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Added 1 min ago
Personal Banking Associate Trainee
TD
Calgary, AB
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 15 mins ago
Purchasing Manager
E.B. Horsman & Son
Surrey, BC
Full-time
Working closely with Sales, Operations, Marketing, Finance, Branch Leadership, Distribution Centers, and Suppliers, the Purchasing Manager helps align inventory investments with customer…
Added 17 mins ago
IIA Administrative Associate, ScotiaMcLeod (Spanish/ English) - Toronto
Scotiabank
Toronto, ON
Ensure effective client administration by following up with clients on missing documentation required as per the industry regulatory requirements, maintaining client files and information…
Added 17 mins ago
Client Service Assistant
BMO
Waterloo, ON · MARS
Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 32 mins ago
Senior HRIS Specialist
Servus Credit Union
Red Deer, AB · Edmonton, AB · Calgary, AB
Full-time
…and related people systems. The role combines advanced system administration with solution design, change governance, testing, integration oversight, security, and continuous…
Added 47 mins ago
Assistant Branch Manager, Highway 10 & County Court Branch
RBC
Brampton, ON
Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 hour ago
Private Wealth Administrative Assistant - Peterborough, Winter 2027 (Co-op/Internship) - 4 months
BMO
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Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
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Administrator
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Creates Purchase Orders, maintains Accounts Payable for the branch, working with vendors in regard to payments.
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Yochana
Toronto, ON
Contract
Manage repositories, branch policies, pull requests, code reviews, and access controls.
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Burlington, ON
Alta Material Handling is currently looking for a full-time Service Administrator for our Burlington, ON branch. The primary responsibilities of the position consist of, but are not limited…
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Mississauga, ON
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Improve source control, branch management, pull-request, and code-review practices.
Added 6 hours ago
Legal Assistant
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Newmarket, ON
Contract
Performs other duties as assigned to meet Branch and Department objectives.
Added 12 hours ago
Inforce Specialist, Branch Office Coordinator, 12-month contract
Canada Life
Saskatoon, SK
Full-time
The Branch Office Coordinator/In-force Specialist is an in-office position responsible for general branch administration including office reception, handling incoming and outgoing mail, and…
Added 12 hours ago
Retail Lending Officer I (Full-time, permanent) Gimli
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Gimli, MB
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Work directly with the loans processing department to ensure timely and accurate administration of documentation.
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Assistant Branch Manager
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Drummondville, QC
Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
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Bachelor's degree in business administration, marketing, engineering, communications, or a related field.
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Assistant Branch Manager- EN
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Drummondville, QC
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As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
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Ottawa, ON
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Added 14 hours ago
Everyday Banking Advisor - Calgary Brentwood Village
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Calgary, AB
Full-time
This role is based out of the Calgary Brentwood Village branch, but on occasion may be required to travel to neighbouring branches.
Added 14 hours ago
Senior Personal Banking Advisor - Lethbridge Mayor Magrath
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Lethbridge, AB
Full-time
This role is based out of the Lethbridge Mayor Magrath branch, but on occasion may be required to travel to neighbouring branches.
Added 14 hours ago
Customer Experience Associate- Vietnamese Language Skills an Asset
TD
Vancouver, BC
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 14 hours ago
Access Analyst
Government of Manitoba
Winnipeg, MB
Full-time
Post-secondary education in social sciences, politics / political sciences, public administration, or a related field. A combination of education and experience will also be considered.
Added 14 hours ago
Administrator
GFL Environmental Inc.
St. John's, NL
Full-time
Creates Purchase Orders, maintains Accounts Payable for the branch, working with vendors in regard to payments.
Added 15 hours ago
Associate
RBC Dominion Securities
Ottawa, ON
Full-time
The RBC Dominion Securities branch in Ottawa is looking for a resourceful, efficient and collaborative individual to join our Team as an Associate.
Added 15 hours ago
Customer Experience Associate
TD
Vancouver, BC
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…

Customer Experience Associate

AB, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Sep 30, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Edmonton, Alberta, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and maintain a positive, professional environment in accordance with bank standards.

Requirements

Requires a high school diploma with at least one year of relevant experience, while an undergraduate degree is considered an asset. Candidates must possess strong administrative, organizational, and communication skills with proficiency in MS Office.

Skills

Customer service
Financial transactions
Communication
Problem solving
Time management
Organizational skills
MS Office
Detail oriented
Relationship building
Banking solutions
Administrative skills
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Client Relations
Operational Excellence
Compliance
Code of Conduct
Retail Banking
Commercial Banking
Administration
Time Management
Communication Skills
Professional Development

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