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Added 6 mins ago
Senior Manager, Marketing Analytics
Optro
Remote, Canada
$128,000 to $176,000 CAD / year
Full-time · Remote
…data into decisions the business actually acts on. As Senior Manager, Marketing Analytics, you will own the measurement layer for the entire marketing org - campaign and channel…
Added 6 mins ago
Marketing Operations Manager
Optro
Remote, Canada
$102,000 to $140,000 CAD / year
Full-time · Remote
Location: Remote, Canada (ET Timezone preferred)
Added 6 mins ago
Part-Time Sales Associate
Match Retail
London, ON
$22 CAD / hour
Part-time
What You’ll DoAs a Sales Associate, you will be the face of our brand, working independently at a kiosk within a retail location. You will engage with customers, provide personalized…
Added 22 mins ago
ANALYST I
Bureau Veritas | Marine & Offshore
Mississauga, ON
Full-time
Identify and document all known sample deviations, non-conformances, and/or process deviations and report to the Supervisor and or Manager
Added 22 mins ago
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This role reports to the Sales Manager of the dealership.
Added 22 mins ago
Car Sales Consultant - Subaru Victoria
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Victoria, BC
We have premium products with highly effective prices at our high-volume location.
Added 22 mins ago
Food & Beverage Supervisor - Winter 2026/27
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Banff, AB
Assisting Manager in the outlets monthly inventory.
Added 37 mins ago
Custom Order Product Specialist/ Engineer - Electrical
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Milton, ON
Full-time
…employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining…
Added 1 hour ago
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Part-time
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…the team. You will be working closely with the Client Service Manager (CSM) and Client Executive (CE) to provide the highest quality service to clients by providing professional and…
Added 1 hour ago
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Full-time
Performs all related requests, tasks and processes as required from operations supervisor/manager.
Added 1 hour ago
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Full-time
The E-commerce & Analytics Manager is responsible for optimizing the online customer experience across redtag.ca and itravel2000.com through data-driven analysis, website optimization,…
Added 1 hour ago
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Full-time
Report any unusual occurrences or requests to the manager or supervisor.
Added 1 hour ago
Utility Operator 2 Full Time
City of Williams Lake
Williams Lake, BC
Full-time
The incumbent is responsible to the Director of Municipal Services under the direction of the Manager of Municipal Services and/or designate.
Added 1 hour ago
restaurant assistant manager
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Added 1 hour ago
Part Time Bridal Sales
David's Bridal
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Added 1 hour ago
DIRECTOR OF CARE
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…provide notice of your need for accommodation to the hiring manager upon scheduling of an…
Added 1 hour ago
Physician
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Location: WELL Health Medical Centres - (140 Oxford Street East, Suite 300. London,. Ontario,. N6A 5R9)
Added 1 hour ago
Sr Manager, Clinic Transformation - East
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$85,000 to $100,000 CAD / year
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Added 1 hour ago
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…of a physician and direction of the physician and/or Clinic Manager to assist in patient care and…
Added 1 hour ago
Physician
WELL Health Technologies Corp
London, ON
Location: WELL Health Medical Centres - 140 Oxford St E, London ON N6A 5R9

Customer Experience Associate

Dorchester, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 1, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 24, 2026

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Original job description

Work Location:

Dorchester, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits, withdrawals, and bill payments while adhering to standardized operating procedures. Identify customer needs to recommend appropriate banking solutions and resolve concerns to ensure a positive customer experience.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and organizational skills, proficiency in MS Office, and the ability to communicate effectively in a fast-paced environment.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Problem resolution
Administration
Time management
MS Office
Detail oriented
Initiative
Relationship building
Teamwork

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Customer Experience
Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Administration
Time Management
Relationship Management
Compliance
Code of Conduct
Operational Excellence
Client Facing

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