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Added 11 mins ago
WB
Lead Base Area Operator
Whistler Blackcomb
Whistler, BC
- Temporary
…discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 1 hour ago
J
Accounting firm manager - business services
JobsMedia.io
Montreal, QC
- Full-time
Paid time off (volunteering or personal days)
Added 1 hour ago
TH
Restaurant manager
Tim Hortons Québec
Dundalk, ON
- Full-time
Provides awareness training to employees to create a welcoming work environment for youth
Added 1 hour ago
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Personal Line Insurance - Customer Service Representative
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Markham, ON
- Full-time
🏠 Personal Line Insurance - CSR | $60-65K + commission
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Account manager - sales
G&J Resources Inc
Markham, ON
- Full-time
Added 1 hour ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
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- Full-time
…groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic…
Added 1 hour ago
KT
Assistant bar manager
King Tandoori Drew
Mississauga, ON
- Full-time
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KC
Restaurant manager
KFC Canada (Yum! Brands Subsidiary)
Picton, ON
- Full-time
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Shift manager - fast food restaurant
Pizza Hut Canada
Kingston, ON
- Full-time
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Added 2 hours ago
AG
Passenger Service Agent
Alliance Ground International
Richmond, BC · YVR Airport
- Part-time
…passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found…
Added 2 hours ago
BT
Manager, Private Enterprise Services
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Manager, Private Enterprise Services to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Constant, QC · St Constant, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 2 hours ago
NB
Senior Mortgage Underwriter, Alt A
National Bank of Canada
AB · Edmonton, AB
- Temporary
…regardless of their financial background. With the support, training, and resources to grow, you'll make a real impact while advancing your career. Reporting to the Manager, Mortgage…
Added 2 hours ago
A
Therapeutic Specialist – Gynecology & Gastroenterology (BC & SK)
AbbVie
Vancouver, BC
- $93,000 to $143,000 CAD / year
- Full-time
Paid time off: vacation, holidays, personal days, and volunteer days
Added 2 hours ago
AH
Registered Nurse
Alberta Health Services
Drayton Valley, AB
- Temporary
…Physicians, Unit Clerks, and Health Care Aides. Reporting to the Unit Manager, the RN will be committed to providing open communication and feedback with respect for colleagues, care…
Added 2 hours ago
AH
Registered Nurse
Alberta Health Services
Wetaskiwin, AB
- Part-time
…Registered Nurse (RN). This position will report to the Unit Manager - Wetaskiwin and will support the medical unit. The RN will be committed to providing open communication and feedback…
Added 2 hours ago
AH
Licensed Practical Nurse
Alberta Health Services
Wetaskiwin, AB
- Part-time
…and Health Care Aides. This position will report to the Unit Manager - Wetaskiwin and will support the surgical/medical/telemetry units. The LPN will be committed to providing open…
Added 2 hours ago
C
Personal Support Service Worker
Cota
Toronto, ON
- Full-time
Liaises regularly with the assigned Primary Workers and applicable Supervisor/Manager, to confirm requirements and plans for personal support services and to ensure accurate and timely…
Added 2 hours ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Part-time
In conjunction with the manager and supervisor, they assist with the search for, and acquisition of, appropriate housing units as may be required within the program
Added 2 hours ago
C
Psychogeriatric, Case Manager
Cota
Toronto, ON
- Part-time
The Psychogeriatric, Case Manager provides case management support and care for the over all well-being of service users. The Psychogeriatric, Case Manager will provide support to service…
Added 2 hours ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 2 hours ago
CI
Supervisor (Part Time)
Carters Inc.
Calgary, AB
- Part-time
…culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like…
Added 3 hours ago
A
Construction Inspector
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- Full-time
Prepares daily reports and provides updates to the Construction Manager accordingly
Added 3 hours ago
GD
GARAGE - Store Manager - Galeries d'Anjou
Groupe Dynamite, Inc Garage
Montreal, QC · Anjou, Quebec
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 3 hours ago
C
Part-Time Sales Lead - Famous Footwear
Caleres
ON · NIAGARA ON THE L, ON
- Part-time
Manages multiple tasks and communicates direction set by the store manager.

Contact Center Reprsentative

Ottawa, ON, Canada

$45,700 - $61,000 CAD · Full-time

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Job details

Pay: $45,700 - $61,000 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week . Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a MBNA product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of MBNA products, services and solutions.

Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work office focused environment. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

High School Diploma or equivalent

English or French Bilingual

Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

Flexibility, resiliency, and a positive attitude when responding to challenging situations.

Passion to assist customers in resolving unspoken needs by offering consultative advice

Ability to work both independently and as part of a team.

Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 1595 Telesat crt for 8 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

You will provide legendary customer service by assisting callers with account inquiries and resolving issues with empathy. You will also recommend MBNA products and services while meeting performance, quality, and compliance targets.

Requirements

Candidates must have a high school diploma or equivalent and possess exceptional communication and listening skills. Proficiency in navigating computer systems and the ability to work both independently and as part of a team are required.

Skills

Customer service
Communication
Listening
Problem solving
Multitasking
Digital literacy
Consultative advice
Regulatory compliance
Financial services
Empathy
Teamwork

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Service
Contact Center
Financial Services
MBNA
Regulatory Compliance
Performance Metrics
Digital Literacy
Consultative Sales
Inbound Calls
Account Management
Professional Development
Team Collaboration
Problem Resolution

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