboratively as a member of a interdisciplinary team.
Added 12 mins ago
VC
Social Worker
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Part-time
Demonstrated ability to work both independently and collaboratively as a member of a multidisciplinary team.
Added 12 mins ago
VC
Social Worker
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Temporary
Demonstrated ability to work independently and collaboratively as a member of a multidisciplinary team.
Added 12 mins ago
VC
Registered Nurse (RN) - Leukemia/Bone Marrow Transplant Daycare
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Full-time
…counseling and treatment by working independently and as a member of an interdisciplinary team. Enhances quality of life from the perspective of the client/family. Plans, implements and…
Added 12 mins ago
VC
Clinical Resource Educator, Social Work - Home Health
Vancouver Coastal Health
Richmond, BC
- $50.19 to $62.69 CAD / hour
- Full-time
Demonstrated ability to function as an effective team member, leader, and facilitator.
Added 12 mins ago
TS
Educator/Key Holder
Tokyo Smoke
Cambridge, ON
- Part-time
…exceptional experience for retail staff and customers. As a member of the retail management team, you are accountable for results and achieving sales goals through effective floor…
Added 12 mins ago
CC
Assistant Store Manager
Canna Cabana
Ottawa, ON · Rideau, Ottawa, ON
- $21 to $23 CAD / hour
- Full-time
Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
Added 13 mins ago
W
(CAN) Senior Director, Digital Strategy and Media
Walmart
Mississauga, ON
- Full-time
Set the strategic vision and operating model for Walmart Delivery Pass marketing, including member acquisition, onboarding, engagement, retention, and value communication, in close…
Added 27 mins ago
SH
Membership Advisor
Stem Health
Toronto, ON
- Full-time
As a Membership Advisor, you’re often the first real conversation a prospective member has with Stem Health. You respond fast, build trust quickly, and translate our Membership and Annual…
Added 27 mins ago
S
Patient Services Partner - Ross Tilley Burn Centre - Regular Part-Time 2026-18767 (2026-18767)
Sunnybrook
Toronto, ON
- Part-time
Working with the professional team, the Patient Service Partner participates in the caring of patients by providing a variety of support services to the team and patients. Participates as a…
Added 27 mins ago
MC
assistant financial analyst
Mercan Capital LTD
Montreal, QC
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 27 mins ago
BC
Underground Mining Engineer, 5 to 10 years
BBA Consultants
Labrador City, NL
- Full-time
…seeking a mining engineer to join our high-performing mining team. You’ll have the opportunity to work on a wide range of challenging projects. You’ll also help with sustaining and growth…
Added 27 mins ago
PH
Registered Nurse D3-Palliative Care
Providence Healthcare
Toronto, ON
- Part-time
…practices in collaboration with other members of the health care team and is accountable and responsible for her/his professional actions and ongoing professional development. The RN uses…

Contact Center Reprsentative

Ottawa, ON, Canada

$45,700 - $61,000 CAD · Full-time

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Job details

Pay: $45,700 - $61,000 CAD
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line Of Business:

Personal & Commercial Banking

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week . Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a MBNA product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of MBNA products, services and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work office focused environment. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

High School Diploma or equivalent
English or French Bilingual
Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Passion to assist customers in resolving unspoken needs by offering consultative advice
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 1595 Telesat crt for 8 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Assist customers with banking account inquiries, resolve concerns at the first point of contact, and recommend suitable MBNA products and services. Meet customer experience, advice, quality, compliance, and productivity goals while participating in ongoing training and coaching.

Requirements

A high school diploma or equivalent is required, along with English or French bilingual ability and strong communication and listening skills. Candidates should be able to multitask across computer systems, provide consultative customer support, handle sensitive information responsibly, and work independently and as part of a team.

Skills

Customer Service
Communication
Active Listening
Problem Solving
Empathy
Multitasking
Computer Navigation
Digital Literacy
Consultative Advice
Sales
Compliance
Time Management
Resilience
Teamwork
Handling Sensitive Information

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Personal Banking
Commercial Banking
MBNA
Customer Service
Account Inquiries
Banking Products
Financial Services
Inbound Calls
First-Contact Resolution
Consultative Advice
Sales Practices
Customer Experience
Quality Goals
Compliance
Productivity Targets
Customer Information
Regulatory Guidelines
Computer Systems
Multiple Screens
Digital Literacy
Training
Coaching
Bilingual
NOC 14201

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